Notes

Openings:

the cleanliness and maintenance issues
the cleanliness, maintenance and breakfast issues
the cleanliness, maintenance and safety issues
the cleanliness issue
the housekeeping issues
the maintenance and housekeeping issues
the experience
the maintenance issues
the safety issues
the breakfast
the rude behavior of the front desk
the amenities
the cleanliness and safety issue
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*** Survey Response Team ***

Guest states:
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Case details:

Apology
No response
provided property's number
provided CC's number
Apology, provided property's number
Apology, provided Reward's number
Apology, provided CC's number
Apology, provided property's and CC's number
Apology, provided property's and corporate's number
Stop
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Apologies & Empathy

I apologize for the inconvenience you experienced.

We definitely want to ensure all our guests have a pleasant and safe stay,

I understand that cleanliness must be mandatory at any property.

I understand it might be very unsatisfactory stay for you.

I'm sorry to hear that. Could you please share more details about what went wrong during your stay?

Your comfort and safety are important.

I would like to state you that, we can assure you we are human and work outside North America.

Yes, please feel free to send us pictures so that we can address your concern accordingly.

I am from the Wyndham Guest Response Team, here to take your feedback to ensure better stay for our future guest.

I am from the survey response team, and I'm here to help address any concerns you have about your stay.

I have gone through your feedback and I am extremely sorry for the experience you had. We definitely want to make sure this doesn't happen again. I have noted everything that you sent us and I will forward them to the property directly to ensure a better stay in future. Thank you for sharing your feedback so that we can improve.

I apologize for the inconvenience you experienced. However regarding the late check-out it completely depends upon the property as they are individually owned and operated and they do have their own policies and availability. But please do not worry, I will make sure to convey your feedback so that they can make changes upon this.


I completely understand your frustration. , cleanliness is indeed a fundamental expectation, and I'm sorry we fell short. I'll make sure your feedback is shared with the housekeeping team to prevent this from happening again.


I have gone through your feedback and I am extremely sorry for the experience you had. We definitely want to make sure this doesn't happen again. I have noted everything that you sent us and I will forward them to the property directly to ensure a better stay in future. Thank you for sharing your feedback so that we can improve.

I'm really sorry to hear about your experience. It sounds like the conditions you encountered were far from acceptable and not what anyone should have to deal with during their stay. Please do not worry, we take your feedback seriously and will address these issues promptly to ensure a better stay in future.


I am sorry you felt that way, but I assure you that your feedback is taken very seriously. We are committed to making improvements based on your experience.

I'm truly sorry to hear about the multiple issues you encountered during your stay.

I understand your frustration, and I appreciate you bringing this to our attention. We are committed to making improvements and hope to regain your trust in the future.

We definitely want to make sure this doesn't happen again. I have noted everything that you sent us and I will forward them to the property directly to ensure a better stay in future.

I apologize for the inconvenience you experienced, . We definitely want to make sure this doesn't happen again. I have noted everything that you sent us and I will forward them to the property directly to ensure a better stay in future. Thank you for sharing your feedback so that we can improve.

I'm really sorry to hear that. Could you please share more details about what went wrong during your stay?

I'm sorry to hear about your experience. Thank you for sharing these details with us. I understand it might be very unsatisfactory stay for you. But please do not worry, we will address these issues to ensure a better stay for you and our future guests.

I'm really sorry to hear about your experience. We take cleanliness and maintenance issues very seriously and this is certainly not the standard we strive for. I will be passing your concern along to the property directly in order to address these issues that you have encountered. Thank you for sharing your feedback with us.

I'm really sorry to hear about your experience. We take cleanliness very seriously and this is certainly not the standard we strive for. I will be passing your concern along to the property directly in order to address these issues that you have encountered. Thank you for sharing your feedback with us.

I'm really sorry to hear about your experience, . Your safety is our top priority, and this situation is certainly not what we want for our guests. I have noted everything that you sent us and I will forward them to the property directly to ensure a better stay in future. Thank you for bringing this to our attention.

I apologize for the inconvenience you experienced. Thank you for sharing your feedback and suggestions on how we can improve the hotel aesthetics. Your input is valuable in helping us enhance the overall guest experience. We will definitely take your comments into consideration and forward it to the property for future improvements.

