Notes

*************************************************************************************************************************************************

******Dialer Issue*******
issue-RFV reversal case
action: call not connected due to dialer issue//mail marked
comm: ask to cx share bank details via mail


Dialer issue

issue-RFV reversal case
action-call not connected due to dialer issue//mail marked
comm-cx needs to confirm bank details as received from un-registered mail


******Dialer Issue*******

issue-RFV reversal case
action-call not connected due to dialer issue//mail marked//bank details received registered mail id as per EOD filled
comm-tat share 8 working days via mail



******Dialer Issue*******
#Query not clear
action: call not connected due to dialer issue//mail marked
comm: need to confirm exact issue



******Dialer Issue*******
# item is not working properly as per description(non returnable)
action: call not connected due to dialer issue//mail marked
comm: need to confirm exact issue


******Dialer Issue*******
# cx received same PD but facing size issue Small (cx order 34B and want to 36B as per description(returnable)
action: call not connected due to dialer issue
comm: need to confirm with cx used the or not



******Dialer Issue*******
#
action-mail marked//call not connected due to dialer issue//NQA SCM move//images received already
comm-tat share 24 hrs via mail



******Dialer Issue*******
#cx said that he recieve the different product he order this sehnaz brand and recieve this shenshine brand As per below remarks(non returnable)
action: call not connected due to dialer issue//mail marked
comm: ask to cx share PD images with brand tag


******Dialer Issue*******
#cx received damage PD as per description (non returnable)
action: call not connected due to dialer issue//mail marked
comm: ask to cx share PD images via mail




****************************************************Query not clear*************************************************************************

issue- query not clear
action- call not connected//disposition select
comm- need to confirm cx exact issue


issue- query not clear
action- call not connected//mail marked
comm- need to confirm cx exact issue

2nd time case attempt call not connected hence case closed




Thank you for contacting Snapdeal. We would appreciate it if you could elaborate on your inquiry and provide more specific information so that we can assist you further.

We require more details to work on your request; please share your exact issue.

Thank you for your patience and understanding. We look forward to hearing from you soon.
​​​​​You can get in touch with us at 9212692126.  

Thank you,
Team Snapdeal  



We tried calling you regarding your product () but couldn't reach you.

In case you want to call please share your alternate number on which number you want to call, we'll attempt calling you.

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal



issue- query not clear
action- call not connected//mail marked
comm- need to cofirm cx exact issue



********************************************************************************************************************************************************** (bank statement received refund not received)


issue- refund related
action- call not connected//mail marked// Escalated to PG Team
comm- Bank Statement received but Refund not received// tat share 48 hrs for update via mail



******************************************************************************************************************************************************************
(CIP STUCK)


issue- refund related ( CIP )
action- call not connected//mail marked// Escalated to Tech team
comm- tat share 7 days via mail

**********************************************************************************************************************************************************
issue-cx want return the PD
action-call not connected//mail marked
comm-deny given as per RA remarks via mail


# Complete item missing( DENY REFUND)
action- mail marked
comm-denial given as per Ra team remarks via mail



#One or more items is missing – Shipped together
action-call connected//mail marked
comm-ask to cx share invoice copy, Snapdeal packaging



# Complete item missing( images requaired)
action-call connected//mail marked
comm-ask to cx share invoice copy, Snapdeal packaging,ID proof

**********************************************************************************************************************************************************

(RFV USED)



issue- RFV reversal case
action- call not connected//mail marked
comm- cx already used RFV amount Deny given via mail


We are unable to transfer your amount to the bank as you have already used the refunded amount of INR - 322.00 from Snapdeal credit. On this suborder ()

We apologize for the inconvenience caused . IF you have any other query or concern feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal



**********************************************************************************************************************************************************

(ON HOLD)

issue- refund on hold(tat breached)
action-mail marked//call not connected//disposition (on hold)//esclated to PG team
comm-tat share 48 hrs


issue- refund on hold
action-mail marked//call not connected
comm- tat shared 4 days

