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Reason for the request: Change of plans.
Did you offer the client to book another reservation: N/a
Did you confirm the number of rooms and nights to cancel: Y
Did you explain the correct cancellation policy for each itinerary:: Y
URL of cancellation confirmation page:
Did you confirm the email address: Y
Resolved or Escalate: Resolved.
I told the customer that the money will get back to the C.C within 3 to 10 business days.
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