Notes

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Author
Cathy Alicea
Topic
Payment
Related To
(1) 1st Party Vehicle - Clare Robbins
Jun 9, 2025 2:40 PM
Processed STOP on check #8200643891 issued to the NI for $421.97. Await DTP.


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Author
Lia Robinson
Topic
File Discussion
Related To
(1) 1st Party Vehicle - Clare Robbins
Jun 9, 2025 1:03 PM
IBC from NI Clare
@508-425-1398 Has moved and needs payment stopped as she can't verify info for OneInc.

Sent activity.

Please stop payment $421.97 without reissue NI will sign DTP.


Tried multiple times to get it to edit the contact for mailing and it would not save.
New mailing
712 Salsbury St
Worcester, MA 01609

Moved 1 month ago


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Author
Latoya Greene
Topic
Payment
Related To
(1) 1st Party Vehicle - Clare Robbins
Jun 4, 2025 5:17 PM
Checked ISO no 3rd party claim for either driver Nor NI

Re-ran STP= Successful pymt issued to NI in the amt of: $421.97 no dups/better


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Author
Cathy Alicea
Topic
Diary/File Review
Related To
(1) 1st Party Vehicle - Clare Robbins
Jun 4, 2025 4:52 PM
Pending Management
Per MA Reg, the deferred operator was rated on the DOL, on a policy with Main St America Protection Insurance Company. OK to honor coverage. Posted F/L @ 0% on IVD. Please check ISO to see if insd went 3rd party.


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Author
Latoya Greene
Topic
File Discussion
Related To
Claim
Apr 11, 2025 10:41 AM
AS PER RMV| M.A.C.| ISO|

IVD: Kevin Lefrancois DOES NOT HAVE OI LISTED FOR DOL


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Author
Deanna Davis
Topic
File Discussion
Related To
Claim
Mar 20, 2025 8:45 AM
STP failure 1st party original

Based on previous note - I am sending back to DA - Unclear if a potential coverage issue (??) .


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Author
Kathleen Mancuso
Topic
First Report Information
Related To
Claim
Mar 18, 2025 9:19 AM
IVD is listed as deferred.
Please check the registry to verify IVD had an active policy on the DOL. Please note the insurance company and policy#.


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Author
Latoya Greene
Topic
File Discussion
Related To
Claim
Mar 17, 2025 3:42 PM
LIAB: 0% NI --OVO BACKED INTO NI

REQ TO POST LIAB
REQ TO U/D STP =YES


SENT FOR REVIEW


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Author
Marley AI
Topic
Hi Marley SMS
Related To
159bc097-5e72-4930-a098-1dc1b0b2f171
Mar 17, 2025 3:28 PM
Hi Marley SMS Message from: Marley AI
Hi CALIXTO, thank you for reporting AU10668440 to MAPFRE Insurance. You can communicate with your adjuster Latoya Greene via text. By responding you are agreeing to our terms and privacy policy (himarley.com/tp). Msg & Data rates may apply. Text STOP to opt-out, HELP for help.


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Author
Latoya Greene
Topic
File Discussion
Related To
Claim
Mar 17, 2025 3:03 PM
COVERAGE CONFIRMED: YES OR NO (If no, explain why)

STATE: MA
CONTACT INFO:
Clare Robbins//PH# 508-425-1398
PD LIMITS: $250K
COVERAGE: cOLL: $500//$50 D/C
CORRECT EXPOSURE OPENED AND LOSS CAUSE ACCURATE: YES
EWAS UPDATED TO CORRECT EXPOSURE:
RENTAL:45/1350 AAA-60/2700
GARAGING: NO ISSUES
OPERATOR: KEVIN--DEFERRED OP--HAS OI?
PAID RIDESHARE: NONE--REPORTED BY CLARE
ELITE END EXISTS:NO
VALUE ENDORSEMENT: NO
MPY 0032 S ENDORSEMENT: NO
PRIOR LOSSES: NO ISSUES
LIABILITY:--
FAULT RATING: OTHR PARTY AT FAULT
ADD RESPONSIBLE PARTY IF APPLICABLE:CALIXTO HERNANDEZ PINEDA

ACTION PLAN: Confirm phone # and email/ confirm YMM of veh/ lien?/ go over loss desc/ damages/ is veh drivable/ passengers/ injuries/ police/ rideshare/ appraisal options/ pmnt options/ go over ded info/explain liability/ any Q’s? / PA info & claim #