I'm sorry to hear about all the issues you faced during your stay. I understand it might be very unsatisfactory stay for you. I will make sure to pass along your feedback regarding the cleanliness and maintenance issues to the property directly to ensure clean and better stay for our future guests. Thank you for sharing your feedback so that we can improve.

I'm sorry to hear about all the issues you faced during your stay. Your feedback is valuable to us, and we will address these concerns with the property directly to ensure a better experience for future guests. Thank you for bringing this to our attention.

I'm sorry to hear about your experience. It's important to us that you feel comfortable during your stay. I will do my best to address your concerns with the property directly to ensure this doesn't happen again in the future.

I'm truly sorry for the bad experience you had. Your feedback is important to us, and I understand it might be very inconvenience for you to deal with the situation that you had in the property. I have noted everything that you sent us and I will forward them to the property directly to ensure a better stay in future.

I'm sorry to hear about the issues you experienced during your stay. I will be passing your concern along to the property directly in order to address these issues that you have encountered. Thank you for sharing your feedback with us.

I'm sorry to hear about your experience. We aim to provide a comfortable stay for all our guests, and I apologize for falling short in your case. We will forward your feedback to the property to make sure they address this with their housekeeping and maintenance team to improve the service and make sure this does not happen again to you or any other guests in future. Thank you for bringing this to our attention.

Rest, I have gone through your feedback and I am extremely sorry for the experience you had. And please do not worry, we have already passed it on to the hotel management team to drive enhancements in our services. We appreciate you reaching out to our Survey Response Team! Have a good day ahead. Take care ~ Rahul

Hey, I have gone through your feedback and I am extremely sorry for the experience you had. And as mentioned in the above conversation, we have already passed it on to the hotel management team to drive enhancements in our services. We appreciate you reaching out to our Survey Response Team! Have a good day ahead. Take care ~ Rahul

I'm sorry to hear that. Your feedback is important to us, and we will do our best to address the issues to the property directly that you faced.

I'm sorry to hear about your experience. I understand it might be very unsatisfactory stay for you. Thank you for bringing this to us. Your comfort and safety are important.

I will make sure to pass along your feedback regarding the cleanliness and maintenance issues to the property directly to ensure clean and better stay for our future guests.

Ensuring a clean and safe environment for our guests is our top priority. I will personally pass your feedback with the property directly so that they can follow up on this matter to ensure it is resolved promptly.

I will make sure to pass along your feedback about the cleanliness issues to the property management team to ensure a better stay for our guests in the future.

The feedback you provided just now is valuable to us. We will forward these concern directly to the hotel management team to drive enhancements in our services.

We will address your concern by forwarding this to the property directly to improve for future guests.

I'm sorry to hear about your experience, . Thank you for sharing your thoughts with us. We value your feedback and we will forward your comments to the property directly so that they can take these issues into consideration for future improvements.

I completely understand your concerns about respecting others' beliefs in the workplace. It's important to create a welcoming and inclusive environment for everyone and It's crucial for employees to maintain professionalism and respect diversity in the workplace. Please do not worry we will make sure you do not face anything like this in the future.

I completely understand your concern about giving exceptional services to our guests in the workplace. It's also important to create a welcoming and inclusive environment for everyone and It's crucial for employees to maintain professionalism and respect diversity in the workplace. I apologize for falling short in your case. Please do not worry I will pass along your feedback to the higher authorities of the property and we will make sure you do not face anything like this in the future. Thank you for bringing this to our attention.

I'm really sorry to hear about your experience. We definitely want to make sure our website accurately reflects our amenities. I'll pass this feedback along to the appropriate team to ensure this doesn't happen again in the future. Thank you for sharing your feedback so that we can improve.

I understand your concern I am trying my level best for you to resolve your concern but unfortunately as it was the third-party booking, and that is Expedia, we don’t have the access rights for the third-party platforms on our systems. I request you to contact Expedia at 1-800-397-3342, so that they can help you better.

