Notes
Notes - notes.io |
We tried calling you regarding the return status of your product: ; but couldn't reach you.
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
We tried calling you regarding the order status of your product: ; but couldn't reach you.
We tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
This is with reference to the order status of your product:
This is with reference to the refund status of your product:
This is with reference to the return status of your product:
As per the telephonic conversation;
[email protected]
welcome2@2@
[email protected]
Pass@123
[email protected]
ileads@123
IASPL12640
[As Working on Case]
[Pls refer case ]
[As working & Bank details got on case ]
**********QUERY NOT CLEAR********
[DIALER ISSUE]
#Query not clear
Actn-mail N/A
comm-need to ask exact issue regarding pd
-----Query not clear-----
Actn-call NC // mail marked
Comm-NEED to ask exact issue regarding pd
We tried calling you regarding your concern with the recent product: ; however, we were unable to connect.
To assist you better, we would appreciate it if you could clarify the specific issue you are facing with the product. This will help us resolve your concern more efficiently.
Please feel free to reply to this email with any details or questions you may have. Alternatively, you can also coordinate with us at 92126 92126.
We appreciate your understanding, and we look forward to your response.
Thank You,
Team Snapdeal
-----Query not clear-----
Actn-call NC // mail N/A [NEED to capture mail ID]
Comm-NEED to ask exact issue regarding pd
#Query not clear
Actn-call conn {language barrier} // mail marked
Comm-NEED to ask exact issue regarding pd // guide cx to call on 92126 92126
#Query not clear
Actn-call conn [But as opening cx dropped the call] // mail marked
Comm-NEED to ask exact issue regarding pd
#Query not clear
Actn-call conn [But cx was unresponsive on call & hence, call ended as verbiage given] // mail marked
Comm-NEED to ask exact issue regarding pd
#Query not clear
Actn-call conn [But cx was unresponsive on call & drop the call] // mail marked
Comm-NEED to ask exact issue regarding pd
#Query not clear
Actn-call conn (Call dropped, call back done but NC) // mail marked
Comm-NEED to ask exact issue regarding pd
**********EMPTY PARCEL**********
✅
{Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-Tat shared 48 hours for refund initiation
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-tat shared 48 hours for refund initiation via mail
Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call NC // mail N/A // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-NEED to share 48 hours for refund initiation
******************************************************************************************
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, your concerns are duly noted, and our team is currently processing your refund of amount ₹, and it will be initiated within the next 48 hours. Once the refund has been initiated, please allow up to 6 days// 3-4 days for the amount to reflect in your bank account, as processing times may vary depending on your bank.
If, for any reason, the refund does not appear within this timeframe, we recommend reaching out to your bank for assistance, as they may be able to provide additional information regarding the transaction.
We appreciate your patience. Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference regarding the refund status of your product:
As per the telephonic conversation; we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum time of 48 hours for refund initiation of amount ₹. Once the refund has been initiated, the amount will be reflect into Snapdeal Credits within 24 hours. The refund will be valid for 1 year as soon as it gets reflected on your Snapdeal Credits account and can be used for your future purchases on Snapdeal.
Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, our team is currently processing your refund, and it will be initiated within the next 48 hours. This refund will appear in your credit card 💳 within 7-10 working days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
******************************************************************************************
{Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call conn / mail marked
Comm-asked UPI ID via mail // NEED to fill EOD w/ "History clear as per RA" remarks
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
***************ASKING NEFT DETAILS***********
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per telephonic conversation; your refund of ₹ is pending due to the unavailability of your UPI details.
To process your refund smoothly, please share your UPI details as follows:
UPI ID:
Please note that the refund will be issued once we receive and verify your UPI ID.
I look forward to your response.
Thank You,
Paras
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per telephonic conversation; we are unable to process your refund of ₹ as your bank account details are currently unavailable.
To facilitate refund process, please share either a cancelled cheque or a scanned copy of your passbook showing the account holder’s name, IFSC code, and account number.
Kindly note that the refund will be initiated once we receive and verify your NEFT bank details.
We look forward to your response
Thank You,
Team Snapdeal
{Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked
Comm-NEED to confirm UPI ID / NEFT details as got via a non-registered mail ID // need to fill EOD w/ "History clear as per RA" remarks
This is with reference to the refund status of your product:
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your UPI ID was received from a non-registered mail ID. For UPI ID verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
[Profile-Good & Selling price <400]
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // EOD filled w/ "History clear as per RA" remarks
Comm-Tat shared 6 days for refund reflection
We tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with {}. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
We tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your UPI ID and have successfully processed your refund to your bank account associated with your UPI ID. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
😞❌
{Profile-not visible & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked (empty parcel received) // case moved to CRT Investigation_SCM // status- pending
Comm-Tat shared 72 hours for update
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
{Profile-not visible & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked // case move to Queue CRT investigation_SCM
Comm-Tat shared 72 hours for update via mail
We tried calling you regarding the return status of your recent product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 72 hours to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.
We look forward to your patience and cooperation in this regard.
Thank You,
Team Snapdeal
📱🖍️
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked
Comm-asked digital form via mail // tat shared 72 hrs for update as getting asked form
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked
Comm-asked digital form via mail
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail N/A
Comm-NEED to ask digital form via mail
*As digital form received*✅
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // case moved to CRT Investigation_SCM // status-pending
Comm-tat shared 72 hours for update [as digital form received]
We tried calling you regarding the return status of your recent product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we value your relationship with us and will investigate this issue as soon as possible. Please give us 72 hours to respond with a resolution.
We apologize for any inconvenience this may have caused. We appreciate your patience in this regard.
Thank You,
Team Snapdeal
📋🖋️
{Selling price >1000}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked
Comm-Undertaking form requested along w/ req images via mail // tat shared 72hrs for update as getting asked details
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked
Comm-asked digital form via mail
{Selling price >1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked
Comm-Undertaking form requested along w/ req images via mail
{Selling price >1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail N/A
Comm-NEED to ask UT form along w/ req images via mail
*As form or images received*✅
{Selling price >1000}
#COMPLETE ITEM MISSING
Actn- call conn // mail marked // case moved to CRT Investigation_SCM // status-pending
Comm-tat shared 72 hours for update; as UT form received along with req images
We tried calling you regarding the return status of your recent product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we value your relationship with us and will investigate this issue as soon as possible. Please give us 72 hours to respond with a resolution.
We apologize for any inconvenience this may have caused. We appreciate your patience in this regard.
Thank You,
Team Snapdeal
👍🏻
#COMPLETE ITEM MISSING
{Images required as per RA remarks}
Actn-mail marked
Comm-asked images of SD packaging, invoice along with ID proof via mail
I tried calling you regarding the return status of your recent order: ; but couldn't reach you.
This is concerning the return status of your product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following images promptly:
Snapdeal Packaging
Invoice Copy
ID Proof
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
*As getting images*✅
#COMPLETE ITEM MISSING // {Required images received}
Actn-call conn // mail marked // Queue- CRT Investigation_SCM // status-Pending
Comm-tat shared 48 hours for update
{Profile-Good, Selling price <400 & hindi IC}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // Tagged rehana mam in SF below // status- Pending with SD
Comm-Tat shared 48 hours for update
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
@
Dear Mam,
Kindly look into this case; it's a CRT case w/ Profile-Good, Selling price <400 & Hindi IC.
So, kindly approve the refund.
Regard's
Paras
[Profile-Good, Selling price <400 & hindi IC]
#COMPLETE ITEM MISSING
Actn-call conn // mail marked
Comm-asked UPI ID/NEFT details via mail // NEED to fill EOD w/ "Approval Attached" remarks
[Profile-Good, Selling price <400 & hindi IC]
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // EOD filled w/ "Approval Attached" remarks
Comm-Tat shared 6 days for refund reflection
#One or more items is missing - Shipped together
Actn-call conn // mail marked // EOD filled w/ "Approval Attached" remarks
Comm-Tat shared 6 days for refund reflection
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with []. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your UPI ID and have successfully processed your refund to your account associated with UPI ID. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
***ONE OR MORE ITEMS SHIPPED TOGETHER**
✅
[Profile-Good & selling <1000]
#One or more items is missing - Shipped together
Actn-call conn // mail marked // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-Tat shared 24 hours for refund in RFV
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference regarding the refund status of your product:
As per the telephonic conversation; We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Rest assured, the refund of ₹539 has been initiated on DATE. The refund will be credited on Snapdeal Credits within 24 hours. The refund will be valid for 1 year as soon as it gets reflected on your Snapdeal credits account and can be used for your future purchases on Snapdeal.
We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
[Profile-Good & selling <1000]
#One or more items is missing - Shipped together
Actn-call conn // mail marked // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-Tat shared 3-4 days (UPI to UPI) // 6 (COD to UPI) days for refund reflection
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your recent product:
As per telephonic the conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, your refund of amount ₹ has been successfully initiated on DATE to your account. The amount will appear to your account within 3-4 days // 6 days, depending on your bank's processing times.
If, for any reason, the refund does not appear within this timeframe, we recommend reaching out to your bank for assistance, as they may be able to provide additional information regarding the transaction.
Thank you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
❌
[Profile-not visible & selling <1000]
#One or more items is missing - Shipped together
Actn-call conn // mail marked // Queue- CRT investigation_SCM // status- pending
Comm-Tat shared 48 hours for update
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
[Profile-GOOD & Selling Price <1K]
#One or more items is missing - Shipped together
ACTN-call conn // mail marked
COMM-asked UPI ID / Bank acc details via mail // NEED to fill EOD w/ "History clear as per RA"
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per telephonic conversation; we are unable to process your refund of ₹ as your bank account details are currently unavailable.
To facilitate refund process, please share either a cancelled cheque or a scanned copy of your passbook showing the account holder’s name, IFSC code, and account number.
Kindly note that the refund will be initiated once we receive and verify your NEFT bank details.
We look forward to your response
Thank You,
Team Snapdeal
[Profile-GOOD & Selling Price <1K]
#One or more items is missing - Shipped together
ACTN-call conn // mail marked // EOD filled w/ "History clear as per RA" remarks
COMM-Tat shared 6 days for refund reflection
[Profile-GOOD & Selling Price <1K]
#One or more items is missing - Shipped together
ACTN-call NC // mail marked
COMM-NEED to confirm UPI ID // Bank acc details, as got via a non-registered mail ID // also NEED to fill EOD w/ "History clear as per RA" remarks
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your bank details were received from a non-registered mail ID. For bank details verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your UPI ID was received from a non-registered mail ID. For UPI ID verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
#One or more items is missing - Shipped together
{Images required as per RA remarks}
Actn-mail marked
Comm-asked images of SD packaging & invoice via mail
[Profile-Good & Selling Price <1K]
#One or more items is missing - Shipped together
Actn- call conn // mail marked
Comm- Tat shared 24 hours for update regarding replacement pd.
-----COMPLETE ITEM MISSING-----
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 48 hours for update
Dear Mam,
Kindly look into this case; it's a old & CRT case. Please approve the refund amount.
Suborder ID:
Case ID:
Regard's
Paras
******************************************************************************************
#As per cx's remarks; cx facing size issue, too small
Actn-call NC // disposition NC
Comm-NEED to confirm cx got same size
& wore the pd or not
# (Non-returnable pd)
Actn-call NC // disposition NC
Comm-NEED to confirm cx opened & used the pd or not
#As per below remarks;
Actn-call NC // mail N/A
Comm-NEED to ask pd's images via mail
#cx got same pd, but fitting large / small
Actn-call conn // IC updated // moved case to NQA false Investigation_SCM
Comm-Tat shared 24 hrs for update on call
CX mail ID- N/A; cx unable to provide mail id.
#
actn-call conn // moved case to NQA false Investigation_SCM
comm-tat shared 24hrs for update on call // Tat shared 48 hrs for PD's pickup // pickup team name shared on call
# cx got same product; but
ACTN-call conn // IC updated // stage- RPI Required (Incomplete Details) // status- Pending // Queue- NQA false Investigation_SCM
COMM-TAT shared 24 hrs for update
*CX mail ID- N/A; cx unable to provide mail id.
# cx got same product; but
ACTN-call NC // mail marked // IC updated // stage- RPI Required (Incomplete Details) // status- Pending // Queue- NQA false Investigation_SCM
COMM-TAT shared 24 hours for update via mail
WPD Cases:
[Profile-Good]
#cx got different pd-
ACTN-call conn // mail marked // IC updated // Stage: WPD history good- Images not required // Queue- NQA false Investigation_SCM
COMM-PD's images req via mail // Tat shared 24 hrs for update
[Profile-Bad]
#cx got different pd-
ACTN-call conn // mail marked // IC updated // Queue- NQA false Investigation_SCM
COMM-PD's images req via mail // Tat shared 24 hrs for update
#cx got different pd-
ACTN-call conn // mail N/A // IC updated // Queue- NQA false Investigation_SCM
COMM-Tat shared 24 hrs for update
*as cx unable to provide mail id; so asked him to share images at [email protected] w/ suborder id
# parts & accessories missing // freebie/partial
Actn: call conn // mail marked // IC updated
Comm: PD's images req via mail // Tat shared 24 hrs for update
#
Actn-call NC // mail N/A // stage- RPI Required (Incomplete Details) // status- Pending // Queue- NQA false Investigation_SCM
Comm-NEED to share 24 hrs for update
Actn-call NC // mail N/A // case moved to NQA false Investigation_SCM
Comm-NEED to share 24 hrs for update
ACTN-call connected // mail marked
COMM-asked 2-3 clear images of the product [in JPG or PDF format] via mail // Tat shared 24 hours for update
ACTN-call NC // mail marked // case moved to NQA false Investigation_SCM
COMM-Tat shared 24 hours for update via mail
(already escalated)
This is with reference to the return status of your product:
I tried calling you regarding the return status of your product: ; but couldn't reach you.
I am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24 hours.
Appreciate your patience and co-operation in this regard.
Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank you,
Paras
*NON-CALLING EXCEPTION
#
ACTN-mail marked // case moved to NQA false Investigation_SCM
COMM-Tat shared 24 hours for update via mail
*NON-CALLING EXCEPTION
#
ACTN-mail marked // IC updated // stage- RPI Required (Incomplete Details) // status- Pending
COMM-TAT shared 24 hours for update via mail
#cx got different size- // pd is unused [non-returnable pd]
ACTN-call conn // mail marked
COMM-asked 2-3 clear images of the product w/ size tag via mail // TAT shared 24 hours for update
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
2-3 clear images of the product w/ size tag
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
___________________________________________
{PD's Status-UD Marked}
#
Actn-call conn // mail marked
Comm-asked images of PD, SD packaging, invoice via mail
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
Product Image
Snapdeal Packaging
Invoice Copy
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank You,
Paras
{PD's Status-UD Marked}
#
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 24-48 hours for update; as req details recieved on the same case.
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
{PD's Status-UD Marked}
---Selling price <400---
#
Actn-call conn // stage-rpi required (incomplete details) // status-pending
Comm-tat shared 24-48 for update; as req details received on the same case.
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
{PD's Status-OFD}
#
Actn-call conn // mail marked //pending w/ snapdeal
Comm-Tat shared 24 hours for delivered marked
I tried calling you regarding the order status of your product: ; but couldn't reach you.
This is with reference to the order status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24 hours for delivered marked.
Appreciate your patience and co-operation in this regard.
