NotesWhat is notes.io?

Notes brand slogan

Notes - notes.io

Technical Support Specialist Job at Wallace Associates
Technical Support Specialist

Waltham, MA

The Company

Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.

The Job

This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.

The Technical Support Specialist duties will include:

• Provide technical support to clients using IM software.
• Software installation and troubleshooting for end-users.
• Ensure proper documentation and solutions of all tickets/incidents.
• Assist with updates and support of e-learning programs.
• Database and list management.
• Assist with software testing and quality assurance and control.
• Learning Management System administration and updates.

What It Takes:

The selected candidate will have:

• Strong knowledge of MS Word including Styles and Templates.
• Telephone technical support including remote support tools.
• Solid working knowledge of Windows Operating Systems.
• HTML and web site development a plus.
• Strong written and verbal communication skills.
• Professional demeanor and likes interaction with people.
• Ability to solve problems and adapt to ever-changing priorities

Why Apply?

Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.

Applicants should contact our search firm:

Wallace Associates

[email protected]

Wallace Associates Inc Singapore Executive Management Recruitment
     
 
what is notes.io
 

Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...

With notes.io;

  • * You can take a note from anywhere and any device with internet connection.
  • * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
  • * You can quickly share your contents without website, blog and e-mail.
  • * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
  • * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.

Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.

Easy: Notes.io doesn’t require installation. Just write and share note!

Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )

Free: Notes.io works for 12 years and has been free since the day it was started.


You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;


Email: [email protected]

Twitter: http://twitter.com/notesio

Instagram: http://instagram.com/notes.io

Facebook: http://facebook.com/notesio



Regards;
Notes.io Team

     
 
Shortened Note Link
 
 
Looding Image
 
     
 
Long File
 
 

For written notes was greater than 18KB Unable to shorten.

To be smaller than 18KB, please organize your notes, or sign in.