You indicated that you were unsatisfied as you did not stay at the property and you are charged. I apologize for the inconvenience you experienced. However, regarding the refund, please note that you will need to contact the property directly as we do not have any billing access. You can reach out to them at

You indicated that you were unsatisfied as you are charged for the days you did not stay at the property. I apologize for the inconvenience you experienced. However, regarding the refund, please note that you will need to contact the property directly as we do not have any billing access. You can reach out to them at

I completely understand your concern and the feedback you had was extremely unacceptable. But please do not worry, we have already passed it on to the hotel management team to drive enhancements in our services.

I completely understand your concern and the experience you had was extremely unsatisfactory. But please do not worry, we take your feedback seriously and we will definitely pass it on to the hotel management team to drive enhancements in our services.

Thank you for offering to share the photos. Could you please send them over so we can address this issue more effectively?

Absolutely, I'll make sure to pass along your compliments to the front desk staff. It's great to hear that he was able to assist you promptly and professionally.

No worries! Please feel free to reach out to us whenever you are available.

Thank you for bringing these additional concerns to our attention. I will make sure to include these points in my report to the property management. We appreciate your loyalty and want to ensure your next stay is much improved.

I understand your frustration but as a survey response team we will make sure to forward your feedback with the property to look into this issues you mentioned and work to ensure it doesn't happen again and take the necessary steps to improve our services to ensure a better experience for our guest in the future.

Our team conducts regular inspections of the property. However, I will ensure that your feedback is conveyed so that necessary improvements can be made to enhance the thoroughness of these visits.

I haven't had a chance to review them yet. Could you please provide a brief summary of your comments?

I understand your concern and your feedback has been shared directly with the hotel in order to drive experience improvements and we thank you again for your candid feedback.
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Closing & Thank you

We appreciate you reaching out to our Survey Response Team! Have a good day ahead. Take care ~ Rahul

Thank you so much for taking the time to chat with me. Have a good day ahead. Take care ~ Rahul

Thank you so much for taking the time to chat with us. Have a good day ahead. Take care ~ Rahul

Thank you so much for taking the time to share your feedback with us. Have a good day ahead. Take care ~ Rahul

Thank you for sharing your feedback and suggestions on how we can improve our service.

Thank you for the image this will help us pin point the area where it need to be focus on

Thank you for the images these will help us pin point the areas where it is needed to be focused on.

Rest, I will make sure to pass your feedback with the property directly to ensure clean and better stay for you and our future guests.

We appreciate you taking the time to share your experience with us. We look forward to serving you in the future. Thank you and have a lovely day!

Thank you for bringing this to our attention.

We will try our best to regain your trust and make sure you have a positive experience on your next visit.

You're welcome! If you have any other concerns in the future, feel free to reach out to us. Thank you for chatting with me today and have a great day! - Rahul

Thank you for your honest feedback and for giving us the opportunity to improve. We truly appreciate your discretion and will make sure your concerns are addressed promptly.

Thank you for your honesty and understanding. We take your feedback seriously and will review the situation with the property owners. Your comfort and satisfaction are our top priorities.

We are located at multiple locations, Marshall and I am extremely sorry due to privacy and security reasons we will be unable to help you where exactly we are located.

we are from the overall Wyndham Guest Response Team, here to take your feedback regarding your stay so that we can improve for our future guests.

You're welcome, . We truly value your feedback and are committed to making the necessary improvements. If you have any other concerns or suggestions in the future, please feel free to reach out. Have a good day. Take care ~ Rahul

Thank you for your understanding. We hope to have the opportunity to serve you better in the future.

Thank you for your feedback. We appreciate your time and hope to serve you better in the future.

I understand your frustration, and we truly value your long-term loyalty. I sincerely hope you will give us an opportunity in the future to extend our usual hospitality.

please do not worry, as mentioned in the above conversation we have already filed the concern for you and I would request you to please wait for someone from the higher authorities to reach out to you. Have a great day!

We will try our best to regain your trust and make sure you have a positive experience on your next visit. Wishing you a Happy New Year! Take care ~ Rahul

That's so great to hear! Your loyalty and understanding mean a lot. We're committed to ensuring that your future experiences with Wyndham are nothing short of excellent.