Thank you,
Paras
{PD's Status-OFD}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked
Comm-Tat shared 24 hours for delivered marked
{PD's Status-OFD}
#One or more items is missing - Shipped together
Actn-call conn // mail marked
Comm-Tat shared 24 hours for delivered marked
_________________________________________________________________________
#cx want to retain the PD
Actn-call conn // status-closed
Comm-as cx want to keep item, hence status closed
#cx want to retain the PD
Actn-call conn // status-Pending with SD // stage-NPR - Pickup Not Required // RL filled
Comm-cx want to keep item
#cx told he didn't make any purchase from Snapdeal
ACTN-call connected
COMM-as cx per cx's consent, case-closed
**********FMCG**********
#got old item
Actn-call conn // mail marked
Comm-PD's images requested via mail // tat shared 24 hrs for update
#As per cx's remarks;
Actn-call NC // mail marked // NEED to update IC post images validation
Comm-PD's images requested via mail
*NON-CALLING EXCEPTION
#As per cx's remarks;
Actn-mail marked // NEED to update IC post images validation
Comm-PD's images requested via mail
{Profile-Good & Selling price <400}
#cx got old item
Actn-call conn // stage-rpi required (incomplete details) // moved case to NQA false investigation_CE // status-pending
Comm-tat shared 24 hours for update
{Profile-Good & Selling price <400}
#cx got old item
Actn-call NC // mail marked // stage-rpi required (incomplete details) // moved case to NQA false investigation_CE // status-pending
Comm-tat shared 24 hours for update via mail
I tried calling you regarding the return status of your product: ; but couldn't reach you.
I am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
----PDWP CASE (COD)----
Actn-call conn // mail marked (COD order delivered)
Comm-ask cx to place a fresh order
----PDWP CASE (COD)----
Actn-call NC // mail marked
Comm-NEED to ask cx to check w/ his known ones
----PDWP CASE (COD + RFV)---- {Profile-Good}
Actn-call conn // mail marked // status: pending // Queue: Delivered to wrong place - COD
Comm-Tat shared 48 hrs for refund
----PDWP CASE (COD + RFV)---- {Profile-Good}
Actn-call NC // mail N/A // status: pending // Queue: Delivered to wrong place - COD
Comm-NEED to share 48 hrs for refund
----PDWP CASE (COD + RFV)----
{Profile-not visible}
Actn-call conn // mail marked // status- pending // stage- Customer dispute accepted // Queue: Delivered to wrong place - COD
Comm-Tat shared 24hrs for update
----PDWP CASE (COD + RFV)----
{Profile-not visible}
Actn-call NC // mail N/A // status- pending // stage- Customer dispute accepted // Queue: Delivered to wrong place - COD
Comm-NEED to share 24hrs for update
----PDWP CASE- CE (PREPAID)----
Actn-call conn // mail marked // status-Pending with SD // queue- Delivered to wrong place
Comm-tat shared 7 days for update
I tried calling you regarding the order status of your product: ; but couldn't reach you.
This is with reference to the order status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 7 days.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
-----PDWP CASE [PREPAID]-----
ACTN-mail marked
Comm-as per below remarks, informed that pd was already Delivered to customer
-----PDWP CASE [PREPAID]-----
ACTN-mail N/A // call NC
Comm-as per below remarks; NEED to inform that pd was already Delivered to customer
-----PDWP CASE-----
Actn-call conn // case- closed
Comm-as per the telephonic conversation; cx already received the delivery of the pd.
-----PDWP CASE [PREPAID]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-Tat shared 24 hours for refund in Refund voucher
-----PDWP CASE [PREPAID]-----
ACTN-call NC // mail N/A // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-NEED to share 24 hrs for refund in Refund voucher
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference regarding the refund status of your product:
As per the telephonic conversation; we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Rest assured, the refund of ₹ has been initiated on DATE. The refund will be credited on Snapdeal Credits within 24 hours. The refund will be valid for 1 year as soon as it gets reflected on your Snapdeal credits account and can be used for your future purchases on Snapdeal.
We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
-----PDWP CASE [PREPAID]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-Tat shared 3-4 days for refund reflection
-----PDWP CASE [PREPAID]-----
ACTN-call NC // mail N/A // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-NEED to share 3-4 days for refund reflection
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your account associated with UPI. This refund will appear in your account within 3-4 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
----PDWP CASE- CE (PREPAID)----
Actn-call NC // mail marked
Comm-NEED to confirm w/ cx that he received the item or not // if not, NEED to fill EOD "Prepaid Full Refund"
(Non-connected mail)
We tried calling you regarding your concern with your recent order: ; but couldn't reach you.
In case you want to call please share your alternate number on which number you want to call, we'll attempt calling you.
If you require any further assistance, we'd be glad to help you, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
#PDWP [out of TAT]
Actn-call conn // mail marked ( COD order delivered)
Comm-CATP Denial shared
________________________________________________
***DENIAL CASES***
----Return Related----
{RPI Denied as per RA remarks}
Actn-mail marked
Comm-Denial shared for return via mail
----Return Related----
{RPI Denied as per RA remarks}
Actn-mail marked // call conn
Comm-Denial shared for return
----Return Related----
{RPI Denied as per RA remarks}
Actn-mail N/A // call NC
Comm-NEED to share denial for return
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we understand that you are not happy with your recent purchase with us and you wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.
We are sorry that we will be unable to complete your return request.
Thank You,
Team Snapdeal
-----DENY REFUND as per RA remarks-----
Actn-mail marked
Comm-Denial shared for refund via mail
-----DENY REFUND as per RA remarks-----
Actn-mail marked // call conn
Comm-Denial shared for refund
-----DENY REFUND as per RA remarks-----
Actn-mail N/A // call NC
Comm-NEED to share denial for refund
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
We understand that you are not happy with your recent purchase with us. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.
We are sorry that we will be unable to complete your refund request.
Thank You,
Team Snapdeal
*CATP (GOT SAME ITEM AS PDP)
#cx got same pd as PDP {Non-returnable item}
Actn-call connected // mail marked (RATP_non returnable service_no 1 agent)
Comm-CATP Denial shared to cx as per concern
#cx got same size pd, but fitting large it small
Actn-call connected // mail marked
Comm-CATP Denial shared for return as cx wore the pd
# cx want to return the pd [ONLY REPLACEMENT PD]
ACTN-call conn // mail marked
COMM-CATP Denial shared as only replacement policy applicable.
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we are unable to service your return request of your product. This item is not eligible for return as per our policy & we won't be able to proceed with your return request.
To know if return is applicable on an item, all you need is to go to its page and refer to the 'Item Details' section or read our Easy Returns Policy.
We regret any inconvenience this may cause.
Thank You,
Team Snapdeal
*REFER TO SERVICE CENTRE*
#connetivity issue // sound issue
Actn-call connected // mail marked ( customer refered to service centre)
Comm-refer cx to service centre as pd within brand warranty
Name:
Contact no:
Mail ID:
Name: Hitage
Contact no: 011-41088831 / 7303141406 / 7867831313
Mail ID: [email protected]
Name: Tecsox
Contact no: 8882115136
Mail ID: [email protected]
Name: Life Like
Contact no: 8199075100
Mail ID: [email protected]
************************************************
#NO Query w/ pd
Actn-call conn
Comm-cx doesn't have any issue w/ pd; hence, case-closed
----REFUND RELATED----
Actn-call connected
Comm-as per the telephonic conversation; cx already got the refunded amount.
----SD credits reversal case----
actn-call NC // mail marked
comm-NEED to confirm bank details as got from a non-registered mail ID // also need to fill EOD w/ "SD credits reversal case" remarks
*NEED to fill Partial EOD w/ "SD credits reversal case" remarks
This is with reference to the refund status of your product:
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your bank details were received from a non-registered mail ID. For bank details verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
************************************************
----RFV Reversal Case----
Actn-call connected
Comm-informed cx that refunded RFV amount is already used.
----RFV Reversal Case----
Actn-call NC // mail marked
Comm-informed cx that refunded RFV amount is already used.
This is with reference to the refund status of your product:
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is in respect to your refund for this suborder (). We are unable to transfer your amount to the bank as you have already used the refunded amount of ₹ for this suborder () from Snapdeal Credits.
We apologize for the inconvenience caused. If you have any other query or concern, feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
----SD credits reversal case----
Actn-call conn // EOD filled // mail marked
Comm-Tat shared 8 working days for refund reflection
We tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with . This refund will appear in your account within 8 working days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
----SD credits reversal case----
Actn-EOD already filled // mail marked // call conn
Comm-Tat shared 8 working days for refund reflection
I tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; i am glad to inform you that your refund of ₹ has been processed successfully on DATE to your account. The refund should reflect in your account within 8 working days.
Please refer to your upcoming bank statement to verify the refunded amount. In case you do not receive the refund within 8 working days, please contact your bank's customer care to check the status of the refund.
We look forward to seeing you again soon.
Thank You,
Paras
----RFV Reversal Case----
Actn-call conn // mail marked
Comm-asked NEFT details via mail
We tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per our telephonic conversation; Regarding your refund, we understand your preference to receive it via NEFT instead of Snapdeal refund vouchers.
To process your refund smoothly of ₹, please share your bank details in the following format to facilitate the refund:
Account Holder Name:
Account Number:
IFSC Code:
Once, we receive your details, we will initiate the refund in NEFT. Once initiated, It may take up to 8 working days for credit.
·Please do not use the refund voucher balance during this time.
·Partial refund voucher balance is non-transferable to the bank account.
If you need any further assistance, feel free to contact us.
Thank you for choosing Snapdeal!
Regards,
Team Snapdeal
--------RFV REVERSAL CASE--------
ACTN: call conn // mail marked
Comm: asked new NEFT details; as previously EOD rejected // NEED to fill EOD w/ "SD credit reversal case (cancellation already done)" remarks
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; this is with regard to the NEFT refund against suborder (). We have discovered that the refund of the amount ₹ failed due to incorrect NEFT details provided. Kindly share the correct bank NEFT details in the format below:
Account Number:
Account Holder's Name:
IFSC Code:
Once we receive and verify the correct bank NEFT details, we will proceed with the refund process accordingly. Kindly provide the requested information within 24 hours to ensure a smooth refund transaction.
If you have any further questions or concerns, please feel free to reach out. Thank you for your cooperation.
Thank You,
Team Snapdeal
************************************************
----REFUND RELATED----
Actn-call connected
Comm-informed that refund amount already credited into Snapdeal Credits.
----REFUND RELATED----
Actn-call NC // mail N/A
Comm-NEED to inform cx that refund amount already credited into Snapdeal Credits.
----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed that refund amount already credited into Snapdeal Credits.
This is with reference to the refund status of your product:
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We always want to serve our customers in the best possible manner. Hence the refund of ₹ has been sent on Snapdeal Credits. The refund will be valid for 1 year from DATE and can be used for your future purchases on Snapdeal.
If you have any other query or concern, feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
-----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed cx that refunded RFV amount already used.
This is with reference to the refund status of your product:
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
We always want to serve our customers in the best possible manner. Hence a refund amount for ₹ has been sent to you in Snapdeal credits on Snapdeal App and you have used the refunded amount on suborder [] from Snapdeal credits.
If you have any other query or concern feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
___RFV Reversal Case___
ACTN-call conn
COMM-Denial shared for reversal; as PUC not marked yet.
___RFV Reversal Case___
ACTN-call NC // mail marked
COMM-NEED to share Denial for reversal, as PUC not marked yet.
***********************************************
----REFUND RELATED----
Actn-call conn // mail marked ( cust) // status-Awaiting refund confirmation
Comm-Tat shared remaining 3-4 days for reflection
----REFUND RELATED----
Actn-call NC // mail N/A
Comm-NEED to share remaining 3-4 days for refund reflection
[AS WORKING ON CASE]
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; i am glad to inform you that your refund of ₹ has been processed successfully on DATE to your account. The refund should reflect in your account within 3-4 days.
Please refer to your upcoming bank/card statement to verify the refunded amount. In case you do not receive the refund within 3-4 days, please contact your bank's customer care to check the status of the refund.
We look forward to seeing you again soon.
Thank You,
Paras
-----REFUND RELATED [CCA Marked]-----
Actn-call conn // mail marked // status- awaiting refund confirmation
Comm-TAT shared 24 hrs for update
Need to share 24 hrs for update
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24 hrs.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
-----REFUND RELATED [CCA Marked]-----
Actn-call connected // mail marked
Comm-TAT shared end of the day for update
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait till end of the day.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
-----REFUND RELATED [CCA Marked]-----
ACTN-call conn // mail marked
COMM-asked bank account details via mail // NEED to fill EOD w/ ''CCA MARKED" remarks
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per telephonic conversation; we are unable to process your refund of ₹ as your bank account details are currently unavailable.
To facilitate the refund process, please share either a cancelled cheque or a scanned copy of your passbook showing the account holder’s name, IFSC code, and account number.
Kindly note that the refund will be initiated once we receive and verify your NEFT bank details.
We look forward to your response
Thank You,
Team Snapdeal
------REFUND RELATED {CCA Marked}------
Actn-call NC // mail marked
Comm-NEED to confirm UPI ID was received from a non-registered mail ID // also need to fill EOD w/ ''CCA MARKED" remarks
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your UPI ID was received from a non-registered mail ID. For UPI ID verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
------REFUND RELATED {CCA Marked}------
Actn-call conn // mail marked // EOD filled
Comm-Tat shared 6 days for refund reflection
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with []. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your UPI ID and have successfully processed your refund to your account associated with UPI ID. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
------REFUND RELATED {CCA Marked}------
Actn-mail marked // EOD already filled // call conn
Comm-Tat shared 6 days for refund reflection
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; i am glad to inform you that your refund of ₹ has been processed successfully on DATE to your account. The refund should reflect in your account within 6 days.
Please refer to your upcoming bank/card statement to verify the refunded amount. In case you do not receive the refund within 6 days, please contact your bank's customer care to check the status of the refund.
We look forward to seeing you again soon.
Thank You,
Paras
-----REFUND RELATED [CCA Marked]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "CCA Marked" remarks
COMM-Tat shared 3-4 days for refund reflection
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your account associated with UPI. This refund will appear in your account within 3-4 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your credit/debit card. This refund will appear in your credit/debit card 💳 within 7-10 working days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
-----REFUND RELATED-----
Actn-call conn // mail marked (delayed prepaid)
Comm-UTR no. sent // also ask to check acc statement once & coordinate w/ bank
-----REFUND RELATED-----
Actn-call NC // mail marked
Comm-UTR no. sent // also need to ask to check acc statement once & coordinate w/ bank
-----REFUND RELATED-----
Actn-call NC // mail N/A // RRN sms sent
Comm-UTR no. sent via sms // also need to ask to check acc statement once & coordinate w/ bank
We tried calling you regarding your refund status of the recent product: ; however, we were unable to connect.
This is with the reference regarding the refund status of your recent product:
As per the telephonic conversation; Refund of your item has already been processed in your account on refunddate and here is the reference no. [] for the same.
In case the amount is still not credited, we recommend reaching out to your bank for assistance, as they may be able to provide additional information regarding the transaction.
Thank You,
Team Snapdeal
----REFUND RELATED----
Actn-call conn // mail shared
Comm- asked bank statement in PDF format from CCA till date via mail
I tried calling you regarding the refund status of your recent product: ; but couldn't reach you.
This is with reference regarding the refund status of your recent product:
As per the telephonic conversation; I am sorry to note that you have still not received your refund which was processed on DATE from our end against UTR/ARN []. In order to investigate the matter further, I request you to kindly share a copy of your bank account/card statement in PDF format from [] till today.
I will look into the status of your refund as soon as I receive your account statement and assure you of a quick resolution.
I look forward to hearing from you soon.
