Notes

OPENING:-
Hi, you are connected to DoorDash support, I am Sandeep.


Could you please elaborate your issue?
Can you please share the details regarding your issue.

Apologize:-
I apologize for this experience. Please allow me a moment to check the details.
I really apologize for the inconvenience caused to you, please allow me 2 minutes to check what best i can do for you.
I totally understand how you feel. Let me check this one and what best I can do for you no need to worry.
I am really sorry for the unpleasant experience that you have to go through. Let me check what best I can do for you, don't worry.
I am sorry, you do not deserve this. Please give me 2 minutes to check the details for the better resolution.

Thank you ,please stay connected.

Before closing:-
I want to make sure you have everything you need. If you have more questions or need more time, let me know.


Closing:-
Thank you for contacting DoorDash. Have a Wonderful day.
Thank you for reaching out to Doordash. Have a great day.
Thank you for choosing the Doordash.

Thank you :-
You're welcome.Thank you for contacting the doordash.

Demand for the picture of the affected item:-
Please provide us with a photo of the affected item.
Please share the picture of the affected item.
Can you please share the picture of the affected item.
Can you please share the name of the missing item.
Please share the picture of the incorrect item you received.
Please share the picture of the wrong order you received.

Call the Dasher:-
Please stay connected. Let me call the dasher to know the status of your order.
Let me contact the dasher to know the update of your order.
I understand that your order is getting delayed, let me quickly go ahead and call the Dasher to check why it is taking time.

Call the merchant:-
Please stay connected. Let me call the merchant to know the status of your order.
Let me contact the merchant to know the update of your order.

Refund and Credits:-

I can process credits or refund $ whichever you prefer. Credits will be available immediately whereas refund may take 5-7 business days in reflecting back to your account.Once a refund will be processed, it can’t be undone or reversed into credits.

I can process credits or refund of $ whichever you prefer. Credits will be available immediately whereas refund may take 3 business days in reflecting back to your account.Once a refund will be processed, it can’t be undone or reversed into credits.

I can provide you either the credit (Available immediately) or the Refund (5-7 business days)of $ . Which one would you prefer? Please note: Refunds once processed cannot be exchanged to credits.


Refund:-
I have provide the refund of $ and it will get back to your account in the next 3 business days
As I have processed the refund of $ and it will be credited into your original source in the 3 business days.

Credits:-
I have provided the credits of $ . Credits will be available immediately in your Doordash account and credits will automatically apply in your next order.

Merchant confirm the order:-
As I check that the merchant confirms the order and the dasher is on the way to pick up the order,please wait for the order and after the delivery if you face any issue please feel free to contact us and get a better resolution.

Dasher on the way:-
As I call the dasher and dasher informs me that he is on his way to pick up the order, so please wait for the order.
I have checked with the Dasher and he will be picking up your order in the next 5 Minutes. Your order will get delivered at your doorsteps within the next XX minutes. You can also track in on your DoorDash App.
Sometimes we batch two orders that are needed to be delivered in the same area due to less no of available dashers and sometimes stores are busy too due to which delay occurs.



HTR:-
No need to worry, the team is working on your issue and will get back to you with the given timeline for the best possible resolution.
I have shared this issue with our concern team to validate it further. We require 3 hours to review this case and the team will get back to you over the email with the appropriate findings and resolution.
My higher team is looking into your issue as we speak. You are the most patient customer I've ever come across.


FPR:-
I have shared this issue with our concern team to validate it further. We require 24 hours to review this case and the team will get back to you over the email with the appropriate findings and resolution.

Waiting time:-

Please wait for the given time period to get a better resolution.
As I check that our higher team is working on your case so please wait for the given time period.

Unresponsive:-
I want to make sure we’re still connected?
Are we still connected?.
I haven’t heard from you and I want to ensure that I have resolved your issue. I will reach out to you by phone to see if I can help you on a live call better. In case I miss you, please contact support again.


Steps to download payment receipt:-
To download a receipt for an order on the DoorDash app, you can do the following:
Go to the Orders tab
Select the order you want
In the Order Details section, press Receipt,
You can also access your receipt for an order on the DoorDash website by following these steps:
Select Orders from the menu in the bottom left-hand corner of the website
Select the order you want
Click View Receipt
Click Download Receipt


Abuses:-
We truly apologize for your experience with your order. Our system will deny Refund or Credits at this time due to DoorDash policies that we cannot bypass.
I am really sorry but I tried my best to provide the compensation but the system did not allow me to provide the compensation for this order.

For sup call:-
Supcall Template:-
Cx callback number:-
Caller's Name:-
Case ID/CMP Case:-
Case type (Chat/Phone):- Chat
Escalation Issue:-
Reason for supcall request:-

For dashpass:-
Could you please confirm your registered email Id of yours and the last four digits of your card?

Dashpass refund:-
We have processed your request to cancel and refund your DashPass subscription. Your DashPass subscription has been deactivated and a refund in the amount of $9.99 has been issued to your original payment method which will reflect within 5-7 business days.

For dasher tip:-
Could you please share your full name and your email address,so that I can decrease your tip amount.
Can you please share the amount you want to add in the dasher tip.

Steps for the self compensation:-
On your DoorDash account, go to your order on the 'Orders' tab
Click 'Resolution' and select 'Choose a refund method'.
From there you'll be shown available compensation options, and you can simply choose the method you prefer!
Customer Support Contact Details :-
You may call 855-973-1040 and press 1 to be directed to the Customer queue.
Our phone support is always available 24/7 you may leave an email [email protected] or call one of the following numbers: US (English and Spanish): 855-431-0459 Canada: 647-957-7219. Rest assured they'll assist you accordingly, just prepare the things needed with regards to your issue or concern.


Abusive language:-
DoorDash does not tolerate abusive language. At this time, we will not be able to continue the chat due to the inappropriate language. Please feel free to contact us again when you are ready to resolve the issue.
Please do not use abusive language, otherwise i have to disconnect the chat.
Please do not use the unprofessional language,otherwise your chat is going to end.


Notes for the OB call:-
Ob notes: explained the cx over the call
ob notes: cx not responding to calls and voicemail is also not set up.

Feedback:-
I have noted your feedback and shared it with the higher team.
Please trust me on this one, I will make sure your feedback goes to the appropriate team.



For this order, the compensation is pending in your app itself. You can select the credit or refund option whichever you prefer. We've enabled you to choose your compensation type for the next few hours. Please follow the below steps:
On your DoorDash account, go to your order on the 'Orders' tab
Click 'Resolution' and select 'Choose a refund method'.
From there you'll be shown available compensation options, and you can simply choose the method you prefer!
You can now choose the credit or refund option whichever you prefer. Credits will be available immediately whereas refund may take 5-7 business days in reflecting back to your account.