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HiMarley SMS Message from: Melissa Martins
Hello,
Thank you, I have reviewed and found you not at fault for this accident. No deductible or surcharge will apply. Please let me know if you have any questions. Thank you.
-Super User (02/26/2025 8:04 AM)
Insured AR on file-- Posting F/L 0% on insured no police, word versus word and Insured states she had the green light and no witnesses
Closed part 4 exposure and sent Liability Denial 50% Rule to claimant
-Melissa Martins (02/26/2025 8:00 AM)
IBC Amy from Progressive, asked if liab final. Checked notes, adv pending 0% our insured said was crossing on a green light.
Their insured stated the same, no police, no witnesses, no video. Word vs word.
OVO is filing 1st party.
-Aubrey Houser Rivera (02/20/2025 4:19 PM)
C/F Progressive insurance @ 207 245 6548-- confirmed liability is still pending.
-Kimberly Purcell (02/19/2025 4:36 PM)
c/f amy @ progressive looking for liability update // advised liability was pending.
-Alyshia Abbascia (02/18/2025 3:33 PM)
HiMarley SMS Message from: Christine Cousineau
Hi there. I stopped by Balise Collision, as I was literally in the neighborhood and driving by it, and they were able to take photos and start the appraisal process. I also paid the deductible so they could order the parts as soon as they know what they need to get
-Super User (02/17/2025 11:22 AM)
IVO/IVD SCREENING
Name/Involvement/Phone#: Christine Cousineau / IVO, IVD / 203-464-2024
Left a message/Sent Email/Sent Contact Letter: IBC
Is there a Coverage Issue/Type of Issue?: N
Rideshare? (*Check Online Submission if Answered): N
Any Injuries?: N
Loss Details (Obtain Detailed Verbal Statement): Cousineau was driving in the snowstorm at night returning from the emergency vet going down Grattan St. Chicopee, MA. OV was going on Meadow St on her left and the light was green very slushy very icy, pulled into the intersection extremely slowly, all of a sudden she looked over and a black car was coming from her left from Meadow ST OVO POI DS front IVO POI DS front door, both pulled over and went into store to exchange information. She has no idea when the OV came into the intersection but it was clear when she entered it.
Can Final Liability be Posted & Responsible Party Updated?: pending
Intentions/Appraisal? (1st or 3rd Party): Ist CAREZ
Payment Preference?: DTP
Advised insured of deductible, D/C: 300/0
Rental Discussed/Service Created/Reserve? (If Min Limits): none
Loss Details Updated?: y
Required Forms Sent?: y
STP OK/ Not OK Updated?: Y
Diary Updated?: y
HiMarley Offered/Text Opted In?: All set
Action Plan Noted?: y
----------------------
ACTIO PLAN: AWAIT CAREZ APPRAISAL
-Julia Kreinest (02/17/2025 9:05 AM)
OBC to Christine 203-464-2024 and LMTCB
***
STP Yes, P/L 50%, Carez assigned
***
Searched ISO for claimant Edwin--OBC to claimant Edwin 413-363-4382 and a woman answered and said wrong #-- sent ACL
***
Awaiting screening & Intentions
-Melissa Martins (02/17/2025 8:23 AM)
COVERAGE CONFIRMED: YES OR NO (If no, explain why) YES
STATE: MA
CONTACT INFO: Christine Cousineau
PD LIMITS: $250K
COVERAGE: Collision $300
RENTAL: None
GARAGING: YES
OPERATOR: 1
PAID RIDESHARE: No
VALUE ENDORSEMENT: AAA, Auto Loan Lease Cvg, WOD
MPY 0032 S ENDORSEMENT: N/A
LOSSES: None
LIABILITY: P/L 50%
FAULT RATING: Shared
ADD RESPONSIBLE PARTY IF APPLICABLE:
ACTION PLAN: Call Insured : Confirm phone # and email/ confirm YMM of veh/ lien w/ Kia Finance? / go over loss desc/ damages/ is veh drivable/ passengers/ injuries/ police/ offer HI Marley/ Carez assigned to BALISE COLLISION REPAIR II – SPRINGFIELD / go over ded info/ any Q’s? / PA info & claim #
Call OVO/D: Confirm phone #/ confirm YMM of veh/ go over loss desc/ damages/ is veh drivable/ passengers/ injuries/ police/ offer HI Marley / appraisal options & pmnt options (if insured is at fault)/ DOR info/ any Q’s? / PA info & claim #
-Melissa Martins (02/17/2025 7:51 AM)
Hi Marley SMS Message from: Marley AI
Hi Christine, thank you for reporting AU10655703 to MAPFRE Insurance. You can communicate with your adjuster Melissa Martins via text. By responding you are agreeing to our terms and privacy policy (himarley.com/tp). Msg & Data rates may apply. Text STOP to opt-out, HELP for help.
-Super User (02/15/2025 11:12 PM)
No injuries
No police
No passengers
No witness
No damages to another person's property
No pedestrian injured
Cousineau was not working at the time of incident
Cousineau is still making payments for the vehicle
Appraisal-Carez
Rental-No coverage
-Nonkululeko Mvelase (02/15/2025 11:10 PM)
--------------------------------------
Damage Description
Insured - Ds front door is smashed in and a hole
Claimaint - PS front bumper is cracked and torn off
Hello,
Thank you, I have reviewed and found you not at fault for this accident. No deductible or surcharge will apply. Please let me know if you have any questions. Thank you.