Thank You,
Paras
----REFUND RELATED (PREPAID)----
Actn-call conn // mail marked
Comm-asked bank statement in PDF format from purchasedate till date via mail
NEED to ask bank statement in PDF format from purchase date till date via mail
*As getting bank statement & validated*
-----REFUND RELATED-----
Actn-call conn // mail shared // status-Pending with SD // stage-Escalated to PG Team // disposition-Bank Statement received but Refund not received - Refund
Comm-tat shared 48hrs for update
[Bank statement:-]
________________________________________________
-----REFUND RELATED----- [Tat Breached]
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 48 hours for update; as UTR no. not generated yet.
-----REFUND RELATED----- [Tat Breached]
Actn-call NC // mail N/A // status-Pending with SD
Comm-NEED to share 48 hrs for update; as UTR no. not generated yet.
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
*If refund visible in bank statement*
----REFUND RELATED----
Actn-call conn
Comm-informed cx that amount already showing on Date
[Bank statement:-]
----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed cx that refund amount already showing on Date
[Bank statement:-]
(In case UTR present)
We tried calling you regarding the refund of your product: but couldn't reach you.
We would like to inform you that the refund of your item has already been processed in your account on DATE with the reference number [].
As per your bank statement, the amount of ₹ is already credited in your account on DATE. You can check with the date and the aforementioned reference number.
If you have any other query or concern, feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
(In case UTR not present)
We tried calling you regarding the refund of your product: but couldn't reach you.
We would like to inform you that the refund of your item has already been processed in your account on DATE.
As per your bank statement; the amount of ₹ is already credited in your account on DATE. You can check with the date.
If you have any other query or concern, feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
*PUC Marked but CCA not* (even after 24hrs of puc)
@
Dear Mam,
Kindly look into this case; as PUC already marked on DATE, but CCA not marked yet. So, kindly approve the refund.
Regard's
Paras
-----REFUND RELATED-----
[PUC marked but CCA not]
Actn-call connected // mail marked // status-Pending with SD
Comm-Tat shared 48hrs for update
Dear Mam,
Kindly approve the refund of amount ₹ with CLD with 0.
Regard's
Paras
-----REFUND RELATED-----
ACTN-call connected // mail marked
COMM-Tat shared 48 hrs for update
-----REFUND RELATED-----
ACTN-call conn // mail marked
COMM-asked NEFT details via mail // NEED to fill EOD w/ "CLD with 0 (Approval attached)" remarks
-----REFUND RELATED-----
ACTN-call conn // mail marked // EOD filled w/ "CLD with 0 (Approval attached)" remarks
COMM-Tat shared 6 days for refund reflection
@
Dear Mam,
Kindly approve the pending partial amount of ₹ [out of total amount ₹]
Regard's
Paras
-----REFUND RELATED----- [pending partial amount of ₹ ]
ACTN-call conn // mail marked
COMM-Tat shared 48 hrs for update
-----REFUND RELATED----- [pending partial amount of ₹ ]
Actn-call conn // mail marked // Partial NEFT EOD filled w/ "Approval Attached" remarks
Comm- Tat shared 6 days for refund reflection
----REFUND RELATED---- (CIP Marked)
Actn-call conn // mail marked (CIP stuck refund delayed) // awaiting refund confirmation
Comm-Tat shared 48 hrs for refund initiation
*CIP* (PREPAID) Tat breached*
----REFUND RELATED---- (CIP Marked)
Actn-call conn // mail marked (CIP stuck refund delayed) // awaiting refund confirmation// stage- ESC to tech team
Comm-Tat shared 8 days for refund initiation
CIP in delivered secenario- from CCA DATE
CIP in cancelled scenario - from CLD in dispatch history
*NEFT WENT ON HOLD (COD)* within TAT
----REFUND RELATED---- ( NEFT went on hold)
Actn-call conn // mail marked // status- closed
Comm-Tat shared 5 days for update
*NEFT WENT ON HOLD (COD)* TAT breached
----REFUND RELATED---- ( NEFT went on hold) // TAT Breached
Actn-call conn // mail marked // status- Pending with SD // stage- Escalated to PG Team // disposition-On hold -Refund
Comm-Tat shared 48hrs for update
-----REFUND RELATED [RTOed PD]-----
ACTN-call conn // EOD filled w/ "RTI Marked" remarks // mail marked
COMM-Tat shared 6 days for reflection
-----REFUND RELATED [CLD PD]-----
ACTN-call conn // EOD filled w/ ''CLD Marked" remarks // mail marked
COMM-Tat shared 6 days for reflection
------COURIER BOY EXTRA CHARGE------
#(AMOUNT paid via UPI)
Actn-call conn // mail marked
Comm-asked Screenshot of the payment done via mail
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the concern, please provide the following details promptly:
Full screenshot of the payment done [where the transaction ID is clearly visible]
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
#(Amount paid via cash)
Actn-call connected
Comm-ask to coordinate w/ delivery executive // if cx have any receipt or any other proof of payment guide him to reach out us later.
# cx paid ₹ to courier agent twice via UPI
Actn-call conn // mail marked //status-Pending with SD
Comm- Tat shared 24-48 hours for update
[SS of payment:-]
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
# cx paid ₹ to courier agent twice via UPI
Actn-call conn // mail marked // Partial Refund-NEFT EOD filled w/ "Approval Attached" remarks
Comm-Tat shared 6 days for reflection
**PRICE PROTECTION****
#Difference b/w the amount paid & MRP // cx paid ₹500 as MRP ₹400 mentioned on pd
Actn-call connected // mail marked
Comm-ask cx to share pd image {Product Images in PDF or JPG format from where MRP is mentioned}
#cx paid ₹500 as MRP ₹400 mentioned on pd
Actn-call connected // mail marked (already escalated) // status-Pending with SD
Comm-tat shared 48 hrs for update
#cx paid ₹500 as MRP ₹400 mentioned on pd // need to fill EOD in Partial NEFT with remark approval attach
Actn-call connected // mail marked
Comm-asked NEFT details via mail
_____PRICE PROTECTION_____
Actn-call conn // mail marked // Partial NEFT EOD filled w/ "Approval Attached" remarks
Comm- Tat shared 6 days for refund reflection
[As Working on Case]
[Pls refer case ]
------VENDOR-SELF RELATED------
ACTN-call conn. // Mail marked.
COMM-Tat shared 24-48 hours for update; as cx didn't receive his pd yet.
*cx mail id:-
------VENDOR-SELF RELATED------
ACTN-call conn
COMM-asked cx to check his junk/spam section of his req mail id // guided to coordinate w/ service centre
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
--------INVOICE RELATED--------
ACTN: call conn // mail sent
COMM: invoice sent via mail
--------INVOICE RELATED--------
ACTN: call conn
COMM: Denial shared for invoice; as pd hasn't delivered marked yet.
--------INVOICE RELATED--------
ACTN: call conn
COMM: Denial shared for invoice ; as invoice isn't avail at invoice panel.
----Pending For Verification (Within TAT)-----
Actn-call conn // mail marked (verification of COD pending order)
Comm-Tat shared 24 hours for call
{AS WORKING ON CASE}
-----Within SLA Before Dispatch-----
Actn-call conn // mail marked ( shipping query)
Comm-Info shared regarding order details
{AS WORKING ON CASE}
-----Within SLA After Dispatch-----
Actn-call conn // mail marked (shipping current location) // AWB no. shared
Comm-Info shared regarding order details
[As Working on Case]
------Specific Delivery Request-----
Actn-call conn // mail marked (urgent delivery within SLA)
Comm-Shared actual dispatch date and shared promised delivered date last one //Shared Order live location and courier partner name shared
{AS WORKING ON CASE}
-----Item Stuck at one location-----
Actn-call conn // mail marked (product stuck courier apology)
Comm-Tat shared 24-48 hours for update
-----Outside SLA Before Dispatch (Delay in Dispatch)-----
Actn-call conn // mail marked (shipping escalation)
Comm-Tat shared ASAP for dispatch
{AS WORKING ON CASE }
We tried calling you regarding the order status of your product: ; but couldn't reach you.
This with reference regarding the order status of your recent product:
As per our telephonic conversation; Sorry! Your item will be dispatched with a delay. We understand the importance of timely delivery and our teams have prioritized the delivery of your item at the earliest.
Once it's dispatched, we will send you an email and SMS with tracking details. It will reach you on or before 31,Dec 2025. We apologize for the inconvenience caused.
Please feel free to reply to this email if you have any other queries. Alternatively, you can coordinate with us at 9212692126
Thank You,
Team Snapdeal
-----Outside SLA (Delay in Delivery)-----
Actn-call conn // mail marked (shipping escalation)
Comm-Tat shared ASAP for delivery
{AS WORKING ON CASE }
We tried calling you regarding the order status of your product: ; but couldn't reach you.
This with reference regarding the order status of your recent product:
As per our telephonic conversation; Sorry! Your item will be delivered with a delay. We understand the importance of timely delivery and our team has prioritized the delivery of your item at the earliest.
Once it's out for delivery, we will send you an email and SMS with delivery partner details. It will reach you as soon as possible. We apologize for the inconvenience caused.
Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
-----First Time OFD-----
Actn-call conn // mail marked // AWB SMS sent
comm-ask cx to wait till 9 PM // Courier partner name shared
{AS WORKING ON CASE }
We tried calling you regarding the order status of your product: ; but couldn't reach you.
This is with reference to the order status of your product:
As per the telephonic conversation; We’re excited to inform you that your order is on the way and will reach you before 9 PM today.
Here are the delivery partner details for your reference:
Delivery Partner Name: EMART
Delivery Executive Name: RAMESH
Delivery Executive Contact Number: 8054954104
To track the live status of your order, please click on the link below: https://m.snapdeal.com/myorders
We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Warm regards,
Team Snapdeal
-----UD MARKED-----
Actn-call conn // mail marked (ud_rest_new) // FNDR filled
Comm-Tat shared 24 hours for re-attempt for delivery // courier partner name shared on call
-----UD MARKED-----
Actn-call NC // mail N/A // FNDR filled // L2 updated
Comm-NEED to share 24 hrs for re-attempt for delivery
This is with reference to the order status of your product:
I tried calling you regarding the order status of your product: ; but couldn't reach you.
I am sorry that our courier partner was unable to deliver your order due to unavoidable issues, and I sincerely apologize for the disappointment caused to you.
Please do not worry; I have checked and found that the package is at your local courier hub. I have escalated this to our courier partner and asked them to deliver your package on an urgent basis. They would re-attempt the delivery to you within a maximum of 24 hours
I have also shared the instruction with the courier agent to call you before delivering the product so that there is no further delay.
Below are the dispatch details to help you track your order:
Courier Name: Delhivery
Tracking Number: 7269490062940
Courier Website: https://www.delhivery.com/track/package/7269490062940
I am always committed to serving you in every possible way, but some exceptions are beyond our control. If there is anything further that you would require me to do, I would be more than glad to assist.
Once again, I thank you for allowing me to address your concerns. I truly value you as our customer and look forward to seeing you again.
Thank You,
Paras
-----ODA-----
#cx want to know about pd's delivery {ODA Marked}
Actn-call connected // mail marked // marked case origin critical escalation
Comm-Tat shared 24-48 hrs update // courier partner name shared on call
-----OFD After UD-----
Actn-call conn // mail marked // AWB no. shared
Comm-ask cx to wait till 9 PM // courier partner name shared // Courier boy number shared through SMS
{AS WORKING ON CASE }
# RTOed Complaint
Actn-call connected // mail marked (RTO_COD)
Comm-shared UD reason// req cx to place a fresh order
{AS WORKING ON CASE }
-----Cancellation-----
#cx wants to cancel the order // Reason- {Non-shipped case}
Actn-call connected // mail marked (prepaid order cancellation requested)
Comm-infomed cx that order cancelled
#cx want to cancel the order // Reason- {Shipped case}
Actn-call connected // mail marked {post shipment cancellation requested STD}
Comm-guided cx for door-step refusal
{AS WORKING ON CASE }
-----Why was my order cancelled-----
#cx wants to know why order cancelled
Actn-call connected // mail marked (order cancelled issue wrong price upload non-serviceable)
Comm-shared the cancellation reason // ask cx to place a new order
{AS WORKING ON CASE }
-----ADDRESS CHANGE----- {Before PRNT}
Actn-call conn // mail marked (address change)
Comm-infomed cx that address got changed
#cx want to change his delivery address {After PRNT}
Actn-call conn // mail marked
Comm-informed cx that we unable to change address // req to place a fresh order or coordinate w courier executive
-----Failed Transactions-----
-----Payment deducted, order not confirmed----- {Within TAT}
Actn-call conn // mail marked (payment deducted order not confirmed)
Comm-Tat shared 72 hrs for auto-reverse
-----Payment deducted, order not confirmed----- [TAT Breached]
Actn-call conn // mail marked
Comm-asked bank statement in PDF format from paymentdate till date
I tried calling you regarding the refund status of your recent product: ; but couldn't reach you.
This is with reference regarding the refund status of your recent product:
As per the telephonic conversation; I am sorry to note that you have still not received your refund. In order to investigate the matter further, I request you to kindly share a copy of your bank account/card statement in PDF format from [] till today.
I will look into the status of your refund as soon as I receive your account statement and assure you of a quick resolution.
I look forward to hearing from you soon.
Thank You,
Paras
-----PAYMENT DEDUCTED BUT ORDER NOT CONFIRMED----- [TAT Breached]
Actn-call conn // mail marked // status-Pending with SD // stage-Escalated to PG Team // disposition-Failed Transaction-Refunds
Comm-Tat shared 48 hrs for update
[Bank statement:-]
-----Manual Case-----
Issue: cx wants to return the product(manual case)
Actn-call conn // mail marked
Comm-Tat shared 48 hrs for update regarding pd's pickup
-----Pick up Reschedule-----
Actn-call conn // mail marked
Comm-Tat shared 2-3 days for pd's pickup // courier boy named shared // req cx to keep pd in brand packaging
-----Pick up Reschedule-----
Actn-call NC // mail marked // if call NC stage attempted
Comm-Tat shared 2-3 days for pickup
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we understand that you are not satisfied with your recent purchase and regret that you need to return your order. There has been a delay in picking up the product. However, We have rescheduled the return request, and our courier partner EKART will pick up the product within 2-3 days.
We would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.
If you require any further assistance, please reply to this email and we would be glad help you.
Thank You,
Team Snapdeal
-----3 times pickup failed {Rajasthan case)----
Action-call conn // mail marked (Raj UT form)
Comm-asked UT form & Adhaar ID via mail // tat shared 72hrs for update as getting details
-----Rajasthan Final Closure-----
ACTN-call conn // mail marked
COMM-Denial shared for pickup; as 3 times pickup failed after getting UT form & Adhaar ID
-----Out for pick up-----
Actn-call conn // mail marked // pickup boy sent no. shared
Comm-ask cx to wait till 6 pm // courier team name shared // req cx to keep pd in brand packaging
-----Out for pick up-----
Actn-call NC // mail marked
Comm-ask cx to wait till 6pm via mail
*Pickup boy's details not present
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; We understand that you would like to return your order. Our pick up partner will be connecting with you for pickup of your product & will try to complete the same by 6 pm.
Here are the pick up partner details for your reference:
Courier Partner Name: EKART
Courier Boy Name: RAMESH
Courier Contact Number: 8054954104
We would like to confirm that once your product will be picked up, the refund/replacement will be initiated within 24 hours and you will receive a notification about it.