==========================
========

Name/Involvement/Phone#: KEVIN LEFRANCOIS//IVD//PH#774-641-0049
Left a message/Sent Email/Sent Contact Letter: OBC --NO ANSWER LVMTCB
Rideshare? (*Check Online Submission if Answered): NONE -REPORTED BY CLARE
Intentions/Appraisal? (1st or 3rd Party): 1ST EPICS
Payment Preference?: TO NI
Action Plan Noted?: AWAIT FOR CONTACT TO SCREEN

=========================
======
Name/Involvement/Phone#: CLARE ROBBINS//IVO//PH# 508-425-1398
Left a message/Sent Email/Sent Contact Letter: OBC
Is there a Coverage Issue/Type of Issue?: NO
Rideshare? (*Check Online Submission if Answered): NONE -REPORTED BY CLARE
Any Injuries?: NO
Loss Details (Obtain Detailed Verbal Statement): "CONFIRMED KEVIN HADM PERMISSION TO DRIVE THE VEH--CONFIRMED KEVIN HAS OI--STATED MAYBE WILL DRIVE 1X'S/WEEK --STATED WERE STOPPED IN A LINE OF TRAFFIC ON HARDING ST HEADING TOWARDS THE ROTARY WHEN
CAR IN FRONT PUT VEH IN REVERSE AND COLLIDED WITH THE FRONT OF HER VEH
(1) PASS: NI CLARE
NO WITNESSES
NO PR "
Can Final Liability be Posted & Responsible Party Updated?: YES
Intentions/Appraisal? (1st or 3rd Party): 1ST EPICS
Payment Preference?: TO NI
Advised insured of deductible, D/C: $500DED/$50 D/C//WOD
Rental Discussed/Service Created/Reserve? (If Min Limits): 45/1350 AAA-60/2700
Loss Details Updated?: YES
Required Forms Sent?: YES
HiMarley Offered/Text Opted In?: YES
Action Plan Noted?: AWAIT EPICS APPRAISAL
=============================
===========
Name/Involvement/Phone#: CALIXTO HERNANDEZ PINEDA//IVD//PH#508-663-9840
Left a Message/Sent Email/Sent Contact Letter: OBC
Loss Details (Obtain Detailed Verbal Statement): "OV STATED WAS WAITING AT STOP SIGN WHEN NI STRUCK HIS REAR BUMPER STATED HAS NO VISIBLE DAMAGES AND DOES NOT WANT TO PROCEED WITH CLAIM
NO INJURIES
(1) PASS: BROTHER (NO INJURY)
NO PR"
OV Insurance Carrier / Policy# / Claim#: PROGRESSIVE DIRECT INSURANCE COMPANY//POL# 993427060
HiMarley Offered/Text Opted In?: YES
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Edit Delete Print
Author
Aubrey Houser Rivera
Topic
File Discussion
Related To
Claim
Mar 17, 2025 9:46 AM
IBC ins agent she explained ins policy cancelled as of today 3/17 they switched carriers wanted to know if it is an issue? I adv as long as policy was valid and in effect on DOL no issue.

The IVD is deferred asked if this was issue also? I adv as long as they have their own policy it's ok.


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Author
Marley AI
Topic
Hi Marley SMS
Related To
3fddef0c-dbe7-4546-8426-1814decff804
Mar 16, 2025 4:07 PM
Hi Marley SMS Message from: Marley AI
Hi Clare, thank you for reporting AU10668440 to MAPFRE Insurance. You can communicate with your adjuster Eric Uribe via text. By responding you are agreeing to our terms and privacy policy (himarley.com/tp). Msg & Data rates may apply. Text STOP to opt-out, HELP for help.


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Author
Jada Nelson
Topic
First notice of loss
Related To
Claim
Mar 16, 2025 4:06 PM
No inj
1 confirmed pass in Robbins vehicle// Robbins confirmed that Hernandez Pineda had 1 pass information unknown
No wit
No PD contacted / PR: N/A

Robbins confirmed no rideshare
Robbins confirmed no lienholder/ Title Number: BR646481Date Finalized: Sep-02-2016
Robbins confirmed no to course of employment
Robbins confirmed Hernandez Pineda insurance company is Progressive

Appraisal set up / EPICS
Appraisal # BV1TGPS

No Rental set up // Robbins advised rental will not be needed at this time