Notes

EREADER:

Thank you for reaching out and sharing the information we needed. We are sorry to hear about the issue you are facing with your eReader. We apologize for any inconvenience this may have caused and want to assure you that we are here to assist you in any way possible.
STYLUS:

Thank you for reaching out and sharing the information we needed. We are sorry to hear about the issue you are facing with your Stylus. We apologize for any inconvenience this may have caused and want to assure you that we are here to assist you in any way possible.

OVERDRIVE:

Thank you for reaching out to us and sharing the information we needed. We are sorry to hear that you are having trouble logging in to OverDrive. We apologize for any inconvenience this may have caused and want to assure you that we are here to assist you in any way possible.

ORDER STATUS:

Thank you for contacting us and providing the necessary information. We acknowledge your request to check the status of your order. We apologize for any inconvenience this may have caused and want to assure you that we are available to help you in any way we can. May I have the order status for me to check?

BOOK ACCESS:

Thank you for contacting us and for providing us with the necessary information. We are sorry to hear that you are having trouble accessing your book. We apologize for any inconvenience this may have caused and want you to know that we are here to assist you in any way possible.

BOOKS REFUND:

Thank you for reaching out to us and for sharing the required details. We acknowledge that you wish to return a book that was accidentally purchased in the incorrect format. We regret any inconvenience this may have caused and want to assure you that we are available to help you in any way we can.

BOOK MISSING:

Thank you for getting in touch with us and for kindly providing the information we needed. We are truly sorry to know that the book you purchased is not appearing on your account. We apologize for any inconvenience it may have caused. Please know that we are here to assist you in any way possible.

KOBO PLUS SUBSCRIPTION: ASK TO PAY:

Thank you for reaching out to us and providing us with the necessary information. We are sorry to hear that you have been charged or asked to pay for Subscription books, even though you are subscribed to Kobo Plus. We apologize for any inconvenience this may have caused and want to assure you that we are here to help in any way we can.
KPS REFUND REQUEST:

Thank you for reaching out to us and providing us with the necessary information. We have received your refund request regarding the charges on your account from your Kobo Plus subscription. We sincerely apologize for any inconvenience this may have caused and want to assure you that we are here to help in any way we can.

CHARGES:

Thank you for reaching out to us and providing us with the necessary information. We have received your inquiry regarding the charges on your account. We sincerely apologize for any inconvenience this may have caused and want to assure you that we are here to help in any way we can.

REACH BY PHONE:

Thank you so much for reaching out to us and for generously sharing all the necessary details. We understand that you prefer to reach us by phone regarding your concern and we sincerely apologize for any inconvenience this may have caused. Please know that we are here to assist you in any way possible.

PASSWORD CRITERIA:

Thank you for getting in touch with us and for kindly providing the information we needed. We understand your inquiry regarding password criteria and we apologize for any inconvenience it may have caused. Please know that we are here to assist you in any way possible.

KWL:

Thank you so much for reaching out to us and generously sharing the information we required. We are delighted to hear that you are interested in publishing or posting a book and are seeking guidance on how to do so. We sincerely apologize for any inconvenience this may have caused. Please rest assured that we are more than happy to lend a helping hand in any way we can.

Thank you for contacting us and providing the necessary information. We are thrilled to know about your interest in publishing or posting a book and we understand that you need assistance with the process. We apologize for any inconvenience and want to assure you that we are here to help in any way possible.
EMAIL CHANGE:

Thank you for reaching out and providing the necessary information. It appears that you require assistance with changing your email. We apologize for any inconvenience this may have caused and want to assure you that we are here to assist you in any way possible.

Could you kindly provide additional information regarding the issue with changing your email address? Are you receiving any error messages while attempting to do so?
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TROUBLESHOOT NEEDED:

Kindly let us know if the issue does persist and we will check for warranty status after completing all the necessary troubleshooting steps. We also encourage you to contact us as soon as you encounter an issue, to guide you with proper troubleshooting of your device. Thank you.

It is imperative to acknowledge that the troubleshooting steps should be performed continuously.

I see where you're coming from. However, I just wanted to let you know that it's important for us to go through the troubleshooting steps before determining that the device is not working properly. I appreciate you going through the process even though you may have doubts. Please know that we are always available to help if the problem continues. Thank you for your understanding.

May I kindly request that you repeat the task in order to maintain a consistent approach to troubleshooting, in the event that the initial step proves unsuccessful?

I understand. However, we kindly request that you follow the steps with us in order to ensure a continuous troubleshooting process in the event that the initial step proves unsuccessful. Your cooperation would be greatly appreciated.

We kindly request that you proceed with the troubleshooting process from the beginning to the next step. It is crucial to consistently adhere to the troubleshooting steps, in case the initial step does not produce the desired outcome. We appreciate your cooperation.

In order to successfully resolve the issue, it would be greatly appreciated if you could kindly follow the troubleshooting steps I have provided. This will ensure that we are able to move forward with the process. Your cooperation is greatly valued.

I sincerely apologize for any inconvenience this may have caused. I kindly request that you sign out and sign back into your account. It is imperative to follow the troubleshooting steps consistently, in the event that the initial step does not yield the desired result. Thank you for your cooperation.

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ESCALATE:

I understand. Given that we have exhausted all troubleshooting measures, I would like to express my gratitude for your cooperation and as the issue persists, I believe it is necessary to escalate it to the higher department.

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CLOSING:

I understand. If you need further assistance with this issue or any other, please feel free to reach out to us again. We value your communication with Rakuten Kobo. Have a great day.

As I have not received a response from you, I will be concluding this chat. I trust that I was able to resolve your issue/inquiry for today. If you have any more issues or questions, do not hesitate to contact us again at help.kobo.com. Thank you for choosing Rakuten Kobo. Have a great day.

As I have not received a response from you, I will be concluding this chat. I trust that I was able to provide assistance regarding your issue/inquiry for today. If you have any more issues or questions, do not hesitate to contact us again at help.kobo.com. Thank you for choosing Rakuten Kobo. Have a great day.

I understand. I hope the issue has been resolved on your end. Please know that if you need further assistance regarding your issue and you have any more concerns or questions, do not hesitate to contact us again at help.kobo.com. Thank you for choosing Rakuten Kobo. Have a great day.

I would like to inform you that our team is available to assist you at your convenience. Please do not hesitate to reach out to us. Thank you for your consideration. Have a pleasant day.

You're very much welcome. Thank you for your time as well. Please know that if you need further assistance regarding your issue and you have any more concerns or questions, do not hesitate to contact us again at help.kobo.com. Thank you for choosing Rakuten Kobo. Have a pleasant evening as well.

As I have not received a response from you, I will be concluding this chat. Thank you for your time. Please know that if you need further assistance regarding your issue and you have any more concerns or questions, do not hesitate to contact us again at help.kobo.com. Thank you for choosing Rakuten Kobo. Have a good day.


As I have not received a response from you, I will be concluding this chat. Thank you for your time. If you need further assistance regarding your issue and you have any more concerns or questions, please do not hesitate to contact us again at help.kobo.com. Your reference number for our conversation is 511479. Have a good day.

As I have not received a response from you, I will be concluding this chat. Thank you for your time. If you need further assistance regarding your issue and you have any more concerns or questions, please do not hesitate to contact us again at help.kobo.com. Have a good day.