Notes

construction process:
1. Our construction team pulls distribution fiber cable from one of the huts in your city to one of the LCP cabinets in your fiber hood. This is a very thick cable that contains the fiber strands for many households.
2. The same team then pulls an access fiber cable from the LCP cabinet in your fiberhood to either the utility poles or through conduit to underground vaults on your street. The access cable contains many individual fiber cables. One end of each individual fiber cable is connected to a switch in the LCP cabinet for your home, and the other end will be connected to your home in step 5.
3. Another team goes out and performs a thorough quality check to ensure that the fiber is well distributed in your neighborhood.
4. When everything checks out, Google Fiber lights up the fiber to the poles or vaults.
5. Another team goes out and pulls fiber from the nearest pole or vault to a Network Interface Unit (NIU) that they install on the outside of your home.
6. Figure out where we can put our fiber
We use the infrastructure data the city and our utility partners share with us to create a base map of where we can build (existing utility poles, conduit) and obstacles to avoid (water, sewer and electric lines). Then, a team of surveyors and engineers hits the streets to fill in any missing details, which can take anywhere from weeks to months.
6. Design the network
For most cities, there are a few basic components to our Fiber networks that we need to design from scratch. Every mile of this network has to be planned and diagrammed, which takes a huge amount of time (imagine planning a network that touches about 30 utility poles per mile, for thousands of miles). For some cities, though, we can use existing fiber, which can save time during the network design and build steps.
7. Build the network
Only after we have a solid plan — including diagrams, detailed maps, and specs for every aspect of the project — can we start building our network. That’s when you’ll see crews in the streets with their trucks, boring machines, and rolls of conduit and cable.
8. Bring Fiber to your home
The final phase of bringing Fiber into your home includes installing a Network Interface Unit (NIU) on the outside of your home, contacting you to schedule an in-home installation, and installing Google Fiber.
9. Property access issues. We can't get onto the property for some reason.
10. Installation differences. Sometimes, one or two houses in a neighborhood have underground cables when the rest of the houses in that neighborhood have overhead cables. In that case, the houses with underground cables are usually installed later than the rest.

Installation process:
1. View available installation times.
2. Notify you when installation appointments become available on the schedule. During peak installation periods, all appointments in the current schedule might be filled. If you are unable to schedule an appointment in the current schedule, you can delay making an appointment until a later time, and we will contact you by email as soon as additional appointment dates become available.
3. Schedule your appointment at a time that works for you. If you're not sure about your schedule and prefer to delay making an appointment until a later time, we will notify you when appointments become available.
4. Add a reminder to your online calendar for the appointment you select (optional).
5. View or change your appointment day/time up to 53 hours in advance of your appointment. (Odd number... we know.) To change an appointment within 53 hours of the scheduled time, contact Google Fiber customer support.)
6. Think about where you might like the equipment installed, but stay open to suggestions from the Installation Specialist. Sizes of devices:
7. If you have any devices that are currently connected directly to your router using an Ethernet cable and are not Wi-Fi-capable, consider the ideal location of these devices. Is the ideal location within 6 feet of where you want to locate your new Google Fiber Network Box (which essentially replaces your router)? If you prefer to locate any of these devices more than 6 feet from your Network Box, consider purchasing a wireless adapter for each of those devices before the date of your installation.
8. Your Installation Specialist will wire your home for the services you ordered. At the time of your installation, the Specialist cannot wire your home for additional or future TVs.
9. Choose a permanent location and one device for the installer to run hardwiring to. Your installer can help you select the location and device, because it cannot be moved or changed to a different device after wiring has occurred.
10. If possible, plan to have all your devices in their permanent locations. Additional wiring that is not part of a Google Fiber upgrade requires the services of a 3rd-party vendor.

