Notes

10-01-2025 (92057913)
InterWorkingUnspecified

RTO DATA CALLING
call connected//cx interested /info shared ask cx to placed new order his end //while placed the order by CC panel shows' error his two numbers //case closed



issue-refund related
action-mail marked//call -NC
COMM-reference UTR number shared via mail

issue-Complete item missing // price below 400 //History good
action-call connected//mail marked//EOD filled //stage marked
comm-TAT shared 6 days via mail

#CX got the pack of 1 Tablets item instead Tablets (Pack of 3) 2 packs is missing
action-mail marked//case moved in Freebie/Partial//call -NC
comm-tat shared 24 hours for team update via mail



#Shipped together
action- mail marked
comm-ask cx to share Snapdeal Packaging , Invoice via mail as per RA team remarks


issue-RFV reversal case//EOD removed case
action-mail marked//call connected//Needs to filled EOD filled in Partial full NEFT refund with remarks SD credit reversal case(cancellation is already done)
comm-TAT shared 8 working days via mail



#Shipped together
action-call not connected//mail -marked//EOD filled as approval received below on SF
comm-TAT shared 24 hours via mail

#Complete item missing
action-call not connected//mail -marked//NEEDS to fill EOD with remarks as approval received below on SF
comm-ask cx to share UPI details via mail

issue-PDWP - CE
action-mail marked
comm-as discuss with Rehana sultan mam call not done denial given via mail


Dear Ma'am,
91991441


Kindly look into this case this is shipped together case below received RA remark Images Required  

but cx saying product already picked up sub-



Kindly suggest the next action. 



Regards

 Divya

*************************************************************************************************************************************************


Dear Rakesh,

We tried calling you but couldn't reach you regarding  your this product --Broen - Cotton Men's Striped Multicolor Low Cut Socks ( Pack of 12 )

Your item will be dispatched with a delay. We understand the importance of timely delivery and our teams have prioritized the delivery of your item at the earliest.
 
as soon as possible. It will reach you on or before 05,Jan 2025. We apologize for the inconvenience caused.

In case any other query feel free to reply to this email.  

 Thank You,
Team Snapdeal


issue-refund related//refund date --5/1/2025
action-call -NC//mail-na
comm-needs to shared info with cx amount already refunded in Bank account pls share UTR no with cx 500520921379


issue - refund related
action- call connected // mail -na
comm-cx confirm on call refund received as cx confirmation complaint closed



Dear Vinu,

This is with reference to your concern regarding the status of your item--Ketch - Black Cotton Blend Flared Women's Jeans ( Pack of 1 )

We understand that you are not happy with your recent purchase with us and you wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.

We are sorry that we will be unable to complete your return request.

 Thank You,
Team Snapdeal
******************************************************************************************************************************************************

issue-RFV reversal case//EOD removed case
action-mail marked//call not connected//Needs to filled EOD filled in Partial full NEFT refund with remarks SD credit reversal case(cancellation is already done)
comm-TAT shared 8 working days via mail
​​​​​​​



Dear Umme,

This is with reference to your concern regarding the status of your item--Vittamix Plastic Pink Multi-Purpose Container ( Set of 1 )

We have received your bank account details and have successfully processed your refund to your Snapdeal credit account. This refund will appear in your account within 24 hours.

Transaction amount: Rs. 171.00
Refund Date: {07-01-2025}

  Thank You,
Team Snapdeal
​​​​​​​
issue--Shipped together
action- mail marked
comm-ask cx to share Snapdeal Packaging , Invoice via mail as per RA team remarks




Dear Himanshu,

We tried calling you but couldn't reach you regarding your this product --(GABANA Whitening Toothpaste Pack of 1).

We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Your amount reflect in your Snapdeal Credit within 24 hours for refund reflection.

Transaction amount: Rs. 136.00

  Thank You,
Team Snapdeal