**********************************************************************************************************************************************************
(USED AND OLD)

issue-cx received Item appears used/old(non-returnable item)
action-call not connected//mail marked
comm-ask to shared product images via mail

**********************************************************************************************************************************************************

(CIP)

issue- Refund related ( Cancellation in progress )
action-call connected// mail marked // Escalated to Tech team
comm- tat share 48 hrs fo refund update


issue-refund related(CIP tat breache)
action-mail marked//call connected
comm-tat share 48 hrs


**********************************************************************************************************************************************************

(CATP)

# cx received same item but Size too Large ( CATP)
action - IC update // mail marked
comm- deny given 



#cx received same PD but facing Quality issue
action-mail na//call not connected//IC updated
comm-As per cx VOC denial given



#cx received same size but facing size issue(non returnable)
action-call connected//mail marked//IC updated
comm-PD is non returnable as per denial given


**********************************************************************************************************************************************************

(UN RAGISTERED MAIL)


We tried calling you regarding your bank detail confirmation since received from a non registered mail id, but couldn't reach you.
We request you to kindly share the alternate number on which you want to call back. So that refund could be initiated.

Thank You,
Team Snapdeal



issue-RFV reversal case
action-call not connected//mail marked
comm-cx needs to confirm bank details as received from un-registered mail

2nd time case attempt call not connected hence case closed


Dialer issue

issue-RFV reversal case
action-call not connected due to dialer issue//mail marked
comm-cx needs to confirm bank details as received from un-registered mail



We would like to inform you that we are unable to process your refund as your bank details were received from a non-registered mail ID. For bank details verification of yours, please contact us at 9212692126.

If you require any further assistance, feel free to reply; we'd be glad to help you.

Thank You,
Team Snapdeal


**********************************************************************************************************************************************************

(EOD)

issue-RFV reversal case
action-mail marked//EOD already filled-05/12/2024
comm-tat share 8 working days via mail



This is with reference to your order 

We are glad to inform you that your refund of INR 291.00 has been processed successfully on 12/11/2024 to your account. The refund should reflect in your account by 8 working days.

Please refer to your upcoming bank statement to verify the refunded amount. In case you do not receive the refund by 8 working days, please contact your bank's customer care.

We look forward to seeing you again soon.

Thank You,
Team Snapdeal
 


issue-RFV reversal case
action-call not connected //mail marked//bank details received registered mail id as per EOD filled
comm-tat share 8 working days via mail



issue-RFV reversal case
action-call connected//mail marked//EOD filled
comm-tat share 8 working days



This is regarding the refund for your item

As per telephonic conversation, We have received your bank account details and have successfully processed your refund to your account ending with 2088. This refund will appear in your account within 8 business days.

Transaction amount: Rs. 304.00
Refund Date: 06/12/2024

Thank You,
Team Snapdeal
​​​​​​​



issue-Refund initiated(RTI MARKED)
action-call connected//mail marked//EOD filled
comm-tat share 6 days



This is regarding the refund for your item

We have received your bank account details and have successfully processed your refund to your account ending with 8674. This refund will appear in your account within 6 days.

Transaction amount: Rs. 1,429.00
Refund Date:02/12/2024

Thank You,
Team Snapdeal
​​​​​​​


This is regarding the refund for your item 

We have received your UPI details and have successfully processed your refund to your UPI. This refund will appear in your account within 6 days.

Transaction amount: Rs. 319.00
Refund Date:04/12/2024

Thank You,
Team Snapdeal
​​​​​​​


issue-RFV reversal case
action-call connected on this case-90523996//mail marked//bank details received on this case-90523996//EOD filled
comm-tat share 8 working days


**********************************************************************************************************************************************************
[email protected]
(UPI TO UP)

issue- refund related
action-mail marked//call not connected
comm- tat shared 3-4 days via mail


We are glad to inform you that your refund of INR 708.00 has been processed successfully on 10/11/2024 to your UPI. The refund should reflect in your account by 3-4 days.