You can track the return order status by clicking on below link:https://m.snapdeal.com/myorders
We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank you,
Team Snapdeal
------APUC case------
Actn-call conn // mail marked
Comm-Tat shared 72 hrs for update
Pickup date:-
#APUC CASE
Actn-call conn // mail marked (APUC denial)
Comm-as cx unable to provide req details; ask to coordinate w/ pickup executive
-----APUC (RAJASTHAN)-----
Actn-call conn // mail marked (standard template)
Comm-ask cx to coordinate w pickup executive
-----MULTIPLE SUBORDER CASE-----
# this pd is already pickup with suborder {}
Actn-call conn // mail marked // RL filled // status-Pending with SD // multiple suborder
Comm-Tat shared 48 hrs for update
Tracking no->
Pickup partner->
{AS WORKING ON CASE }
-----MULTIPLE SUBORDER CASE-----
ACTN-call conn // mail marked // EOD filled w/ "Approval Attached"
COMM-Tat shared 6 days for refund reflection
-----MULTIPLE SUBORDER CASE-----
Actn-call conn
Comm-Denial shared to cx; as per below remarks
-----MULTIPLE SUBORDER CASE-----
Actn-call NC // mail marked
Comm-NEED to share Denial to cx; as per below remarks
-----DTSS----
# {RETURNABLE PD}
Actn-call connected // DTSS guided
Comm-guided cx to raise return req from his side
{AS WORKING ON CASE }
-----DTSS----
# (OFD Marked)
Actn-call connected // Dtss tutorial sms sent
Comm-Tat shared 24 hrs for delivered marked
# cx facing error while raising return req
ACTN-call conn // mail marked
COMM-asked ss of the error & also guided for troubleshoot
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
Screenshot of the error
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
#RFV balance isn't visible // cx didn't deleted his Snapdeal account
Actn-call conn // mail marked
Comm-Tat shared 48 hours for update
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
*********IMAGES REQUESTED GENERAL*********
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
I apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
2-3 clear images of the item taken from different angles
Once received, our team will promptly verify the details and proceed with your request.
Along with that, i would request you to wait till 24 hours for update regarding pickup.
Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank you,
Paras
This is with reference to your return with your recent product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
Video of the parcel unboxing
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
#
Actn-call conn // mail marked // RPU initiated
Comm-Tat shared 48 hours for PD's pickup // courier team name shared
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we understand that you are not satisfied with your recent purchase and regret that you need to return your order. However, We have scheduled the return request, and our courier partner EKART will pick up the product within next 48 hours.
We would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.
If you require any further assistance, please reply to this email and we would be glad help you.
Thank You,
Team Snapdeal
----Mail ----
You might not be receiving email due to some network issue, so I want request you to check as the call ends.
Don't worry regarding your concern I am sharing a mail to your mail ID and request you to share 2-3 images of product with us. So, our team can validate your concern and resolve your issue rapidly.
Along with that, our team will update you regarding PD pickup within next 24 hrs.
Don't worry we have successfully received your pd images at our end and I have already mentioned your concern to our team.
Along with that, please wait till 24 hrs, within next 24 our team will update you regarding your product pickup.
---Refund ---
You raised a request that you want the refunded amount from RFV to bank account.
As I see, we have successfully received your sent bank details. Please confirm so we could proceed the amount.
Don't worry I have proceed the amount to your bank at the moment and it will be appear to your account within 8 working days.
That's is the maximum timeline, you might be get the amount before that.
Along with that, you can still show the amount in your wallet, so please do not use this amount on Snapdeal app, otherwise your request will be rejected.
----Apologies ---
Do not worry; I have mentioned your feedback to our team, and we will assure you that you will not have the same issue further from our side.
the things you said are totally valid, we acknowledge your points and we will assure you that our team will work on it.
I'm sorry for the inconvenience
Rest assured, you will be totally assit by us
I can understand how annoying this situation must be for you
--Call disconnect ---
I'm unable to hear a response from your end. If you can hear me, please respond
As I haven't received a response, I'll need to end this call
--SIZE-----
I would like to confirm how you validate the size, either via wearing it or with any other way.
As you told you checked size via wearing it, so we would like to inform for hygiene and safety reasons, we are unable to accept the return request on undergarments that have been worn or tried on.
For further guidance, we recommend checking our detailed size guide available on our website or app for accurate majorments before making a purchase or trying on undergarments over your own clothing.
Along with that, for your reference, this thing is already documented on the Trust payment policy of the Snapdeal, you also can check from your side
This policy is in place to ensure the hygiene & safety of all the customers
You must have to check policy, prior प्रायर making a purchase.
-----EMPTY PARCEL QUESTION-------
*Did the parcel feel lighter than usual when you received it?
*Did you notice any visible signs of damage on the package when you received it, such as dents, tears, or tampered seals?
*Do you have any images or videos of the parcel when you opened it?
*Along with that, Did you discuss the matter of receiving an empty parcel with the courier agent at the time of delivery?
#IF PACKAGING TEMPERED
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery.
-----PDWP DENIAL----
After thoroughly थरलि investigating the matter with our delivery partner, we have confirmed that the order was delivered to the address provided at the time of purchase. Based on the delivery records, including GPS tracking and confirmation from the delivery agent, the product was successfully handed over at the correct location.
We regret to inform you that, under these circumstances, we are unable to process a replacement or refund for this order.
We recommend checking with your household members, neighbors, or security personnel who might have received the package on your behalf
---RPI DENIAL---
We have reviewed your return request. Unfortunately, we are unable to process it as your profile does not meet the criteria based on our internal checks.
We noticed a history of multiple returns and cancellations associated with your account. we strive (try) to provide a seamless shopping experience for all our customers.
We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. To avoid such issues in the future, we encourage you to carefully review product details and descriptions before making purchases.
We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
----Deny refund script----
I'm calling regarding the concern you raised about receiving an empty parcel for your recent order [Order ID]. First, I'd like to apologize for any inconvenience this situation may have caused
We've thoroughly investigated the matter by reviewing the packaging process, the courier partner's handling records, and any evidence submitted. Based on our findings, we can confirm that the product was packed and shipped securely from our end, and there was no issue reported during transit by our logistics partner.
Communicating the Denial of Refund:
Unfortunately, based on this investigation, we are unable to process a refund or replacement for this order, as the evidence supports that the order was shipped and delivered correctly.
Expressing Empathy:
I completely understand that this may not be the outcome you were hoping for, and i truly understand how disappointing this must be. I want to assure you that we've taken your feedback seriously. We're continuously working to improve our processes to avoid such issues in the future.
----Non returnable item----
Upon checking the details of your order, I see that the [Product Name] falls under our ‘non-returnable’ category, as mentioned in the product description and our return policy at the time of purchase.”
Empathy and Understanding:
“I completely understand that this may not be the outcome you were hoping for, and I truly apologize for any inconvenience this may have caused.”
Resolution:
“While I’m unable to process a return for this item due to policy restrictions, I’d be happy to assist you with any other concerns or provide additional support regarding the product. Please let me know how I can assist you further.”
At Snapdeal, we strive to ensure transparency, which is why this information is clearly mentioned on the product page before completing the purchase
(B/W 7-14 days)
#
ACTN-call conn // stage-rpi required (incomplete details) // status-pending
COMM-Tat shared 24-48 hours for update
(B/W 7-14 days)
#
ACTN-call NC // mail marked // IC updated // stage-rpi required (incomplete details) // status-pending
COMM-Tat shared 24-48 hours for update
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
(Post 14 days)
#
ACTN- call conn // stage-rpi required (incomplete details) // status-pending
COMN-Tat shared 24-48 hours for update
(Post 30 Days)
#
ACTN- call conn
COMM-senior call transfer done
Update Link sheet:
https://docs.google.com/spreadsheets/d/1FdbluXLc3j3_WyJyNumoCjBkTIXROS4xELCtaByppQg/edit#gid=1012564698
Brand list sheet:
https://docs.google.com/spreadsheets/d/1BxRRzdMkGF5-qtgwY5bj5ul_CCNyWVrkqxByt95pMKs/edit#gid=997653441
SF link
https://snapdealcx.my.site.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA
Tat sheet LINK
https://docs.google.com/spreadsheets/d/1qu11RUsFjBPgFysRZRzPcXGWy88j9-CruFbs76kAUts/edit?gid=1154470807#gid=1154470
https://docs.google.com/spreadsheets/d/1zf9woZI6UEgeqSSHVIjcrIBsRqjOmjqGxmdoVxUtCno/edit?resourcekey=&gid=610600801#gid=610600801
[email protected]
J@sper@7867#
------------------------------------------------------------------------------------------------------------------
We tried calling you; however, we were unable to connect.
I tried calling you; however, we were unable to connect.
This is with reference to your email dated DATE regarding the return status of your recent product:
This is with reference to your email dated DATE regarding the refund status of your recent product:
This is with reference to your email dated DATE regarding your concern with your recent product:
{Working on Mail}
-----Account deletion-----
Actn-call conn // mail marked
Comm-guided steps of account deletion via mail
This is with reference to your email dated DATE regarding your concern.
We tried calling you; however we were unable to connect. As per your request regarding account deletion, please follow the steps outlined below:
**For Android**
1. Go to your Profile.
2. Click on "Account Settings."
3. Select "Delete Account."
**For IOS**
1. Go to your Profile.
2. Click on "Edit."
3. Select "Delete Account."
By following these steps, you can successfully delete your Snapdeal account. If you have any further questions or concerns, please feel free to reply to this message or contact us at 9212692126. We’d be glad to assist you.
Thank you,
Team Snapdeal
------------------------------------------------------------------------------------------------------------------
{Working on Mail}
-----Query not clear----
Actn-mail marked
Comm-NEED to ask the exact issue
This is with reference to your email dated DATE regarding your concern.
We would appreciate it if you can elaborate your inquiry and provide more specific information, so that we can assist you further.
In order to quickly help you, please reply to this email with the following details:-
- Registered Email ID or Registered Mobile Number
- Order Number / Suborder Number
- Item name for any query related to product information
If you require any additional information or assistance, please feel free to contact us through the Help Center. We will be more than happy to help you.
Get your order related information in the 'My Order' section on our Snapdeal App/ Website.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Thank You,
Team Snapdeal
------------------------------------------------------------------------------------------------------------------
Dtss:
As per telephonic conversation, we regret that you are not satisfied with the product and wish to return it. So request you to kindly raise return/replacement request from your side through Snapdeal app. Once the return request will be raised our team will revert back to you. I request you to kindly wait for 24 hours as status is shipped once it will marked delivered you can raise return/replacement request from your side.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
***********************************************************************************************************************************************************************
(DTSS for Another Account)
You are inquiring about the status of your other account, but due to privacy concerns, we cannot provide details about it. Please submit a call request from your registered mobile number at 9212692126.
Thank You
Team Snapdeal
issue : Query not clear
action : call not connected // mail marked
comm : cx want details about another account so ask cx to call on 9212692126 through Registered mobile number
***********************************************************************************************************************************************************************
(Language Barrier)
Due to a language barrier, I am unable to understand your concern. Please call 9212692126 and select your preferred language.
Thank You
Team Snapdeal
***********************************************************************************************************************************************************************
(No Query)
This is with reference to your email dated DATE.
Following our phone conversation, you have no queries about Snapdeal, so we are closing your complaint from our end.
Thank you,
Team Snapdeal
As per your request on account deletion, I would like to inform you that you had placed an order and during this, you can't delete your account. So request you, if you want to delete your account wait till the date when the product will be delivered to you.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thank you,
Team Snapdeal
***********************************************************************************************************************************************************************
(Delivery related)
As per telephonic conversation, you order's status is Shipped and it will be delivered to you by (2024). Once status will be Out for delivery you will get notification in your registered mobile number via SMS and whatsapp.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
***********************************************************************************************************************************************************************
{Working on Mail}
-----Refund related-----
Actn: call conn // mail marked
Comm: as per the tel conversation; cx got the refund amount.
This is in reference to the email dated regarding concern with the refund status of your product:
As per the telephonic conversation; we strive to serve our customers in the best possible way. We have processed a refund of ₹ to your bank account on DATE. We are glad to hear that you have received your refund.
If you have any other questions or concerns, please feel free to reply to this message. You can also reach us at 9212692126; we’d be happy to assist you.
Thank you,
Team Snapdeal
***********************************************************************************************************************************************************************
***********************************************************************************************************************************************************************
(No Brand Packaging)
As per telephonic conversation, as you told that you do not have brand packaging with you. Sorry for the inconvenience caused to you but we are unable to process your return/replacement request as without brand packaging product cannot be picked up, hence we're closing your return request.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
(Account delete or not)
As per your concern you are unable to check your refund amount Rs.291.00 in Snapdeal credit. However we're also unable to check it from our side. Did you delete your Snapdeal account in the meantime? Kindly reply to this mail or you can contact us on 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
{Working on Mail}
-----cx want to retain the item-----
Actn-call conn // mail marked
Comm-as cx wanna keep the item; case- closed
This is in reference to the email dated regarding the return status of your product:
As per the telephonic conversation; you have decided to keep the product you marked for return. Therefore, we are closing your return request as per your wishes.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
(E-mail Updation)
As per our telephonic conversation, as per your concern that you want to update your e-mail ID. Sorry for the inconvenience, but we're unable to update your e-mail ID. I request, that if you want to update your e-mail so you can create a new Snapdeal account and update your details.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thank you,
Team Snapdeal
************************************************************************************************************************************************************
(Pickup address updation)
As per your concern that you want to change your pickup address but unable to change it from your end. Sorry for the inconvenience, we would like to inform you that if you are unable to change your pickup address so once you will raise return request and pickup will initiate you can coordinate with us and share your current pickup address. You can contact us on 9212692126 or you can also contact us through e-mail ([email protected]).
If you have any other query or concern feel free to reply, we'd be glad to help you.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
(Sell on Snapdeal)
Regarding your interest in becoming a partner or selling on Snapdeal, please visit the 'Sell on Snapdeal' option in the Snapdeal app.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
(COD payment mode not available)
As per telephonic conversation, as per your concern that you are unable to place order in Prepaid payment mode and COD payment mode is not available. We understand that you are not happy with this. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.
We are sorry that we will be unable to complete your request, request you to try to place an order after sometime.
Thank You,
Team Snapdeal
************************************************************************************************************************************************************
(UPI mode not available)
As per telephonic conversation, as per your concern you are unable to select the UPI payment mode when placing an order. Sorry for the inconvenience, but UPI mode is not available on some products. You can choose another payment mode while placing an order.
Thank you,
Team Snapdeal
(Product is picked up with out RPI)
This is with reference email dated DATE regarding the return status of your product ().
We tried calling you; but we were unable to connect. As per your concern which you mentioned in the mail that we received, your product has already been picked up and the refund amount is pending. Request you to kindly provide the order/suborder ID with which the product was picked up.
You can contact us on 92126-92126 or you can reply via this mail. Once we receive the required information our team will revert back to you
Thank you,
Team Snapdeal
Notes
I'm Feeling Lucky
repost for Instagram
Paste Keyboard iOS - Quick Replies
v 2.7.6
We'd love to hear from you. Please email us at [email protected]
Copyright 2025 Metromedya
ios uygulama geliştirme
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
We tried calling you regarding the order status of your product: ; but couldn't reach you.
We tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
This is with reference to the order status of your product:
This is with reference to the refund status of your product:
This is with reference to the return status of your product:
As per the telephonic conversation;
[email protected]
welcome2@2@
[email protected]
Pass@123
[email protected]
ileads@123
IASPL12640
[As Working on Case]
[Pls refer case ]
[As working & Bank details got on case ]
**********QUERY NOT CLEAR********
[DIALER ISSUE]
#Query not clear
Actn-mail N/A
comm-need to ask exact issue regarding pd
-----Query not clear-----
Actn-call NC // mail marked
Comm-NEED to ask exact issue regarding pd
We tried calling you regarding your concern with the recent product: ; however, we were unable to connect.
