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OPENING
Greetings - Hi I'm Sarah, thank you for contacting Meta Pro Team. I hope you're having a good day!
Issue confirmation-I do understand that you are having an issue with your password issue. Thank you for bringing this to
our attention. I'll do my best to solve this problem.
INVESTIGATION
ID Confirmation- Before I proceed, kindly confirm if your Ad Account ID is XXXX.
Show empathy assurance- I understand that this affects your work, and I’ll do my best to help you out. Allow me to review your account first.
Investigate- Can you please provide a FULL screenshot of the error message so I can check it for you? Got it! Kindly allow me a few minutes to look into this while I put you on hold for 5–7 minutes........ Thank you for your patience.
PRESENT FINDING AND SOLUTIONS
Getting back- Hi Mr John, I appreciate your patience while I investigated your concern.
Provide Findings and Steps + HC Link- Upon checking, I found that you might have entered your old password.
Follow these steps to reset your password:
1.Go to the Meta login page – Visit www.facebook.com.
2.Click on “Forgot Password?” below the login fields.
3.Follow the instructions to reset your password.
4.Check your email or SMS for the reset link and create a new password. Please ensure the new password is strong and different from previous password.
5.Try log in again using the new password.
Temp check: Customer satisfaction
Did we meet your expectations for why you contacted us today?
Recap Issure resolved-I’m glad we could help! You’ve been a wonderful client to assist today. We able to reset your password using the steps provided and you may now access your account as usual.
Closing- As discussed, we have thoroughly answered all of your concerns. I highly encourage you to check our chat conversation to validate whether we have covered everything and resolved all your concerns. If you have any further questions, feel free to contact us again. Thank you for reaching out to Meta Pro Team. Since we have resolved your issue, I’ll now close our chat. Have a great day!
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