-Super User (02/26/2025 8:04 AM)
Insured AR on file-- Posting F/L 0% on insured no police, word versus word and Insured states she had the green light and no witnesses
Closed part 4 exposure and sent Liability Denial 50% Rule to claimant
-Melissa Martins (02/26/2025 8:00 AM)
IBC Amy from Progressive, asked if liab final. Checked notes, adv pending 0% our insured said was crossing on a green light.
Their insured stated the same, no police, no witnesses, no video. Word vs word.
OVO is filing 1st party.
-Aubrey Houser Rivera (02/20/2025 4:19 PM)
C/F Progressive insurance @ 207 245 6548-- confirmed liability is still pending.
-Kimberly Purcell (02/19/2025 4:36 PM)
c/f amy @ progressive looking for liability update // advised liability was pending.
-Alyshia Abbascia (02/18/2025 3:33 PM)
HiMarley SMS Message from: Christine Cousineau
Hi there. I stopped by Balise Collision, as I was literally in the neighborhood and driving by it, and they were able to take photos and start the appraisal process. I also paid the deductible so they could order the parts as soon as they know what they need to get
-Super User (02/17/2025 11:22 AM)
IVO/IVD SCREENING
Name/Involvement/Phone#: Christine Cousineau / IVO, IVD / 203-464-2024
Left a message/Sent Email/Sent Contact Letter: IBC
Is there a Coverage Issue/Type of Issue?: N
Rideshare? (*Check Online Submission if Answered): N
Any Injuries?: N
Loss Details (Obtain Detailed Verbal Statement): Cousineau was driving in the snowstorm at night returning from the emergency vet going down Grattan St. Chicopee, MA. OV was going on Meadow St on her left and the light was green very slushy very icy, pulled into the intersection extremely slowly, all of a sudden she looked over and a black car was coming from her left from Meadow ST OVO POI DS front IVO POI DS front door, both pulled over and went into store to exchange information. She has no idea when the OV came into the intersection but it was clear when she entered it.
Can Final Liability be Posted & Responsible Party Updated?: pending
Intentions/Appraisal? (1st or 3rd Party): Ist CAREZ
Payment Preference?: DTP
Advised insured of deductible, D/C: 300/0
Rental Discussed/Service Created/Reserve? (If Min Limits): none
Loss Details Updated?: y
Required Forms Sent?: y
STP OK/ Not OK Updated?: Y
Diary Updated?: y
HiMarley Offered/Text Opted In?: All set
Action Plan Noted?: y
----------------------
ACTIO PLAN: AWAIT CAREZ APPRAISAL
-Julia Kreinest (02/17/2025 9:05 AM)
OBC to Christine 203-464-2024 and LMTCB
***
STP Yes, P/L 50%, Carez assigned
***
Searched ISO for claimant Edwin--OBC to claimant Edwin 413-363-4382 and a woman answered and said wrong #-- sent ACL
***
Awaiting screening & Intentions
-Melissa Martins (02/17/2025 8:23 AM)
COVERAGE CONFIRMED: YES OR NO (If no, explain why) YES
STATE: MA
CONTACT INFO: Christine Cousineau
PD LIMITS: $250K
COVERAGE: Collision $300
RENTAL: None
GARAGING: YES
OPERATOR: 1
PAID RIDESHARE: No
VALUE ENDORSEMENT: AAA, Auto Loan Lease Cvg, WOD
MPY 0032 S ENDORSEMENT: N/A
LOSSES: None
LIABILITY: P/L 50%
FAULT RATING: Shared
ADD RESPONSIBLE PARTY IF APPLICABLE:
ACTION PLAN: Call Insured : Confirm phone # and email/ confirm YMM of veh/ lien w/ Kia Finance? / go over loss desc/ damages/ is veh drivable/ passengers/ injuries/ police/ offer HI Marley/ Carez assigned to BALISE COLLISION REPAIR II – SPRINGFIELD / go over ded info/ any Q’s? / PA info & claim #
Call OVO/D: Confirm phone #/ confirm YMM of veh/ go over loss desc/ damages/ is veh drivable/ passengers/ injuries/ police/ offer HI Marley / appraisal options & pmnt options (if insured is at fault)/ DOR info/ any Q’s? / PA info & claim #
-Melissa Martins (02/17/2025 7:51 AM)
Hi Marley SMS Message from: Marley AI
Hi Christine, thank you for reporting AU10655703 to MAPFRE Insurance. You can communicate with your adjuster Melissa Martins via text. By responding you are agreeing to our terms and privacy policy (himarley.com/tp). Msg & Data rates may apply. Text STOP to opt-out, HELP for help.
-Super User (02/15/2025 11:12 PM)
No injuries
No police
No passengers
No witness
No damages to another person's property
No pedestrian injured
Cousineau was not working at the time of incident
Cousineau is still making payments for the vehicle
Appraisal-Carez
Rental-No coverage
-Nonkululeko Mvelase (02/15/2025 11:10 PM)
--------------------------------------
Damage Description
Insured - Ds front door is smashed in and a hole
Claimaint - PS front bumper is cracked and torn off
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