MDU process:
1. If you rent a unit within an apartment building, group of townhouses, or gated community, your property owner may be eligible to sign an agreement with Google Fiber to get Fiber to your home.
2. If there is an agreement in place between your property owner and Google for your building:
3. You still have to sign up and choose your service plan to become a Google Fiber subscriber.
4. Tenants may continue to sign up any time, even after a fiberhood's sign-up period ends, if your address is in a qualified fiberhood.
5.If your property owner and Google do not have an agreement yet, you can help us get Google Fiber to your home by asking your property owner to contact us

Glossary Terms:
Access Point
A device that provides either a wired or wireless connection to the Internet.
Account
A way to store information about your identity, your location, and your contact information for all of the Google services that you use.
Build-Out
The act of connecting all Google Fiber customers within a fiberhood to the Google Fiber network.
Conduit
Protective tubing installed to protect fiber cables.
DHCP
Dynamic Host Configuration Protocol. A network protocol used to configure devices that are connected to a network (known as hosts), so they can communicate on that network using the Internet Protocol (IP).
DVR
Digital Video Recorder. The service offered as part of Google Fiber for recording and playing back TV shows.
EPG
Electronic Program Guide. The on-screen schedule of TV or other programs.
Fiber Drop
The fiber cable between the network access point to the NIU.
Fiber Jack
The device inside the home that connects the fiber coming into the home to Ethernet for connection to the Network Box and the home network. Also known as an optical network terminal (ONT) that converts gigabit symmetric fiber optic signals to gigabit Ethernet.
Fiberhood
Section of a city loosely based on neighborhoods within that city where Google Fiber is or can be installed.
HOA
Homeowners' Association. A group that manages an MDU that consists of a representative from each residence in that MDU.
IPv6
The Internet Protocol (IP) is the language that computers use to communicate with each other on the Internet; it works much like phone numbers, which let us connect one telephone to another.
Internet Protocol version 6 (IPv6) is the new version of the Internet Protocol. The addresses used by the current version of the Internet Protocol, IPv4, are nearly all used. At Google, we believe that IPv6 is essential to the continued health and openness of the Internet – and that by allowing all devices to talk to each other directly, the launch of IPv6 will enable future innovation and growth for the Internet.
Refer to Internet Protocol version 6 for a great explanation of IPv6.
ISP
Internet Service Provider. A company that provides access to the Internet and other Internet-based services.
LAN
A group of computers and associated devices that share a common communications line or wireless link.
MDU
Multi-family Dwelling Unit. Premises that contain multiple residences, such as an apartment building or condo complex. Sometimes units in a multi-family residential building are condominiums, where the units are typically owned individually, rather than leased from a single apartment building owner.
Network Box
The Google Fiber router or gateway in the residence.
NIU
Network Interface Unit. Box on the side of a home or building where the Fiber Drop connects to the home.
SAP
Second Audio Program. SAP allows you to select a language other than English for audio broadcasts, when available. So when you watch TV shows that support SAP in the language you selected, the audio feed is in the second language.
SSID
Service Set IDentifier. The name of a wireless local area network (WLAN). All wireless devices on a WLAN must use the same SSID in order to communicate directly with each other.
Storage Box
The central storage device for all content that you record from all of your Google Fiber TV Boxes.
Storage device
The central storage device for all content that you record from all of your Google Fiber TV Boxes.
TV Box
The device attached to each of your TVs that transmits the video services to the TV.
WAN
Wide Area Network. A network that covers a broad area, such as the Internet itself.
WEP
Wired Equivalent Privacy. A security protocol for wireless local area networks (WLANs) defined in the 802.11b standard. WEP is designed to provide the same level of security as a wired LAN (legacy option; not recommended).
WLAN
Wireless Local Area Network. A LAN on which a mobile user can connect through a wireless connection.
WPA
Wi-Fi Protected Access. A Wi-Fi standard that was designed to improve the security features of WEP (legacy option; not recommended).
WPA2
The recommended Wi-Fi security mode; replaced WPA, once again improving its security features.