Notes
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We hope that you will be delighted with the service we provide at FixRunner.com and
remain a long standing customer. However, if you want to cancel, you can do so at
any time.
How many websites can I have under one plan?
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Under every account you can have only one website, if you have multiple websites that
you need support with please contact us
What if I used all my support time?
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We will always try to give our best for our customers and keep all the work within the
monthly fee, but if we see that what you need will not fit within your plan you will be able
to buy extra hours.
How many tickets can I submit?
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You can submit unlimited tickets as long as it will not take more time than what
you have on your monthly plan.
How long do I need to wait after submitting a ticket?
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If it’s emergency we will work on your website immediately, if you have support
requests that are not urgent we will tell you what is the estimated time ( it can be
fast as 30 minutes and up to 24 hours )
Will I get 24/7 support?
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Yes, we offer 24/7 but please note that if its during weekends then we focuse more on urgent
support requests, if your request is not urgent we will address that right after the
weekend.
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