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I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I apologize that you are experiencing this problem.
Your concern is justified and, I understand how you are feeling right now. But be assured I will help you regarding this. Your chat landed on me so, now is my responsibility to help you.
I can understand that you are waiting a long for the resolution, I appreciate your patience, please allow me the requested time we will get back to you with a resolution as soon as possible.
I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.
I know that there has been a delay but please be assured that we are working hard to pick up your order at the earliest.
Do not worry your refund will reflect in your account on and before the given time.
I will make certain that this gets resolved quickly for you.
Your feedback is enormously valuable to us so, we greatly appreciate you taking the time to let us know.
Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.
We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our higher authority. I am going to take care of this for you.
I am taking your feedback regarding the courier boy and I will share it with my team and the team will take action on it. You will not face this issue again.
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