To assist you better, we would appreciate it if you could clarify the specific issue you are facing with the product. This will help us resolve your concern more efficiently.
Please feel free to reply to this email with any details or questions you may have. Alternatively, you can also coordinate with us at 92126 92126.
We appreciate your understanding, and we look forward to your response.
Thank You,
Team Snapdeal
-----Query not clear-----
Actn-call NC // mail N/A [NEED to capture mail ID]
Comm-NEED to ask exact issue regarding pd
#Query not clear
Actn-call conn {language barrier} // mail marked
Comm-NEED to ask exact issue regarding pd // guide cx to call on 92126 92126
#Query not clear
Actn-call conn [But as opening cx dropped the call] // mail marked
Comm-NEED to ask exact issue regarding pd
#Query not clear
Actn-call conn [But cx was unresponsive on call & hence, call ended as verbiage given] // mail marked
Comm-NEED to ask exact issue regarding pd
#Query not clear
Actn-call conn [But cx was unresponsive on call & drop the call] // mail marked
Comm-NEED to ask exact issue regarding pd
#Query not clear
Actn-call conn (Call dropped, call back done but NC) // mail marked
Comm-NEED to ask exact issue regarding pd
**********EMPTY PARCEL**********
✅
{Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-Tat shared 48 hours for refund initiation
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-tat shared 48 hours for refund initiation via mail
Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call NC // mail N/A // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-NEED to share 48 hours for refund initiation
******************************************************************************************
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, your concerns are duly noted, and our team is currently processing your refund of amount ₹, and it will be initiated within the next 48 hours. Once the refund has been initiated, please allow up to 6 days// 3-4 days for the amount to reflect in your bank account, as processing times may vary depending on your bank.
If, for any reason, the refund does not appear within this timeframe, we recommend reaching out to your bank for assistance, as they may be able to provide additional information regarding the transaction.
We appreciate your patience. Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference regarding the refund status of your product:
As per the telephonic conversation; we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum time of 48 hours for refund initiation of amount ₹. Once the refund has been initiated, the amount will be reflect into Snapdeal Credits within 24 hours. The refund will be valid for 1 year as soon as it gets reflected on your Snapdeal Credits account and can be used for your future purchases on Snapdeal.
Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, our team is currently processing your refund, and it will be initiated within the next 48 hours. This refund will appear in your credit card 💳 within 7-10 working days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
******************************************************************************************
{Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call conn / mail marked
Comm-asked UPI ID via mail // NEED to fill EOD w/ "History clear as per RA" remarks
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
***************ASKING NEFT DETAILS***********
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per telephonic conversation; your refund of ₹ is pending due to the unavailability of your UPI details.
To process your refund smoothly, please share your UPI details as follows:
UPI ID:
Please note that the refund will be issued once we receive and verify your UPI ID.
I look forward to your response.
Thank You,
Paras
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per telephonic conversation; we are unable to process your refund of ₹ as your bank account details are currently unavailable.
To facilitate refund process, please share either a cancelled cheque or a scanned copy of your passbook showing the account holder’s name, IFSC code, and account number.
Kindly note that the refund will be initiated once we receive and verify your NEFT bank details.
We look forward to your response
Thank You,
Team Snapdeal
{Profile-Good & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked
Comm-NEED to confirm UPI ID / NEFT details as got via a non-registered mail ID // need to fill EOD w/ "History clear as per RA" remarks
This is with reference to the refund status of your product:
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your UPI ID was received from a non-registered mail ID. For UPI ID verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
[Profile-Good & Selling price <400]
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // EOD filled w/ "History clear as per RA" remarks
Comm-Tat shared 6 days for refund reflection
We tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with {}. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
We tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your UPI ID and have successfully processed your refund to your bank account associated with your UPI ID. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
😞❌
{Profile-not visible & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked (empty parcel received) // case moved to CRT Investigation_SCM // status- pending
Comm-Tat shared 72 hours for update
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
{Profile-not visible & Selling price <400}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked // case move to Queue CRT investigation_SCM
Comm-Tat shared 72 hours for update via mail
We tried calling you regarding the return status of your recent product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 72 hours to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.
We look forward to your patience and cooperation in this regard.
Thank You,
Team Snapdeal
📱🖍️
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked
Comm-asked digital form via mail // tat shared 72 hrs for update as getting asked form
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked
Comm-asked digital form via mail
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail N/A
Comm-NEED to ask digital form via mail
*As digital form received*✅
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // case moved to CRT Investigation_SCM // status-pending
Comm-tat shared 72 hours for update [as digital form received]
We tried calling you regarding the return status of your recent product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we value your relationship with us and will investigate this issue as soon as possible. Please give us 72 hours to respond with a resolution.
We apologize for any inconvenience this may have caused. We appreciate your patience in this regard.
Thank You,
Team Snapdeal
📋🖋️
{Selling price >1000}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked
Comm-Undertaking form requested along w/ req images via mail // tat shared 72hrs for update as getting asked details
{Selling price b/w 400-1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked
Comm-asked digital form via mail
{Selling price >1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail marked
Comm-Undertaking form requested along w/ req images via mail
{Selling price >1000}
#COMPLETE ITEM MISSING
Actn-call NC // mail N/A
Comm-NEED to ask UT form along w/ req images via mail
*As form or images received*✅
{Selling price >1000}
#COMPLETE ITEM MISSING
Actn- call conn // mail marked // case moved to CRT Investigation_SCM // status-pending
Comm-tat shared 72 hours for update; as UT form received along with req images
We tried calling you regarding the return status of your recent product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we value your relationship with us and will investigate this issue as soon as possible. Please give us 72 hours to respond with a resolution.
We apologize for any inconvenience this may have caused. We appreciate your patience in this regard.
Thank You,
Team Snapdeal
👍🏻
#COMPLETE ITEM MISSING
{Images required as per RA remarks}
Actn-mail marked
Comm-asked images of SD packaging, invoice along with ID proof via mail
I tried calling you regarding the return status of your recent order: ; but couldn't reach you.
This is concerning the return status of your product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following images promptly:
Snapdeal Packaging
Invoice Copy
ID Proof
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
*As getting images*✅
#COMPLETE ITEM MISSING // {Required images received}
Actn-call conn // mail marked // Queue- CRT Investigation_SCM // status-Pending
Comm-tat shared 48 hours for update
{Profile-Good, Selling price <400 & hindi IC}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // Tagged rehana mam in SF below // status- Pending with SD
Comm-Tat shared 48 hours for update
*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-
@
Dear Mam,
Kindly look into this case; it's a CRT case w/ Profile-Good, Selling price <400 & Hindi IC.
So, kindly approve the refund.
Regard's
Paras
[Profile-Good, Selling price <400 & hindi IC]
#COMPLETE ITEM MISSING
Actn-call conn // mail marked
Comm-asked UPI ID/NEFT details via mail // NEED to fill EOD w/ "Approval Attached" remarks
[Profile-Good, Selling price <400 & hindi IC]
#COMPLETE ITEM MISSING
Actn-call conn // mail marked // EOD filled w/ "Approval Attached" remarks
Comm-Tat shared 6 days for refund reflection
#One or more items is missing - Shipped together
Actn-call conn // mail marked // EOD filled w/ "Approval Attached" remarks
Comm-Tat shared 6 days for refund reflection
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with []. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your UPI ID and have successfully processed your refund to your account associated with UPI ID. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
***ONE OR MORE ITEMS SHIPPED TOGETHER**
✅
[Profile-Good & selling <1000]
#One or more items is missing - Shipped together
Actn-call conn // mail marked // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-Tat shared 24 hours for refund in RFV
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference regarding the refund status of your product:
As per the telephonic conversation; We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Rest assured, the refund of ₹539 has been initiated on DATE. The refund will be credited on Snapdeal Credits within 24 hours. The refund will be valid for 1 year as soon as it gets reflected on your Snapdeal credits account and can be used for your future purchases on Snapdeal.
We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
[Profile-Good & selling <1000]
#One or more items is missing - Shipped together
Actn-call conn // mail marked // stage-CRT Investigation Done // status-Awaited refund confirmation
Comm-Tat shared 3-4 days (UPI to UPI) // 6 (COD to UPI) days for refund reflection
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your recent product:
As per telephonic the conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, your refund of amount ₹ has been successfully initiated on DATE to your account. The amount will appear to your account within 3-4 days // 6 days, depending on your bank's processing times.
If, for any reason, the refund does not appear within this timeframe, we recommend reaching out to your bank for assistance, as they may be able to provide additional information regarding the transaction.
Thank you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
❌
[Profile-not visible & selling <1000]
#One or more items is missing - Shipped together
Actn-call conn // mail marked // Queue- CRT investigation_SCM // status- pending
Comm-Tat shared 48 hours for update
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
[Profile-GOOD & Selling Price <1K]
#One or more items is missing - Shipped together
ACTN-call conn // mail marked
COMM-asked UPI ID / Bank acc details via mail // NEED to fill EOD w/ "History clear as per RA"
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per telephonic conversation; we are unable to process your refund of ₹ as your bank account details are currently unavailable.
To facilitate refund process, please share either a cancelled cheque or a scanned copy of your passbook showing the account holder’s name, IFSC code, and account number.
Kindly note that the refund will be initiated once we receive and verify your NEFT bank details.
We look forward to your response
Thank You,
Team Snapdeal
[Profile-GOOD & Selling Price <1K]
#One or more items is missing - Shipped together
ACTN-call conn // mail marked // EOD filled w/ "History clear as per RA" remarks
COMM-Tat shared 6 days for refund reflection
[Profile-GOOD & Selling Price <1K]
#One or more items is missing - Shipped together
ACTN-call NC // mail marked
COMM-NEED to confirm UPI ID // Bank acc details, as got via a non-registered mail ID // also NEED to fill EOD w/ "History clear as per RA" remarks
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your bank details were received from a non-registered mail ID. For bank details verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your UPI ID was received from a non-registered mail ID. For UPI ID verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
#One or more items is missing - Shipped together
{Images required as per RA remarks}
Actn-mail marked
Comm-asked images of SD packaging & invoice via mail
[Profile-Good & Selling Price <1K]
#One or more items is missing - Shipped together
Actn- call conn // mail marked
Comm- Tat shared 24 hours for update regarding replacement pd.
-----COMPLETE ITEM MISSING-----
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 48 hours for update
Dear Mam,
Kindly look into this case; it's a old & CRT case. Please approve the refund amount.
Suborder ID:
Case ID:
Regard's
Paras
******************************************************************************************
#As per cx's remarks; cx facing size issue, too small
Actn-call NC // disposition NC
Comm-NEED to confirm cx got same size
& wore the pd or not
# (Non-returnable pd)
Actn-call NC // disposition NC
Comm-NEED to confirm cx opened & used the pd or not
#As per below remarks;
Actn-call NC // mail N/A
Comm-NEED to ask pd's images via mail
#cx got same pd, but fitting large / small
Actn-call conn // IC updated // moved case to NQA false Investigation_SCM
Comm-Tat shared 24 hrs for update on call
CX mail ID- N/A; cx unable to provide mail id.
#
actn-call conn // moved case to NQA false Investigation_SCM
comm-tat shared 24hrs for update on call // Tat shared 48 hrs for PD's pickup // pickup team name shared on call
# cx got same product; but
ACTN-call conn // IC updated // stage- RPI Required (Incomplete Details) // status- Pending // Queue- NQA false Investigation_SCM
COMM-TAT shared 24 hrs for update
*CX mail ID- N/A; cx unable to provide mail id.
# cx got same product; but
ACTN-call NC // mail marked // IC updated // stage- RPI Required (Incomplete Details) // status- Pending // Queue- NQA false Investigation_SCM
COMM-TAT shared 24 hours for update via mail
WPD Cases:
[Profile-Good]
#cx got different pd-
ACTN-call conn // mail marked // IC updated // Stage: WPD history good- Images not required // Queue- NQA false Investigation_SCM
COMM-PD's images req via mail // Tat shared 24 hrs for update
[Profile-Bad]
#cx got different pd-
ACTN-call conn // mail marked // IC updated // Queue- NQA false Investigation_SCM
COMM-PD's images req via mail // Tat shared 24 hrs for update
#cx got different pd-
ACTN-call conn // mail N/A // IC updated // Queue- NQA false Investigation_SCM
COMM-Tat shared 24 hrs for update
*as cx unable to provide mail id; so asked him to share images at [email protected] w/ suborder id
# parts & accessories missing // freebie/partial
Actn: call conn // mail marked // IC updated
Comm: PD's images req via mail // Tat shared 24 hrs for update
#
Actn-call NC // mail N/A // stage- RPI Required (Incomplete Details) // status- Pending // Queue- NQA false Investigation_SCM
Comm-NEED to share 24 hrs for update
Actn-call NC // mail N/A // case moved to NQA false Investigation_SCM
Comm-NEED to share 24 hrs for update
ACTN-call connected // mail marked
COMM-asked 2-3 clear images of the product [in JPG or PDF format] via mail // Tat shared 24 hours for update
ACTN-call NC // mail marked // case moved to NQA false Investigation_SCM
COMM-Tat shared 24 hours for update via mail
(already escalated)
This is with reference to the return status of your product:
I tried calling you regarding the return status of your product: ; but couldn't reach you.
I am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24 hours.
Appreciate your patience and co-operation in this regard.
Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank you,
Paras
*NON-CALLING EXCEPTION
#
ACTN-mail marked // case moved to NQA false Investigation_SCM
COMM-Tat shared 24 hours for update via mail
*NON-CALLING EXCEPTION
#
ACTN-mail marked // IC updated // stage- RPI Required (Incomplete Details) // status- Pending
COMM-TAT shared 24 hours for update via mail
#cx got different size- // pd is unused [non-returnable pd]
ACTN-call conn // mail marked
COMM-asked 2-3 clear images of the product w/ size tag via mail // TAT shared 24 hours for update
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
2-3 clear images of the product w/ size tag
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
___________________________________________
{PD's Status-UD Marked}
#
Actn-call conn // mail marked
Comm-asked images of PD, SD packaging, invoice via mail
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
Product Image
Snapdeal Packaging
Invoice Copy
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank You,
Paras
{PD's Status-UD Marked}
#
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 24-48 hours for update; as req details recieved on the same case.
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
{PD's Status-UD Marked}
---Selling price <400---
#
Actn-call conn // stage-rpi required (incomplete details) // status-pending
Comm-tat shared 24-48 for update; as req details received on the same case.
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
{PD's Status-OFD}
#
Actn-call conn // mail marked //pending w/ snapdeal
Comm-Tat shared 24 hours for delivered marked
I tried calling you regarding the order status of your product: ; but couldn't reach you.
This is with reference to the order status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24 hours for delivered marked.
Appreciate your patience and co-operation in this regard.
