Notes

I believe I’m a great fit for this role because of my strong technical skills, proven ability to provide excellent customer support, and direct experience with the technologies PointClickCare uses. With over three years of experience in technical support and IT administration, I’ve successfully handled Tier 1 and Tier 2 support, resolving issues with Microsoft applications, Windows, macOS, and Office 365.
In my previous roles, I’ve worked in fast-paced environments, managing multiple tasks and solving problems efficiently using tools like ServiceNow to track and resolve tickets. My hands-on experience includes hardware setup, malware removal, onboarding new employees, and managing IT inventory, which matches the responsibilities outlined for this position. I’m also flexible with schedules and comfortable taking part in on-call rotations to ensure smooth IT operations.

I’m especially excited about the opportunity to contribute to PointClickCare’s mission of improving care collaboration. By combining my technical expertise with a customer-focused approach, I’m confident I can make a positive impact on your team and help drive meaningful results.