We appreciate your offer. If you could send the photos, it would help us address the issues more effectively.
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Billing, Deposits & Refund

I understand your request for a full refund or credit and I wish I could help you with that,

I also understand your request for a refund or credit and I wish I could help you with that, however,

I also understand that you are looking for a refund, and I wish I could help you with that, however,

however, regarding the refund, please note that you will need to contact the property directly as we do not have any billing access. You can reach out to them at

and regarding the deposit, please note that the deposit takes 5-7 business days maximum time after check out as per the financial institution so I request you to please wait till the same time.

and regarding the billing you will need to contact the property as we do not have any access to the financial systems. You can reach out to them at

The deposit takes 5-7 business days maximum time after check out as per the financial institution so kindly wait till the same time. For the privacy of our guests, we do not have access to the financial systems at the property. Due to this we would recommend you reach out to the hotel directly at +1 506384-1050.

You indicated that you were looking to get your deposit back. Please note that you must contact the hotel directly to receive your deposit. La Quinta Inn & Suites by Wyndham Charlotte Airport South, may be reached at +1 7045235599. However, can you tell me more about how we can better serve you in the future?

I apologize for the inconvenience. You indicated that you were looking to get your deposit back. Please note that you must contact the hotel directly to receive your deposit as we do not have any access to the financial systems at the property. La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint, may be reached at +1.


Diane, I apologize for the inconvenience. However, when it comes to the billing or refund, we do not have any access to the financial systems at the property. I would request you to either contact the third party from you made your reservation or the property directly. You can reach out to the property at +1 2607684004.

I understand, Raymond. Please do not worry, we have already passed it on to the hotel management team to drive enhancements in our services. And if you are not satisfied with the resolution of the property, the best I can suggest you is to contact the third party from where you made your reservation. They are the right person to help you out with the refund. We appreciate you reaching out to our Survey Response Team! Have a good day ahead. Take care ~ Rahul

I understand however, I would like to inform you that the properties are individually owned and operated and Wyndham do not have any hold of the charges. Regarding the charges, the best I can suggest you is to contact the property directly. You can reach out to them at

I am extremely sorry, unfortunately we as a Guest Response team do not have the access to help you with the refund. The best I can suggest you is to contact our Customer Care team directly, and an agent there will be able to help you open a concern for you to get a resolution. You can reach out to them at + 1-800-466-1589.

I am sorry for the extra charges as well. However, please note that you will need to either contact the third party or property only to get the refund because we as a Guest Response team do not have the access to any financial systems at the property. You can reach out to the property at +1 9164488100. Rest, I will make sure to pass your feedback with the property directly to ensure clean and better stay for you and our future guests.

I would like to inform you that all the properties are individually owned and operated and each properties have their own policies either to hold the amount or to actually charge it. Also, the maximum time frame for the amount to be refunded is 5-7 business days, however, sometimes it may cause a delay depending upon the financial institutions.

I apologize for the inconvenience you experienced. I wish we could have done something for you here but as a Response Team our tool is set to forward our guests feedback to properties. Regarding the charges and refund, please note that you will need to contact the property directly as we do not have any billing access. You can reach out to them at
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Customer care & Opening concern

Due to the nature of the feedback program only texting is available at this time. If you have a series of concerns you may be able to reach out to our Customer Care team directly at + 1-800-466-1589. Thank you!

, due to the nature of the feedback program only texting is available at this time. If you have a series of concerns you may be able to reach out to our Customer Care team directly at + 1-800-466-1589. Also, I have gone through your feedback and I am extremely sorry for the experience you had. I will be passing your concern along to the property directly in order to address these issues that you have encountered. Thank you for sharing your feedback with us.


I wish we could have done something for you here but as a Response Team our tool is set to forward our guests feedback to properties but you can definitely call our Customer Care department for further assistance.

I am extremely sorry, unfortunately we as a Guest Response team do not have the access to help you with the refund. We are here to take the feedback from our guests to ensure better experience in the future. I would request you to please try reaching out to the third party once again and they will be able to assist you.

I would request you to please contact the given number for the Customer Care and an agent will be assisting you there to open a concern for your issue. Thank you so much for taking the time to chat with me today. Have a good day,

If you have a series of concerns, you may be able to reach out to our Customer Care team @ 1-800-466-1589 via telephone to tell them the full story.