Thank you,
Paras
{PD's Status-OFD}
#COMPLETE ITEM MISSING
Actn-call conn // mail marked
Comm-Tat shared 24 hours for delivered marked
{PD's Status-OFD}
#One or more items is missing - Shipped together
Actn-call conn // mail marked
Comm-Tat shared 24 hours for delivered marked
_________________________________________________________________________
#cx want to retain the PD
Actn-call conn // status-closed
Comm-as cx want to keep item, hence status closed
#cx want to retain the PD
Actn-call conn // status-Pending with SD // stage-NPR - Pickup Not Required // RL filled
Comm-cx want to keep item
#cx told he didn't make any purchase from Snapdeal
ACTN-call connected
COMM-as cx per cx's consent, case-closed
**********FMCG**********
#got old item
Actn-call conn // mail marked
Comm-PD's images requested via mail // tat shared 24 hrs for update
#As per cx's remarks;
Actn-call NC // mail marked // NEED to update IC post images validation
Comm-PD's images requested via mail
*NON-CALLING EXCEPTION
#As per cx's remarks;
Actn-mail marked // NEED to update IC post images validation
Comm-PD's images requested via mail
{Profile-Good & Selling price <400}
#cx got old item
Actn-call conn // stage-rpi required (incomplete details) // moved case to NQA false investigation_CE // status-pending
Comm-tat shared 24 hours for update
{Profile-Good & Selling price <400}
#cx got old item
Actn-call NC // mail marked // stage-rpi required (incomplete details) // moved case to NQA false investigation_CE // status-pending
Comm-tat shared 24 hours for update via mail
I tried calling you regarding the return status of your product: ; but couldn't reach you.
I am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
----PDWP CASE (COD)----
Actn-call conn // mail marked (COD order delivered)
Comm-ask cx to place a fresh order
----PDWP CASE (COD)----
Actn-call NC // mail marked
Comm-NEED to ask cx to check w/ his known ones
----PDWP CASE (COD + RFV)---- {Profile-Good}
Actn-call conn // mail marked // status: pending // Queue: Delivered to wrong place - COD
Comm-Tat shared 48 hrs for refund
----PDWP CASE (COD + RFV)---- {Profile-Good}
Actn-call NC // mail N/A // status: pending // Queue: Delivered to wrong place - COD
Comm-NEED to share 48 hrs for refund
----PDWP CASE (COD + RFV)----
{Profile-not visible}
Actn-call conn // mail marked // status- pending // stage- Customer dispute accepted // Queue: Delivered to wrong place - COD
Comm-Tat shared 24hrs for update
----PDWP CASE (COD + RFV)----
{Profile-not visible}
Actn-call NC // mail N/A // status- pending // stage- Customer dispute accepted // Queue: Delivered to wrong place - COD
Comm-NEED to share 24hrs for update
----PDWP CASE- CE (PREPAID)----
Actn-call conn // mail marked // status-Pending with SD // queue- Delivered to wrong place
Comm-tat shared 7 days for update
I tried calling you regarding the order status of your product: ; but couldn't reach you.
This is with reference to the order status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 7 days.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
-----PDWP CASE [PREPAID]-----
ACTN-mail marked
Comm-as per below remarks, informed that pd was already Delivered to customer
-----PDWP CASE [PREPAID]-----
ACTN-mail N/A // call NC
Comm-as per below remarks; NEED to inform that pd was already Delivered to customer
-----PDWP CASE-----
Actn-call conn // case- closed
Comm-as per the telephonic conversation; cx already received the delivery of the pd.
-----PDWP CASE [PREPAID]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-Tat shared 24 hours for refund in Refund voucher
-----PDWP CASE [PREPAID]-----
ACTN-call NC // mail N/A // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-NEED to share 24 hrs for refund in Refund voucher
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference regarding the refund status of your product:
As per the telephonic conversation; we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Rest assured, the refund of ₹ has been initiated on DATE. The refund will be credited on Snapdeal Credits within 24 hours. The refund will be valid for 1 year as soon as it gets reflected on your Snapdeal credits account and can be used for your future purchases on Snapdeal.
We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
-----PDWP CASE [PREPAID]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-Tat shared 3-4 days for refund reflection
-----PDWP CASE [PREPAID]-----
ACTN-call NC // mail N/A // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-NEED to share 3-4 days for refund reflection
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your account associated with UPI. This refund will appear in your account within 3-4 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
----PDWP CASE- CE (PREPAID)----
Actn-call NC // mail marked
Comm-NEED to confirm w/ cx that he received the item or not // if not, NEED to fill EOD "Prepaid Full Refund"
(Non-connected mail)
We tried calling you regarding your concern with your recent order: ; but couldn't reach you.
In case you want to call please share your alternate number on which number you want to call, we'll attempt calling you.
If you require any further assistance, we'd be glad to help you, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
#PDWP [out of TAT]
Actn-call conn // mail marked ( COD order delivered)
Comm-CATP Denial shared
________________________________________________
***DENIAL CASES***
----Return Related----
{RPI Denied as per RA remarks}
Actn-mail marked
Comm-Denial shared for return via mail
----Return Related----
{RPI Denied as per RA remarks}
Actn-mail marked // call conn
Comm-Denial shared for return
----Return Related----
{RPI Denied as per RA remarks}
Actn-mail N/A // call NC
Comm-NEED to share denial for return
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we understand that you are not happy with your recent purchase with us and you wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.
We are sorry that we will be unable to complete your return request.
Thank You,
Team Snapdeal
-----DENY REFUND as per RA remarks-----
Actn-mail marked
Comm-Denial shared for refund via mail
-----DENY REFUND as per RA remarks-----
Actn-mail marked // call conn
Comm-Denial shared for refund
-----DENY REFUND as per RA remarks-----
Actn-mail N/A // call NC
Comm-NEED to share denial for refund
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
We understand that you are not happy with your recent purchase with us. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.
We are sorry that we will be unable to complete your refund request.
Thank You,
Team Snapdeal
*CATP (GOT SAME ITEM AS PDP)
#cx got same pd as PDP {Non-returnable item}
Actn-call connected // mail marked (RATP_non returnable service_no 1 agent)
Comm-CATP Denial shared to cx as per concern
#cx got same size pd, but fitting large it small
Actn-call connected // mail marked
Comm-CATP Denial shared for return as cx wore the pd
# cx want to return the pd [ONLY REPLACEMENT PD]
ACTN-call conn // mail marked
COMM-CATP Denial shared as only replacement policy applicable.
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we are unable to service your return request of your product. This item is not eligible for return as per our policy & we won't be able to proceed with your return request.
To know if return is applicable on an item, all you need is to go to its page and refer to the 'Item Details' section or read our Easy Returns Policy.
We regret any inconvenience this may cause.
Thank You,
Team Snapdeal
*REFER TO SERVICE CENTRE*
#connetivity issue // sound issue
Actn-call connected // mail marked ( customer refered to service centre)
Comm-refer cx to service centre as pd within brand warranty
Name:
Contact no:
Mail ID:
Name: Hitage
Contact no: 011-41088831 / 7303141406 / 7867831313
Mail ID: [email protected]
Name: Tecsox
Contact no: 8882115136
Mail ID: [email protected]
Name: Life Like
Contact no: 8199075100
Mail ID: [email protected]
************************************************
#NO Query w/ pd
Actn-call conn
Comm-cx doesn't have any issue w/ pd; hence, case-closed
----REFUND RELATED----
Actn-call connected
Comm-as per the telephonic conversation; cx already got the refunded amount.
----SD credits reversal case----
actn-call NC // mail marked
comm-NEED to confirm bank details as got from a non-registered mail ID // also need to fill EOD w/ "SD credits reversal case" remarks
*NEED to fill Partial EOD w/ "SD credits reversal case" remarks
This is with reference to the refund status of your product:
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your bank details were received from a non-registered mail ID. For bank details verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
************************************************
----RFV Reversal Case----
Actn-call connected
Comm-informed cx that refunded RFV amount is already used.
----RFV Reversal Case----
Actn-call NC // mail marked
Comm-informed cx that refunded RFV amount is already used.
This is with reference to the refund status of your product:
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is in respect to your refund for this suborder (). We are unable to transfer your amount to the bank as you have already used the refunded amount of ₹ for this suborder () from Snapdeal Credits.
We apologize for the inconvenience caused. If you have any other query or concern, feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
----SD credits reversal case----
Actn-call conn // EOD filled // mail marked
Comm-Tat shared 8 working days for refund reflection
We tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with . This refund will appear in your account within 8 working days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
----SD credits reversal case----
Actn-EOD already filled // mail marked // call conn
Comm-Tat shared 8 working days for refund reflection
I tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; i am glad to inform you that your refund of ₹ has been processed successfully on DATE to your account. The refund should reflect in your account within 8 working days.
Please refer to your upcoming bank statement to verify the refunded amount. In case you do not receive the refund within 8 working days, please contact your bank's customer care to check the status of the refund.
We look forward to seeing you again soon.
Thank You,
Paras
----RFV Reversal Case----
Actn-call conn // mail marked
Comm-asked NEFT details via mail
We tried calling you regarding your refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per our telephonic conversation; Regarding your refund, we understand your preference to receive it via NEFT instead of Snapdeal refund vouchers.
To process your refund smoothly of ₹, please share your bank details in the following format to facilitate the refund:
Account Holder Name:
Account Number:
IFSC Code:
Once, we receive your details, we will initiate the refund in NEFT. Once initiated, It may take up to 8 working days for credit.
·Please do not use the refund voucher balance during this time.
·Partial refund voucher balance is non-transferable to the bank account.
If you need any further assistance, feel free to contact us.
Thank you for choosing Snapdeal!
Regards,
Team Snapdeal
--------RFV REVERSAL CASE--------
ACTN: call conn // mail marked
Comm: asked new NEFT details; as previously EOD rejected // NEED to fill EOD w/ "SD credit reversal case (cancellation already done)" remarks
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; this is with regard to the NEFT refund against suborder (). We have discovered that the refund of the amount ₹ failed due to incorrect NEFT details provided. Kindly share the correct bank NEFT details in the format below:
Account Number:
Account Holder's Name:
IFSC Code:
Once we receive and verify the correct bank NEFT details, we will proceed with the refund process accordingly. Kindly provide the requested information within 24 hours to ensure a smooth refund transaction.
If you have any further questions or concerns, please feel free to reach out. Thank you for your cooperation.
Thank You,
Team Snapdeal
************************************************
----REFUND RELATED----
Actn-call connected
Comm-informed that refund amount already credited into Snapdeal Credits.
----REFUND RELATED----
Actn-call NC // mail N/A
Comm-NEED to inform cx that refund amount already credited into Snapdeal Credits.
----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed that refund amount already credited into Snapdeal Credits.
This is with reference to the refund status of your product:
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We always want to serve our customers in the best possible manner. Hence the refund of ₹ has been sent on Snapdeal Credits. The refund will be valid for 1 year from DATE and can be used for your future purchases on Snapdeal.
If you have any other query or concern, feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
-----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed cx that refunded RFV amount already used.
This is with reference to the refund status of your product:
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
We always want to serve our customers in the best possible manner. Hence a refund amount for ₹ has been sent to you in Snapdeal credits on Snapdeal App and you have used the refunded amount on suborder [] from Snapdeal credits.
If you have any other query or concern feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
___RFV Reversal Case___
ACTN-call conn
COMM-Denial shared for reversal; as PUC not marked yet.
___RFV Reversal Case___
ACTN-call NC // mail marked
COMM-NEED to share Denial for reversal, as PUC not marked yet.
***********************************************
----REFUND RELATED----
Actn-call conn // mail marked ( cust) // status-Awaiting refund confirmation
Comm-Tat shared remaining 3-4 days for reflection
----REFUND RELATED----
Actn-call NC // mail N/A
Comm-NEED to share remaining 3-4 days for refund reflection
[AS WORKING ON CASE]
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; i am glad to inform you that your refund of ₹ has been processed successfully on DATE to your account. The refund should reflect in your account within 3-4 days.
Please refer to your upcoming bank/card statement to verify the refunded amount. In case you do not receive the refund within 3-4 days, please contact your bank's customer care to check the status of the refund.
We look forward to seeing you again soon.
Thank You,
Paras
-----REFUND RELATED [CCA Marked]-----
Actn-call conn // mail marked // status- awaiting refund confirmation
Comm-TAT shared 24 hrs for update
Need to share 24 hrs for update
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24 hrs.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
-----REFUND RELATED [CCA Marked]-----
Actn-call connected // mail marked
Comm-TAT shared end of the day for update
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait till end of the day.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
-----REFUND RELATED [CCA Marked]-----
ACTN-call conn // mail marked
COMM-asked bank account details via mail // NEED to fill EOD w/ ''CCA MARKED" remarks
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per telephonic conversation; we are unable to process your refund of ₹ as your bank account details are currently unavailable.
To facilitate the refund process, please share either a cancelled cheque or a scanned copy of your passbook showing the account holder’s name, IFSC code, and account number.
Kindly note that the refund will be initiated once we receive and verify your NEFT bank details.
We look forward to your response
Thank You,
Team Snapdeal
------REFUND RELATED {CCA Marked}------
Actn-call NC // mail marked
Comm-NEED to confirm UPI ID was received from a non-registered mail ID // also need to fill EOD w/ ''CCA MARKED" remarks
We tried calling you regarding the refund of your product: ; but couldn't reach you.
We would like to inform you that we are unable to process your refund as your UPI ID was received from a non-registered mail ID. For UPI ID verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply; we'd be glad to help you.
Thank You,
Team Snapdeal
------REFUND RELATED {CCA Marked}------
Actn-call conn // mail marked // EOD filled
Comm-Tat shared 6 days for refund reflection
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with []. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we have received your UPI ID and have successfully processed your refund to your account associated with UPI ID. This refund will appear in your account within 6 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
------REFUND RELATED {CCA Marked}------
Actn-mail marked // EOD already filled // call conn
Comm-Tat shared 6 days for refund reflection
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; i am glad to inform you that your refund of ₹ has been processed successfully on DATE to your account. The refund should reflect in your account within 6 days.
Please refer to your upcoming bank/card statement to verify the refunded amount. In case you do not receive the refund within 6 days, please contact your bank's customer care to check the status of the refund.
We look forward to seeing you again soon.
Thank You,
Paras
-----REFUND RELATED [CCA Marked]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "CCA Marked" remarks
COMM-Tat shared 3-4 days for refund reflection
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your account associated with UPI. This refund will appear in your account within 3-4 days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
We tried calling you regarding your refund of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:
As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your credit/debit card. This refund will appear in your credit/debit card 💳 within 7-10 working days.
Transaction amount: ₹
Refund Date:
Thank You,
Team Snapdeal
-----REFUND RELATED-----
Actn-call conn // mail marked (delayed prepaid)
Comm-UTR no. sent // also ask to check acc statement once & coordinate w/ bank
-----REFUND RELATED-----
Actn-call NC // mail marked
Comm-UTR no. sent // also need to ask to check acc statement once & coordinate w/ bank
-----REFUND RELATED-----
Actn-call NC // mail N/A // RRN sms sent
Comm-UTR no. sent via sms // also need to ask to check acc statement once & coordinate w/ bank
We tried calling you regarding your refund status of the recent product: ; however, we were unable to connect.
This is with the reference regarding the refund status of your recent product:
As per the telephonic conversation; Refund of your item has already been processed in your account on refunddate and here is the reference no. [] for the same.
In case the amount is still not credited, we recommend reaching out to your bank for assistance, as they may be able to provide additional information regarding the transaction.
Thank You,
Team Snapdeal
----REFUND RELATED----
Actn-call conn // mail shared
Comm- asked bank statement in PDF format from CCA till date via mail
I tried calling you regarding the refund status of your recent product: ; but couldn't reach you.
This is with reference regarding the refund status of your recent product:
As per the telephonic conversation; I am sorry to note that you have still not received your refund which was processed on DATE from our end against UTR/ARN []. In order to investigate the matter further, I request you to kindly share a copy of your bank account/card statement in PDF format from [] till today.
I will look into the status of your refund as soon as I receive your account statement and assure you of a quick resolution.
I look forward to hearing from you soon.
