Notes

#Complete item missing//Deny refund
action-mail marked
comm-Denial given via mail as per RA remarks

#Complete item missing//Deny refund
action-mail -na//call not connected
comm-needs to shared Denial refund with cx as per RA remarks

#Complete item missing//Deny refund
action-mail -na//call connected
comm- shared Denial refund on call as per RA remarks

#RPI Denied
action-call connected//mail -na
comm-Denial given via call and mail as per RA remarks


# Query not clear //
action- call not connected//disposition filled
comm- need to confirmed exact issue

# Query not clear //
action call not connected // Mail Marked //
comm Need to confirm exact issue

issue-RFV reversal case
action-call not connected//mail marked
comm-cx needs to confirm bank details as received from un-registered mail

Snapdeal packaging/Invoice copy/​​​​​​​ID Proof


issue- refund related // PUC marked but CCA not marked
action- call not connected // mail marked // TAG mam on sf below
comm- tat share 48 hrs-when we tag mam


issue-cx received Item appears used/old(non-returnable item)
action-call not connected//mail marked
comm-cx told in his product date of packaging was not mentioned// denial given as cx used the product also


issue- SD Reversal case
action- call not connected//mail marked//EOD fill
comm- bank details received from register mail ID// tat shared 8 working days via mail

issue- RFV reversal case(EOD rejected)
action- call not connected// mail marked
comm- ask to cx shared new NEFT details via mail


issue- rfv reversal case,
act- call connected // mail marked
comm- Denay given via mail as cx already used RFV amount



Issue- SD Reversal case
Action- call connected//mail marked // EOD filled
Comm- TAT shared of 8 working days for reflection


issue -RFV reversal case
action -mail marked//call not connected
comm-ask cx to share new bank details as previous EOD was rejected as per below remarks on SF

issue - RFV reversal case (KINDLY IGNORE THIS EOD)
action-dialer issue//mail marked ( need to fill partial EOD)
comm- need to confirm bank details as received non registered mail I'd

issue-
action-call connected//case auto move to NQA scm as ic changed
comm-tat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing

issue-
action-call connected//moved case to NQA False Investigation_SCM.
comm-tat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing

issue-as per description cx mentioned he is having size issue in the product
action-call not connected
comm-need to ask cx whether cx check the size by wearing it or not


issue-cx received different product
action-call connected//case auto move to NQA scm as ic changed
comm-ask cx to shared product images

#One or more items is missing – Shipped together(BELOW 1000 PROFILE GOOD)
action-call connected//mail marked//
comm-tat shared 48 hours for refund initiation and 24 hrs for refund reflection


#One or more item is missing shipped together case(more than 1000)
action: call connected// Stages marked CRT investigation SCM
Comm: apology done//tat shared 48 hrs for update regarding the return request

Issue- SD Reversal case
Action-/mail marked // EOD already filled
Comm- TAT shared of 8 working days for reflection via mail

issue - refund related
action- call not connected // mail marked
comm-info share amount initiated on Snapdeal credit via mail

#cx got the empty parcel(Selling price is less than 400rs.)profile good
action-call not connected//mail marked//stage marked CRT investigation done
comm-tat shared 48 hours for refund initiation as per the refund mode also shared reflection


#cx got the empty parcel(Selling price is less than 400rs.)
Action: call connected
Comm: apology done//tat shared 72 hrs for update

#complete item missing//less than 400(history is good)
action-call connected//mail marked // Need EOD filled- History clear as per RA
comm-ask to cx share UPI details via mail


cx got the empty parcel(Selling price between 400rs and 1000rs)
Action: call connected/mail marked
comm: apology done//ask cx to fill the Digital form and submit it from his end //asked cx to share the photos of the invoice, Id proof and Snapdeal inner and outer packaging on the same mail //tat shared 72 hrs for update after receiving the required details

1.Was the packaging damaged or opened-
2.There was weight in the product when received-
3.When you received product, did you click any video or photo-
4. cx does not shared any any remarks with courier Boy


#cx got the empty parcel(Selling price is more than 1000rs)
Action: macro shared (Empty parcel updated)
comm: apology done//ask cx to share the undertaking form //asked cx to share the photos of the invoice, Id proof and Snapdeal inner and outer packaging on the same mail //tat shared 72 hrs for update after receiving the required details

1.Was the packaging damaged or opened-
2.There was weight in the product when received-
3.When you received product, did you click any video or photo-
4. cx does not shared any any remarks with courier Boy-

Issue- cx want to know his refund status
Action- call connected// NEFT went on hold // CCA marked
Comm- apology done //TAT shared 5 days for update


Issue- Cx want to return the product // Received the defective product // Issue-
Action-call connected// Macro shared
Comm- Refer cx to service centre as the order is on brand warranty