Notes

*************MAHAK NOTES******************ED notes*****************************

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Deny refund
issue: cx want to know his return status // Complete item missing
action: Deny Refund as per RA remarks
Communication: apology done // info shared // denial shared with the cx for refund.

RAJASTHAN PICKUP Case
issue cx want to know about return status (Rajasthan case)
action info shared
comm ask cx to coordinate with the pickup boy details//soft denial share with the cx

RPI DENIED REIVESTIGATION
Issue- cx want to know his return request status
Action- Info shared (RPI denial )
Comm- info shared // apology done// denial given as per RA remarks but cx is not agreed as he said this order is first order of cx so ask cx to wait for 24-48 hrs for reinvestigation

AFTER REINVESTIGATION
issue RPI denied case
action info shared
comm denial share with the cx after completing reinvestigation


CATP DENIAL 7 DAYS RETURN POLICY
Issue: cx wants to return the product // Issue- pages are missing
Action: info shared// denial given
comm: apology done//Denial given as per 7 days return policy has ended


CATP DENIAL AS SAME PRODUCT NON-RETURNABLE
Issue: cx wants to return the product// cx got the same product as per PDP (CATP)
Action: info shared
comm: info shared//denial given for return//shared product is non returnable

BRAND DEATILS ARE NOT AVAILABLE
issue cx want to return the product as this product is not working
action info shared
comm ask cx to wait for 24-48 hrs for update as brand details is not available and product is in 1 year warranty period

PRODUCT IS SHOWING OFD BUT CX SAID PRODUCT IS DELIVERD
#cx wants to return the product//cx said item received is having a size issue (OFD showing)
Action Taken: info shared
comm ask cx to wait for 24 hrs for product marked delivered guide steps to the cx to raised the complaint by own// also guide to pack the parcel in original packing

UPI-UPI TAT
Issue: cx want to know about the refund//refund initiated on--***********
Action: tat shared 3-4 days (UPI) for refund reflection
comm: apology done//ask cx to wait//cx agree// cmn

CASH-UPI TAT
Issue: cx want to know about the refund//refund initiated on--***********
action info shared
comm ask cx to cordinate with the bank as payment is already inatiated from our end

PICKUP NOT DONE
Issue: cx want to return status
Action: return req raised//tat shared remaining 24 hours for pickup update as pickup is initiated on 15/10/2024 but still product is not out for pickup
comm: apology done// shared the courier partner name//RPI initiated// also guide to pack the parcel in original packing// cmn

APUC CASE
Issue: product already picked up but not updated(APUC case)
Action: RL filled// APUC marked
comm: apology done//tat shared 72 hours for update//cx did not have pickup receipt//ask cx to wait // cmn
Pickup boy no-
Pickup boy name-
Pickup partner-
pickup date-

PDWP CASE
issue PDWP case
action info shared
comm apology done //denial given as per remarks mentioned in the SF

CALL DROP
issue incomplete query
action na
comm ozenetel logout automatically and call disconnected

cx drop the call
call back done call not connected

issue na
action na
comm agent is not responding on call after 3 warning call is drop from my end

pockup not reruired Pending with SD

--- SENIOR CALL --- TRANSFERRED BY ---
-------SENIOR------CALL BACK DONE---------------
************cx is threatening for consumer court*************
***********cx is threatening for social escalation case**********

facing voice issue ozonetel issue

cx is not responding on call after 3 warning call is drop from my end
call back done but call not connected

Issue: incomplete query
action: na
comm: cx drop the call
disposition call drop option not come

Issue: incomplete query
action: na
comm: cx is not responding on call after 3 warning call is drop from my end
call back done but call not connected

issue incomplete query
action na
comm cx drop the call
call back done call not connected

issue na
action na
comm agent is not responding on call after 3 warning call is drop from my end

we will try to pick the product asap

> Ac holder name--- pratibha manoj bisht
> Ac no....0632100047419
> Ifsc code----HDFCOOOO632