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•The coach or senior rep will receive an email response within 1 business day.
•If the unlock code is unavailable and the Mobile Device Unlock department has to reach out to the manufacturer, the unlock code request may take up to 14 days.
1.Check that Wi-Fi is disabled.
2.Use the device common procedures to walk the customer through entering the unlock code.
3.If an alternate SIM is available, attempt to unlock using that SIM.•Not every non-T-Mobile SIM card will unlock the device.
•Check the device is not asking for a PIN or PUK code instead.
•Do not attempt to unlock using a MetroPCS card. You will not be prompted
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