Notes

#Complete missing item (BELOW 1000 PROFILE GOOD) HINDI IC
action-mail -na//call connected//TAG ma'am on SF for approval
comm-TAT shared 48 hours for team update on call

Issue -Refund related as per below remarks//refund initiated on-14/11/2024
action-mail -na//call-NC
comm-needs ask share bank statement in a PDF format

#cx don't have any issue this product regarding
action-call connected
comm- complaint closed as cx confirmation on call

#Querry not Clear
action- call not connected// disposition selected
comm-needs to confirm exact issue

#Querry not Clear
action- call connected(cx unresponsive on call)// mail marked
comm-needs to confirm exact issue

#Querry not Clear
action- call not connected// disposition selected
comm-needs to confirm exact issue//case closing as attempted Twice

issue-RFV reversal case//EOD rejected case
act-call not connected//mail marked//EOD filled in this case 91290175
comm-TAT shared 8 working days via mail

(switch off)//(Busy)//(Currently Busy)(Currently Busy)

issue-RFV reversal case//EOD rejected case
action-mail marked//call not connected//Needs to filled EOD filled in Partial full NEFT refund
comm-NEED to confirm bank details from cx as received from unregistered mail


issue-RFV reversal case//EOD rejected case
act-call not connected//mail marked//EOD filled with SD reversal case in Partial full NEFT refund as previous EOD was removed remarks below on SF
comm-TAT shared 8 working days via mail


issue-RFV reversal case//EOD rejected case
act-call connected//mail marked//EOD filled with remark SD credit reversal as previous EOD was removed remarks below on SF on this case
comm-TAT shared 8 working days via mail

issue-PDWP (RFV TO COD)
action-mail marked//call not connected
comm-ask cx refund is already initiated in SD credit via mail

issue-PDWP (RFV TO COD)
action-mail -na//call not connected
comm-needs to share info with cx cx refund is already initiated in SD credit via mail


issue-PDWP case
action-mail -na//call NC
comm-info shared via mail

(switch off)//(Busy)//(Currently Busy)(Currently Busy)

issue-PDWP - CE
action-mail marked
comm-Denial given via mail as per below remarks on SF

#Querry not Clear
action- call not connected// mail marked
comm-needs to confirm with cx as product is delivered or not on exact place

#Querry not Clear
action- call not connected (Language barrier)// disposition selected
comm-needs to confirm exact issue//case closing as attempted Twice

issue-PDWP - CE
action-mail marked//call connected
comm-TAT shared 7 days via mail and call



Dear Angayarkanni,

This is with reference to your concern regarding the status of your item--Right Choice Shoulder Bag Pure Leather Set of 1 ( Pink )

As per the telephonic conversation ,i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. would request you to please wait for 7 days .

Appreciate your patience and co-operation in this regard.

Thank You,
Divya


Issue: One or more item is missing shipped together case//got only 1 item
Act- call connected// mail marked//EOD filled with remarks approval attached as per below remarks on SF//stage marked
Comm- tat shared 24 Hours for refund reflection in Snapdeal credit


Dear Mam
Kindly look into this case as this is a CRT case and the pd amount is less than 400 and also cx profile is good the ic is in Hindi. So kindly approve for offline refund.

 Suborder id - 61589545544
 case id -91450191

Regard's

 Divya