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//ask to coordinate with bank
// ask to coordinate delivery boy
// ask to coordinate pickup boy
//macro shared for images //asked to shared images //apology done // share video link
// not to place a new order
//tat shared 3-4 days for( upi to upi)
so I raised complaint
need to move case after images recevied
// cx put the call on hold
************************diff number verification success*************
Action Taken- return req raised//Info shared//tat shared 24 hrs for update //rpi initiated// pending with snapdeal //also guide to pack the parcel in original packing// cmn
issue ; cx have received
action ; guide cx to dtss // tat shared 24 hrs for status change// tat share 24 hours for pickup update after raising complaint
comm ; info share //guide cx to be your product on Snapdeal brand packaging //apology done // share video link //cmn
Issue: cx want to know about the refund//refund initiated on-
Action: req raised//rrn sms sent//
communication: UTR number shared //ask cx to coordinate with bank also // cmn
issue ; cx want to know about how can he Snapdeal credit amount .
action ; info share guide cx about how to use sd credit amount on call .
comm; info share //cmn
issue : cx wanted to order on COD but not happening
act: info shared //ask to order online payment //asked to place after some time
comm: info shared //cmn
issue: cx recevied the order //NDR CALL
act: info shared // status closed
comm: feedback taken
issue : cx wanted to know about refund //option were not there for other mode
act: info shared //mode told //also told about RFV
comm: info shared //cmn
issue: cx wanted to change registered number
act: info shared
comm: info shared //cmn
issue : cx raised the complaint but not visible on my end
act; info shared //macro shared for complaint ss
comm: apology done //cmn
Issue: incomplete query
action: na
comm: cx drop the call// NDR CALL
issue ; cx recevied a coupon on from seller end
act: info shared //asked to connect to that number
comm: asked to connect to that number //cmn
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