Notes

SURVEY:
- Did I make your experience a little easier once we got connected? You might receive a short email survey about this call, and if you feel I have provided great service, I'd truly appreciate it if you could share that in your response. Your feedback makes a big difference for us.

SEATS:
- You can choose a seat for an extra fee, and it's important to note that prices at the airport will be higher. Would you like me to look up the available seat options for your flight?

UPSELL BAGGAGE:

BAGGAGE:
- If you’re planning to bring luggage, you might want to consider adding a baggage allowance now. It’s actually more affordable to add it in advance compared to the fees at the airport.
- Pre-purchasing baggage can save you quite a bit.

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EOB - 08Jun25
New Count: 2
Change Count: 2
Number of calls:
Revenue:

LMZDGM

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Fare difference is the difference between the original fare you previously purchased and the new flight fare that you have chosen.
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I understand you want to cancel the flight, but it's best for us to just change it to make use of the value of the ticket. Do you have a date in mind you wanted to change the dates to?

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I understand that you're cancelling your flight, and I'm sorry to hear that. I know this can be frustrating, especially when it's a non-refundable ticket but as you know, this ticket was a non-refundable fare, and therefore, it is not eligible for a full refund or a credit voucher.

I understand you'd like to cancel your flight and are hoping for a full refund. I know that can be frustrating, especially when you've booked a non-refundable fare. Unfortunately, because this ticket is non-refundable, we can't issue a full cash refund or a credit voucher.

- All changes are subject to approval, seat availability and fare difference apply. Changes to the ticket due to medical reasons are only applicable to the concerned passenger. Such arrangement will not be extended for other traveling companions.

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Common reasons include medical emergencies, severe weather, death in the family, or involuntary circumstances like the airline changing the flight schedule significantly


liam donelly