I'm sorry to hear about the lack of resolution from the hotel. It is a frustrating situation. Please reach out to the Customer Care team at + 1-800-466-1589 and agent there will be able to help you open a concern to get a resolution.

I completely understand you concern. I know it might be very frustrating for you. For better assistance, I request you to reach out to our customer care team directly at 1-800-466-1589. Thank you!

We have escalated your concern over to Customer Care internally. You should receive an email from them with their case number shortly. Please be advised that further communication regarding this matter will be handled through the Customer Care concern. Thank you for bringing this to our attention.

Thank you for your response and providing this information. I have logged a Customer Care Concern with the reference number INSERT CASE NUMBER about your issue and have documented your responses in there.
Rest assured, within a week, a member of the Property Management team should be in touch with you to address your concerns. If you need further updates about your concern, feel free to contact our customer care team via phone at: 1-800-466-1589 within the next 5 days.

I apologize for the inconvenience you experienced. But please do not worry, I have logged a Customer Care Concern with the reference number INSERT CASE NUMBER about your issue and have documented your responses in there.
Rest assured, within a week, a member of the Property Management team should be in touch with you to address your concerns. If you need further updates about your concern, feel free to contact our customer care team via phone at: 1-800-466-1589 within the next 5 days.

I understand it can be frustrating to have to talk to multiple people. I can escalate this to Customer Care internally, for you, if you'd like?

I'm sorry to hear about the lack of resolution from the hotel. And after checking the reservation details, I can see that you made the reservation through the third party which is booking.com, so I request you to pleas reach out to them and they will be able to help you with the refund. You can reach out to them at 1 8888503958. Thank you and have a great day.

I completely understand your concern and I also understand that the experience you had was unacceptable. I would request you to please reach out to our Customer Care team at the given number above in order to file the concern regarding your experience. Rest, I will make sure to pass your feedback with the property directly to ensure clean and better stay for you and our future guests.

I would request you to please wait for few more days for the property to reach out to you. You can also reach out to our customer Care team at + 1-800-466-1589 if you did not hear anything from the property. Rest, I will make sure to pass your feedback with the property directly to ensure clean and better stay for you and our future guests. Thank you and have a good day ahead.

as a Guest Response Team we have limited access, and I am so sorry to inform you that we do not have the access to directly contact the property. The best I can suggest you is to reach out to our Customer care team at + 1-800-466-1589 and an agent there will be able to help you open a concern to get a resolution.

I apologize for the inconvenience you experienced. We definitely want to make sure this doesn't happen again. I would request you to please reach out to our Customer Care team at + 1-800-466-1589 and they will help you file a concern for you which will be escalated further. From my end, I will make sure to pass your feedback with the property directly to ensure clean and better stay for you and our future guests.

It is the property only who can help you with the refund and if you are stating that they refused to help you with that I would request you to please reach out to the Customer Care team at + 1-800-466-1589 and agent there will be able to help you open a concern to get a resolution. Rest, I will make sure to pass your feedback with the property directly to ensure clean and better stay for you and our future guests.

I understand your preference for a call, but unfortunately, we can only assist via text in this program. Please reach out to our Customer Care team directly at the provided number for further assistance.


I understand your concern and I am trying my level best for you to resolve your concern but unfortunately as it was the third-party booking, and that is ------,

we don’t have the access rights for the third-party platforms on our systems.

I understand your preference for a call, but unfortunately, we can only assist via text in this program. Please reach out to our Customer Care team directly at the number + 1-800-466-1589 for further assistance.

I see that you have already filed a concern with the customer care team and the reference number is . I request you to contact the customer care department at 1-800-466-1589 for further help.

I wish we could have done something for you here but as a Response Team our tool is set to forward our guests feedback to properties. If you are seeking for compensation, please note that you must contact the property directly as we do not have any access to the financial systems. You can reach out to them at

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I understand your concern. I'll make sure to follow up with the property management about the cleanliness issue and get back to you with an update as soon as possible.


I understand your frustration. While we can't join a three-way call, I recommend documenting your experience and sharing it with our Customer Care team. They will be able to address your concerns about the property manager's behavior.


I understand your frustration. Unfortunately, I don't have access to the specific names of property managers. However, you can contact the property directly at the number I provided, and they should be able to assist you with that information.