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call released by my end
Issue: call disconnected
action: call drop selected
Communication: na
issue : cx want to know complaint status // issue-
Action: Info shared
communication: tat shared 24 hours for update regarding the reverse pick up // RPI not initiated // also guide to pack the parcel in original packing // CMN
issue : cx want to know complaint status // issue -
Action: Info shared
Communication: shared the courier partner details // RPI initiated // tat shared 48 hours for pickup // also guide to pack the parcel in original packing // CMN
Issue: cx want to know about the order status // UD marked
Action: FNDR filled // address verified
Communication: tat shared 24 hours for delivery re-attempt // Courier partner name shared // CMN
Alternate Phone number-
Landmark-
Address-
Issue: cx want to return his product (re-scheduled) // issue-
Action: RL filled // Pick up address confirmed // asked for alternate phone number
Communication: tat shared 2-3 days for pickup // shared courier partner name // guide to pack the parcel in original packing // CMN
Alternate Phone number-
Landmark-
Address-
Issue: cx want to return his product // issue -
Action: info shared // DTSS Followed
Communication: Guide cx to raise a complaint from App // CMN
--Reasons--
DTSS followed // This is a non-returnable item
DTSS followed // Product was marked RTO
Issue: NDR Calling // UD marked
Action: FNDR filled // address verified
Communication: tat shared 24 hours for delivery re-attempt // Courier partner name shared // CMN
Alternate Phone number-
Landmark-
Address-
Issue: NDR Calling // UD marked // order is OFD
Action: address verified // AWB number SMS shared
Communication: ask cx to wait till 9 PM // courier partner name shared // CMN
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