Thank You,
Paras
----REFUND RELATED (PREPAID)----
Actn-call conn // mail marked
Comm-asked bank statement in PDF format from purchasedate till date via mail
NEED to ask bank statement in PDF format from purchase date till date via mail
*As getting bank statement & validated*
-----REFUND RELATED-----
Actn-call conn // mail shared // status-Pending with SD // stage-Escalated to PG Team // disposition-Bank Statement received but Refund not received - Refund
Comm-tat shared 48hrs for update
[Bank statement:-]
________________________________________________
-----REFUND RELATED----- [Tat Breached]
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 48 hours for update; as UTR no. not generated yet.
-----REFUND RELATED----- [Tat Breached]
Actn-call NC // mail N/A // status-Pending with SD
Comm-NEED to share 48 hrs for update; as UTR no. not generated yet.
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
*If refund visible in bank statement*
----REFUND RELATED----
Actn-call conn
Comm-informed cx that amount already showing on Date
[Bank statement:-]
----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed cx that refund amount already showing on Date
[Bank statement:-]
(In case UTR present)
We tried calling you regarding the refund of your product: but couldn't reach you.
We would like to inform you that the refund of your item has already been processed in your account on DATE with the reference number [].
As per your bank statement, the amount of ₹ is already credited in your account on DATE. You can check with the date and the aforementioned reference number.
If you have any other query or concern, feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
(In case UTR not present)
We tried calling you regarding the refund of your product: but couldn't reach you.
We would like to inform you that the refund of your item has already been processed in your account on DATE.
As per your bank statement; the amount of ₹ is already credited in your account on DATE. You can check with the date.
If you have any other query or concern, feel free to reply. We'd be glad to help you.
Thank You,
Team Snapdeal
*PUC Marked but CCA not* (even after 24hrs of puc)
@
Dear Mam,
Kindly look into this case; as PUC already marked on DATE, but CCA not marked yet. So, kindly approve the refund.
Regard's
Paras
-----REFUND RELATED-----
[PUC marked but CCA not]
Actn-call connected // mail marked // status-Pending with SD
Comm-Tat shared 48hrs for update
Dear Mam,
Kindly approve the refund of amount ₹ with CLD with 0.
Regard's
Paras
-----REFUND RELATED-----
ACTN-call connected // mail marked
COMM-Tat shared 48 hrs for update
-----REFUND RELATED-----
ACTN-call conn // mail marked
COMM-asked NEFT details via mail // NEED to fill EOD w/ "CLD with 0 (Approval attached)" remarks
-----REFUND RELATED-----
ACTN-call conn // mail marked // EOD filled w/ "CLD with 0 (Approval attached)" remarks
COMM-Tat shared 6 days for refund reflection
@
Dear Mam,
Kindly approve the pending partial amount of ₹ [out of total amount ₹]
Regard's
Paras
-----REFUND RELATED----- [pending partial amount of ₹ ]
ACTN-call conn // mail marked
COMM-Tat shared 48 hrs for update
-----REFUND RELATED----- [pending partial amount of ₹ ]
Actn-call conn // mail marked // Partial NEFT EOD filled w/ "Approval Attached" remarks
Comm- Tat shared 6 days for refund reflection
----REFUND RELATED---- (CIP Marked)
Actn-call conn // mail marked (CIP stuck refund delayed) // awaiting refund confirmation
Comm-Tat shared 48 hrs for refund initiation
*CIP* (PREPAID) Tat breached*
----REFUND RELATED---- (CIP Marked)
Actn-call conn // mail marked (CIP stuck refund delayed) // awaiting refund confirmation// stage- ESC to tech team
Comm-Tat shared 8 days for refund initiation
CIP in delivered secenario- from CCA DATE
CIP in cancelled scenario - from CLD in dispatch history
*NEFT WENT ON HOLD (COD)* within TAT
----REFUND RELATED---- ( NEFT went on hold)
Actn-call conn // mail marked // status- closed
Comm-Tat shared 5 days for update
*NEFT WENT ON HOLD (COD)* TAT breached
----REFUND RELATED---- ( NEFT went on hold) // TAT Breached
Actn-call conn // mail marked // status- Pending with SD // stage- Escalated to PG Team // disposition-On hold -Refund
Comm-Tat shared 48hrs for update
-----REFUND RELATED [RTOed PD]-----
ACTN-call conn // EOD filled w/ "RTI Marked" remarks // mail marked
COMM-Tat shared 6 days for reflection
-----REFUND RELATED [CLD PD]-----
ACTN-call conn // EOD filled w/ ''CLD Marked" remarks // mail marked
COMM-Tat shared 6 days for reflection
------COURIER BOY EXTRA CHARGE------
#(AMOUNT paid via UPI)
Actn-call conn // mail marked
Comm-asked Screenshot of the payment done via mail
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the concern, please provide the following details promptly:
Full screenshot of the payment done [where the transaction ID is clearly visible]
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
#(Amount paid via cash)
Actn-call connected
Comm-ask to coordinate w/ delivery executive // if cx have any receipt or any other proof of payment guide him to reach out us later.
# cx paid ₹ to courier agent twice via UPI
Actn-call conn // mail marked //status-Pending with SD
Comm- Tat shared 24-48 hours for update
[SS of payment:-]
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
# cx paid ₹ to courier agent twice via UPI
Actn-call conn // mail marked // Partial Refund-NEFT EOD filled w/ "Approval Attached" remarks
Comm-Tat shared 6 days for reflection
**PRICE PROTECTION****
#Difference b/w the amount paid & MRP // cx paid ₹500 as MRP ₹400 mentioned on pd
Actn-call connected // mail marked
Comm-ask cx to share pd image {Product Images in PDF or JPG format from where MRP is mentioned}
#cx paid ₹500 as MRP ₹400 mentioned on pd
Actn-call connected // mail marked (already escalated) // status-Pending with SD
Comm-tat shared 48 hrs for update
#cx paid ₹500 as MRP ₹400 mentioned on pd // need to fill EOD in Partial NEFT with remark approval attach
Actn-call connected // mail marked
Comm-asked NEFT details via mail
_____PRICE PROTECTION_____
Actn-call conn // mail marked // Partial NEFT EOD filled w/ "Approval Attached" remarks
Comm- Tat shared 6 days for refund reflection
[As Working on Case]
[Pls refer case ]
------VENDOR-SELF RELATED------
ACTN-call conn. // Mail marked.
COMM-Tat shared 24-48 hours for update; as cx didn't receive his pd yet.
*cx mail id:-
------VENDOR-SELF RELATED------
ACTN-call conn
COMM-asked cx to check his junk/spam section of his req mail id // guided to coordinate w/ service centre
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
--------INVOICE RELATED--------
ACTN: call conn // mail sent
COMM: invoice sent via mail
--------INVOICE RELATED--------
ACTN: call conn
COMM: Denial shared for invoice; as pd hasn't delivered marked yet.
--------INVOICE RELATED--------
ACTN: call conn
COMM: Denial shared for invoice ; as invoice isn't avail at invoice panel.
----Pending For Verification (Within TAT)-----
Actn-call conn // mail marked (verification of COD pending order)
Comm-Tat shared 24 hours for call
{AS WORKING ON CASE}
-----Within SLA Before Dispatch-----
Actn-call conn // mail marked ( shipping query)
Comm-Info shared regarding order details
{AS WORKING ON CASE}
-----Within SLA After Dispatch-----
Actn-call conn // mail marked (shipping current location) // AWB no. shared
Comm-Info shared regarding order details
[As Working on Case]
------Specific Delivery Request-----
Actn-call conn // mail marked (urgent delivery within SLA)
Comm-Shared actual dispatch date and shared promised delivered date last one //Shared Order live location and courier partner name shared
{AS WORKING ON CASE}
-----Item Stuck at one location-----
Actn-call conn // mail marked (product stuck courier apology)
Comm-Tat shared 24-48 hours for update
-----Outside SLA Before Dispatch (Delay in Dispatch)-----
Actn-call conn // mail marked (shipping escalation)
Comm-Tat shared ASAP for dispatch
{AS WORKING ON CASE }
We tried calling you regarding the order status of your product: ; but couldn't reach you.
This with reference regarding the order status of your recent product:
As per our telephonic conversation; Sorry! Your item will be dispatched with a delay. We understand the importance of timely delivery and our teams have prioritized the delivery of your item at the earliest.
Once it's dispatched, we will send you an email and SMS with tracking details. It will reach you on or before 31,Dec 2025. We apologize for the inconvenience caused.
Please feel free to reply to this email if you have any other queries. Alternatively, you can coordinate with us at 9212692126
Thank You,
Team Snapdeal
-----Outside SLA (Delay in Delivery)-----
Actn-call conn // mail marked (shipping escalation)
Comm-Tat shared ASAP for delivery
{AS WORKING ON CASE }
We tried calling you regarding the order status of your product: ; but couldn't reach you.
This with reference regarding the order status of your recent product:
As per our telephonic conversation; Sorry! Your item will be delivered with a delay. We understand the importance of timely delivery and our team has prioritized the delivery of your item at the earliest.
Once it's out for delivery, we will send you an email and SMS with delivery partner details. It will reach you as soon as possible. We apologize for the inconvenience caused.
Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank You,
Team Snapdeal
-----First Time OFD-----
Actn-call conn // mail marked // AWB SMS sent
comm-ask cx to wait till 9 PM // Courier partner name shared
{AS WORKING ON CASE }
We tried calling you regarding the order status of your product: ; but couldn't reach you.
This is with reference to the order status of your product:
As per the telephonic conversation; We’re excited to inform you that your order is on the way and will reach you before 9 PM today.
Here are the delivery partner details for your reference:
Delivery Partner Name: EMART
Delivery Executive Name: RAMESH
Delivery Executive Contact Number: 8054954104
To track the live status of your order, please click on the link below: https://m.snapdeal.com/myorders
We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Warm regards,
Team Snapdeal
-----UD MARKED-----
Actn-call conn // mail marked (ud_rest_new) // FNDR filled
Comm-Tat shared 24 hours for re-attempt for delivery // courier partner name shared on call
-----UD MARKED-----
Actn-call NC // mail N/A // FNDR filled // L2 updated
Comm-NEED to share 24 hrs for re-attempt for delivery
This is with reference to the order status of your product:
I tried calling you regarding the order status of your product: ; but couldn't reach you.
I am sorry that our courier partner was unable to deliver your order due to unavoidable issues, and I sincerely apologize for the disappointment caused to you.
Please do not worry; I have checked and found that the package is at your local courier hub. I have escalated this to our courier partner and asked them to deliver your package on an urgent basis. They would re-attempt the delivery to you within a maximum of 24 hours
I have also shared the instruction with the courier agent to call you before delivering the product so that there is no further delay.
Below are the dispatch details to help you track your order:
Courier Name: Delhivery
Tracking Number: 7269490062940
Courier Website: https://www.delhivery.com/track/package/7269490062940
I am always committed to serving you in every possible way, but some exceptions are beyond our control. If there is anything further that you would require me to do, I would be more than glad to assist.
Once again, I thank you for allowing me to address your concerns. I truly value you as our customer and look forward to seeing you again.
Thank You,
Paras
-----ODA-----
#cx want to know about pd's delivery {ODA Marked}
Actn-call connected // mail marked // marked case origin critical escalation
Comm-Tat shared 24-48 hrs update // courier partner name shared on call
-----OFD After UD-----
Actn-call conn // mail marked // AWB no. shared
Comm-ask cx to wait till 9 PM // courier partner name shared // Courier boy number shared through SMS
{AS WORKING ON CASE }
# RTOed Complaint
Actn-call connected // mail marked (RTO_COD)
Comm-shared UD reason// req cx to place a fresh order
{AS WORKING ON CASE }
-----Cancellation-----
#cx wants to cancel the order // Reason- {Non-shipped case}
Actn-call connected // mail marked (prepaid order cancellation requested)
Comm-infomed cx that order cancelled
#cx want to cancel the order // Reason- {Shipped case}
Actn-call connected // mail marked {post shipment cancellation requested STD}
Comm-guided cx for door-step refusal
{AS WORKING ON CASE }
-----Why was my order cancelled-----
#cx wants to know why order cancelled
Actn-call connected // mail marked (order cancelled issue wrong price upload non-serviceable)
Comm-shared the cancellation reason // ask cx to place a new order
{AS WORKING ON CASE }
-----ADDRESS CHANGE----- {Before PRNT}
Actn-call conn // mail marked (address change)
Comm-infomed cx that address got changed
#cx want to change his delivery address {After PRNT}
Actn-call conn // mail marked
Comm-informed cx that we unable to change address // req to place a fresh order or coordinate w courier executive
-----Failed Transactions-----
-----Payment deducted, order not confirmed----- {Within TAT}
Actn-call conn // mail marked (payment deducted order not confirmed)
Comm-Tat shared 72 hrs for auto-reverse
-----Payment deducted, order not confirmed----- [TAT Breached]
Actn-call conn // mail marked
Comm-asked bank statement in PDF format from paymentdate till date
I tried calling you regarding the refund status of your recent product: ; but couldn't reach you.
This is with reference regarding the refund status of your recent product:
As per the telephonic conversation; I am sorry to note that you have still not received your refund. In order to investigate the matter further, I request you to kindly share a copy of your bank account/card statement in PDF format from [] till today.
I will look into the status of your refund as soon as I receive your account statement and assure you of a quick resolution.
I look forward to hearing from you soon.
Thank You,
Paras
-----PAYMENT DEDUCTED BUT ORDER NOT CONFIRMED----- [TAT Breached]
Actn-call conn // mail marked // status-Pending with SD // stage-Escalated to PG Team // disposition-Failed Transaction-Refunds
Comm-Tat shared 48 hrs for update
[Bank statement:-]
-----Manual Case-----
Issue: cx wants to return the product(manual case)
Actn-call conn // mail marked
Comm-Tat shared 48 hrs for update regarding pd's pickup
-----Pick up Reschedule-----
Actn-call conn // mail marked
Comm-Tat shared 2-3 days for pd's pickup // courier boy named shared // req cx to keep pd in brand packaging
-----Pick up Reschedule-----
Actn-call NC // mail marked // if call NC stage attempted
Comm-Tat shared 2-3 days for pickup
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we understand that you are not satisfied with your recent purchase and regret that you need to return your order. There has been a delay in picking up the product. However, We have rescheduled the return request, and our courier partner EKART will pick up the product within 2-3 days.
We would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.
If you require any further assistance, please reply to this email and we would be glad help you.
Thank You,
Team Snapdeal
-----3 times pickup failed {Rajasthan case)----
Action-call conn // mail marked (Raj UT form)
Comm-asked UT form & Adhaar ID via mail // tat shared 72hrs for update as getting details
-----Rajasthan Final Closure-----
ACTN-call conn // mail marked
COMM-Denial shared for pickup; as 3 times pickup failed after getting UT form & Adhaar ID
-----Out for pick up-----
Actn-call conn // mail marked // pickup boy sent no. shared
Comm-ask cx to wait till 6 pm // courier team name shared // req cx to keep pd in brand packaging
-----Out for pick up-----
Actn-call NC // mail marked
Comm-ask cx to wait till 6pm via mail
*Pickup boy's details not present
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; We understand that you would like to return your order. Our pick up partner will be connecting with you for pickup of your product & will try to complete the same by 6 pm.
Here are the pick up partner details for your reference:
Courier Partner Name: EKART
Courier Boy Name: RAMESH
Courier Contact Number: 8054954104
We would like to confirm that once your product will be picked up, the refund/replacement will be initiated within 24 hours and you will receive a notification about it.
You can track the return order status by clicking on below link:https://m.snapdeal.com/myorders
We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank you,
Team Snapdeal
------APUC case------
Actn-call conn // mail marked
Comm-Tat shared 72 hrs for update
Pickup date:-
#APUC CASE
Actn-call conn // mail marked (APUC denial)
Comm-as cx unable to provide req details; ask to coordinate w/ pickup executive
-----APUC (RAJASTHAN)-----
Actn-call conn // mail marked (standard template)
Comm-ask cx to coordinate w pickup executive
-----MULTIPLE SUBORDER CASE-----
# this pd is already pickup with suborder {}
Actn-call conn // mail marked // RL filled // status-Pending with SD // multiple suborder
Comm-Tat shared 48 hrs for update
Tracking no->
Pickup partner->
{AS WORKING ON CASE }
-----MULTIPLE SUBORDER CASE-----
ACTN-call conn // mail marked // EOD filled w/ "Approval Attached"
COMM-Tat shared 6 days for refund reflection
-----MULTIPLE SUBORDER CASE-----
Actn-call conn
Comm-Denial shared to cx; as per below remarks
-----MULTIPLE SUBORDER CASE-----
Actn-call NC // mail marked
Comm-NEED to share Denial to cx; as per below remarks
-----DTSS----
# {RETURNABLE PD}
Actn-call connected // DTSS guided
Comm-guided cx to raise return req from his side
{AS WORKING ON CASE }
-----DTSS----
# (OFD Marked)
Actn-call connected // Dtss tutorial sms sent
Comm-Tat shared 24 hrs for delivered marked
# cx facing error while raising return req
ACTN-call conn // mail marked
COMM-asked ss of the error & also guided for troubleshoot
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
Screenshot of the error
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
#RFV balance isn't visible // cx didn't deleted his Snapdeal account
Actn-call conn // mail marked
Comm-Tat shared 48 hours for update
I tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
*********IMAGES REQUESTED GENERAL*********
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
I apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
2-3 clear images of the item taken from different angles
Once received, our team will promptly verify the details and proceed with your request.
Along with that, i would request you to wait till 24 hours for update regarding pickup.
Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.
Thank you,
Paras
This is with reference to your return with your recent product:
As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
Video of the parcel unboxing
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Paras
#
Actn-call conn // mail marked // RPU initiated
Comm-Tat shared 48 hours for PD's pickup // courier team name shared
We tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; we understand that you are not satisfied with your recent purchase and regret that you need to return your order. However, We have scheduled the return request, and our courier partner EKART will pick up the product within next 48 hours.
We would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.
If you require any further assistance, please reply to this email and we would be glad help you.
Thank You,
Team Snapdeal
----Mail ----
You might not be receiving email due to some network issue, so I want request you to check as the call ends.
Don't worry regarding your concern I am sharing a mail to your mail ID and request you to share 2-3 images of product with us. So, our team can validate your concern and resolve your issue rapidly.
Along with that, our team will update you regarding PD pickup within next 24 hrs.
Don't worry we have successfully received your pd images at our end and I have already mentioned your concern to our team.
Along with that, please wait till 24 hrs, within next 24 our team will update you regarding your product pickup.
---Refund ---
You raised a request that you want the refunded amount from RFV to bank account.
As I see, we have successfully received your sent bank details. Please confirm so we could proceed the amount.
Don't worry I have proceed the amount to your bank at the moment and it will be appear to your account within 8 working days.
That's is the maximum timeline, you might be get the amount before that.
Along with that, you can still show the amount in your wallet, so please do not use this amount on Snapdeal app, otherwise your request will be rejected.
----Apologies ---
Do not worry; I have mentioned your feedback to our team, and we will assure you that you will not have the same issue further from our side.
the things you said are totally valid, we acknowledge your points and we will assure you that our team will work on it.
I'm sorry for the inconvenience
Rest assured, you will be totally assit by us
I can understand how annoying this situation must be for you
--Call disconnect ---
I'm unable to hear a response from your end. If you can hear me, please respond
As I haven't received a response, I'll need to end this call
--SIZE-----
I would like to confirm how you validate the size, either via wearing it or with any other way.
As you told you checked size via wearing it, so we would like to inform for hygiene and safety reasons, we are unable to accept the return request on undergarments that have been worn or tried on.
For further guidance, we recommend checking our detailed size guide available on our website or app for accurate majorments before making a purchase or trying on undergarments over your own clothing.
Along with that, for your reference, this thing is already documented on the Trust payment policy of the Snapdeal, you also can check from your side
This policy is in place to ensure the hygiene & safety of all the customers
You must have to check policy, prior प्रायर making a purchase.
-----EMPTY PARCEL QUESTION-------
*Did the parcel feel lighter than usual when you received it?
*Did you notice any visible signs of damage on the package when you received it, such as dents, tears, or tampered seals?
*Do you have any images or videos of the parcel when you opened it?
*Along with that, Did you discuss the matter of receiving an empty parcel with the courier agent at the time of delivery?
#IF PACKAGING TEMPERED
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery.
-----PDWP DENIAL----
After thoroughly थरलि investigating the matter with our delivery partner, we have confirmed that the order was delivered to the address provided at the time of purchase. Based on the delivery records, including GPS tracking and confirmation from the delivery agent, the product was successfully handed over at the correct location.
We regret to inform you that, under these circumstances, we are unable to process a replacement or refund for this order.
We recommend checking with your household members, neighbors, or security personnel who might have received the package on your behalf
---RPI DENIAL---
We have reviewed your return request. Unfortunately, we are unable to process it as your profile does not meet the criteria based on our internal checks.
We noticed a history of multiple returns and cancellations associated with your account. we strive (try) to provide a seamless shopping experience for all our customers.
We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. To avoid such issues in the future, we encourage you to carefully review product details and descriptions before making purchases.
We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
----Deny refund script----
I'm calling regarding the concern you raised about receiving an empty parcel for your recent order [Order ID]. First, I'd like to apologize for any inconvenience this situation may have caused
We've thoroughly investigated the matter by reviewing the packaging process, the courier partner's handling records, and any evidence submitted. Based on our findings, we can confirm that the product was packed and shipped securely from our end, and there was no issue reported during transit by our logistics partner.
Communicating the Denial of Refund:
Unfortunately, based on this investigation, we are unable to process a refund or replacement for this order, as the evidence supports that the order was shipped and delivered correctly.
Expressing Empathy:
I completely understand that this may not be the outcome you were hoping for, and i truly understand how disappointing this must be. I want to assure you that we've taken your feedback seriously. We're continuously working to improve our processes to avoid such issues in the future.
----Non returnable item----
Upon checking the details of your order, I see that the [Product Name] falls under our ‘non-returnable’ category, as mentioned in the product description and our return policy at the time of purchase.”
Empathy and Understanding:
“I completely understand that this may not be the outcome you were hoping for, and I truly apologize for any inconvenience this may have caused.”
Resolution:
“While I’m unable to process a return for this item due to policy restrictions, I’d be happy to assist you with any other concerns or provide additional support regarding the product. Please let me know how I can assist you further.”
At Snapdeal, we strive to ensure transparency, which is why this information is clearly mentioned on the product page before completing the purchase
(B/W 7-14 days)
#
ACTN-call conn // stage-rpi required (incomplete details) // status-pending
COMM-Tat shared 24-48 hours for update
(B/W 7-14 days)
#
ACTN-call NC // mail marked // IC updated // stage-rpi required (incomplete details) // status-pending
COMM-Tat shared 24-48 hours for update
I tried calling you regarding the return status of your product: ; but couldn't reach you.
This is with reference to the return status of your product:
As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.
Appreciate your patience and co-operation in this regard.
Thank You,
Paras
(Post 14 days)
#
ACTN- call conn // stage-rpi required (incomplete details) // status-pending
COMN-Tat shared 24-48 hours for update
(Post 30 Days)
#
ACTN- call conn
COMM-senior call transfer done
Update Link sheet:
https://docs.google.com/spreadsheets/d/1FdbluXLc3j3_WyJyNumoCjBkTIXROS4xELCtaByppQg/edit#gid=1012564698
Brand list sheet:
https://docs.google.com/spreadsheets/d/1BxRRzdMkGF5-qtgwY5bj5ul_CCNyWVrkqxByt95pMKs/edit#gid=997653441
SF link
https://snapdealcx.my.site.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA
Tat sheet LINK
https://docs.google.com/spreadsheets/d/1qu11RUsFjBPgFysRZRzPcXGWy88j9-CruFbs76kAUts/edit?gid=1154470807#gid=1154470
https://docs.google.com/spreadsheets/d/1zf9woZI6UEgeqSSHVIjcrIBsRqjOmjqGxmdoVxUtCno/edit?resourcekey=&gid=610600801#gid=610600801
[email protected]
J@sper@7867#
------------------------------------------------------------------------------------------------------------------
We tried calling you; however, we were unable to connect.
I tried calling you; however, we were unable to connect.
This is with reference to your email dated DATE regarding the return status of your recent product:
This is with reference to your email dated DATE regarding the refund status of your recent product:
This is with reference to your email dated DATE regarding your concern with your recent product:
{Working on Mail}
-----Account deletion-----
Actn-call conn // mail marked
Comm-guided steps of account deletion via mail
This is with reference to your email dated DATE regarding your concern.
We tried calling you; however we were unable to connect. As per your request regarding account deletion, please follow the steps outlined below:
**For Android**
1. Go to your Profile.
2. Click on "Account Settings."
3. Select "Delete Account."
**For IOS**
1. Go to your Profile.
2. Click on "Edit."
3. Select "Delete Account."
By following these steps, you can successfully delete your Snapdeal account. If you have any further questions or concerns, please feel free to reply to this message or contact us at 9212692126. We’d be glad to assist you.
Thank you,
Team Snapdeal
------------------------------------------------------------------------------------------------------------------
{Working on Mail}
-----Query not clear----
Actn-mail marked
Comm-NEED to ask the exact issue
This is with reference to your email dated DATE regarding your concern.
We would appreciate it if you can elaborate your inquiry and provide more specific information, so that we can assist you further.
In order to quickly help you, please reply to this email with the following details:-
- Registered Email ID or Registered Mobile Number
- Order Number / Suborder Number
- Item name for any query related to product information
If you require any additional information or assistance, please feel free to contact us through the Help Center. We will be more than happy to help you.
Get your order related information in the 'My Order' section on our Snapdeal App/ Website.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Thank You,
Team Snapdeal
------------------------------------------------------------------------------------------------------------------
Dtss:
As per telephonic conversation, we regret that you are not satisfied with the product and wish to return it. So request you to kindly raise return/replacement request from your side through Snapdeal app. Once the return request will be raised our team will revert back to you. I request you to kindly wait for 24 hours as status is shipped once it will marked delivered you can raise return/replacement request from your side.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
***********************************************************************************************************************************************************************
(DTSS for Another Account)
You are inquiring about the status of your other account, but due to privacy concerns, we cannot provide details about it. Please submit a call request from your registered mobile number at 9212692126.
Thank You
Team Snapdeal
issue : Query not clear
action : call not connected // mail marked
comm : cx want details about another account so ask cx to call on 9212692126 through Registered mobile number
***********************************************************************************************************************************************************************
(Language Barrier)
Due to a language barrier, I am unable to understand your concern. Please call 9212692126 and select your preferred language.
Thank You
Team Snapdeal
***********************************************************************************************************************************************************************
(No Query)
This is with reference to your email dated DATE.
Following our phone conversation, you have no queries about Snapdeal, so we are closing your complaint from our end.
Thank you,
Team Snapdeal
As per your request on account deletion, I would like to inform you that you had placed an order and during this, you can't delete your account. So request you, if you want to delete your account wait till the date when the product will be delivered to you.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thank you,
Team Snapdeal
***********************************************************************************************************************************************************************
(Delivery related)
As per telephonic conversation, you order's status is Shipped and it will be delivered to you by (2024). Once status will be Out for delivery you will get notification in your registered mobile number via SMS and whatsapp.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
***********************************************************************************************************************************************************************
{Working on Mail}
-----Refund related-----
Actn: call conn // mail marked
Comm: as per the tel conversation; cx got the refund amount.
This is in reference to the email dated regarding concern with the refund status of your product:
As per the telephonic conversation; we strive to serve our customers in the best possible way. We have processed a refund of ₹ to your bank account on DATE. We are glad to hear that you have received your refund.
If you have any other questions or concerns, please feel free to reply to this message. You can also reach us at 9212692126; we’d be happy to assist you.
Thank you,
Team Snapdeal
***********************************************************************************************************************************************************************
***********************************************************************************************************************************************************************
(No Brand Packaging)
As per telephonic conversation, as you told that you do not have brand packaging with you. Sorry for the inconvenience caused to you but we are unable to process your return/replacement request as without brand packaging product cannot be picked up, hence we're closing your return request.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
(Account delete or not)
As per your concern you are unable to check your refund amount Rs.291.00 in Snapdeal credit. However we're also unable to check it from our side. Did you delete your Snapdeal account in the meantime? Kindly reply to this mail or you can contact us on 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
{Working on Mail}
-----cx want to retain the item-----
Actn-call conn // mail marked
Comm-as cx wanna keep the item; case- closed
This is in reference to the email dated regarding the return status of your product:
As per the telephonic conversation; you have decided to keep the product you marked for return. Therefore, we are closing your return request as per your wishes.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
(E-mail Updation)
As per our telephonic conversation, as per your concern that you want to update your e-mail ID. Sorry for the inconvenience, but we're unable to update your e-mail ID. I request, that if you want to update your e-mail so you can create a new Snapdeal account and update your details.
If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.
Thank you,
Team Snapdeal
************************************************************************************************************************************************************
(Pickup address updation)
As per your concern that you want to change your pickup address but unable to change it from your end. Sorry for the inconvenience, we would like to inform you that if you are unable to change your pickup address so once you will raise return request and pickup will initiate you can coordinate with us and share your current pickup address. You can contact us on 9212692126 or you can also contact us through e-mail ([email protected]).
If you have any other query or concern feel free to reply, we'd be glad to help you.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
(Sell on Snapdeal)
Regarding your interest in becoming a partner or selling on Snapdeal, please visit the 'Sell on Snapdeal' option in the Snapdeal app.
Thankyou,
Team Snapdeal
************************************************************************************************************************************************************
(COD payment mode not available)
As per telephonic conversation, as per your concern that you are unable to place order in Prepaid payment mode and COD payment mode is not available. We understand that you are not happy with this. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.
We are sorry that we will be unable to complete your request, request you to try to place an order after sometime.
Thank You,
Team Snapdeal
************************************************************************************************************************************************************
(UPI mode not available)
As per telephonic conversation, as per your concern you are unable to select the UPI payment mode when placing an order. Sorry for the inconvenience, but UPI mode is not available on some products. You can choose another payment mode while placing an order.
Thank you,
Team Snapdeal
(Product is picked up with out RPI)
This is with reference email dated DATE regarding the return status of your product ().
We tried calling you; but we were unable to connect. As per your concern which you mentioned in the mail that we received, your product has already been picked up and the refund amount is pending. Request you to kindly provide the order/suborder ID with which the product was picked up.
You can contact us on 92126-92126 or you can reply via this mail. Once we receive the required information our team will revert back to you
Thank you,
Team Snapdeal
Notes
I'm Feeling Lucky
repost for Instagram
Paste Keyboard iOS - Quick Replies
v 2.7.6
We'd love to hear from you. Please email us at [email protected]
Copyright 2025 Metromedya
ios uygulama geliştirme
|
|
Notes is a web-based application for online taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000+ notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 14 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