Please refer to your upcoming bank statement to verify the refunded amount. In case you do not receive the refund by 3-4 days, please contact your bank's customer care.
 
We look forward to seeing you again soon.

Thank You,
Team Snapdeal
 

**********************************************************************************************************************************************************
(RAC)


#cx received different PD as per description(non returnable)
action-mail marked//call not connected(busy)
comm-ask to cx share PD images via mail


#cx received defective item (non returnable)
action-call connected//NQA SCM move
comm-tat share 24 hrs


#cx received same PD but facing size issue(small)returnable
action-call connected//NQA SCM move//PD unused
comm-tat share 24 hrs


# cx received same PD but facing size issue (large) as per description(returnable)
action: call not connected//mail marked
comm: need to confirm with cx used the PD or not



#cx facing size issue(returnable)
action - call not connected // mail marked
comm-need to confirm with cx received item used or not



#cx received different PD as per description( non returnable)
action-mail marked//call not connected
comm-ask to cx share PD images via mail



#cx received different PD as per description( non returnable)
action-mail marked//call not connected//NQA SCM move//images received already
comm-tat share 24 hrs via mail


#cx order Pack of 2 but received pack of 1 as per description(non returnable)
action-call connected//mail marked//IC updated//case move
comm-tat share 24 hrs


**********************************************************************************************************************************************************

(RFV AMOUNT INITIATED)



We always want to serve our customers in the best possible manner. Hence a refund amount for Rs 573.00 has been sent to you in Snapdeal credit on Snapdeal App . The amount will be valid for 1 year from date of 11-11-2024 issue and can be used for your future purchases on Snapdeal.
 
IF you have any other query or concern feel free to reply. We'd be glad to help you.
 
Thank You,
Team Snapdeal



issue - refund related
action- call not connected // mail marked
comm-info share amount initiated on Snapdeal credit via mail


issue - refund related
action- call connected // mail marked
comm-info share amount initiated on Snapdeal credit//cx agree

saji57687okicici

issue - refund related
action- call not connected // mail na
comm-need to info share amount initiated on Snapdeal credit



**********************************************************************************************************************************************************

( ASKING NEFT)


issue- refund related(PUC marked CCA not marked)
action-mail marked//call not connected//tag to Rehana mam
comm- tat shared 48 hrs via mail


issue- Refund related
action- call not connected// mail na
comm- need to ask with cx shared NEFT details



issue- RFV reversal case
action- call not connected// mail marked
comm- ask to cx shared NEFT details via mail


issue- RFV reversal case
action- call not connected// mail marked
comm- ask to cx shared correct IFSC code via mail


**********************************************************************************************************************************************************
(BANK STATENENT)



issue- Refund related
action- call not connected // mail marked
comm- ask to cx shared bank statement via mail




issue- Refund related
action- call not connected // mail na
comm- need to ask cx shared bank statement if refund not received


issue- refund related
action-mail marked//call not connected//refund initiated-01/11/2024
comm-ask to cx share bank statement via mail


This is with reference to your order 

I am sorry to note that you have still not received your refund which was processed on 25/11/2024 from our end. In order to investigate the matter further, I request you to kindly share a copy of your bank account statement in PDF format from 25/11/2024 till today.

I will look into the status of your refund as soon as I receive your account statement and assure you of a quick resolution.

I look forward to hearing from you soon.

Thank You,
Noorsana
 

**********************************************************************************************************************************************************
( AMOUNT SHOWN CREDITED)

issue- Refund related
action- call not connected // mail marked
comm- info share amount shown credited in bank statement on this date-22/10/2024 via mail



Ozonetel issue(calling acceptation)


​​​​​​​
This is with reference to your order 

Refund of your item has already been processed in your account on 05/11/2024 and here is the reference number - 490654444618 for the same. 

In case the amount is still not credited, kindly share the reference number with your bank to check the same. Amount shown credited on your statement which you shared from 07/11/2024.

Thank You,
Team Snapdeal

**********************************************************************************************************************************************************
(EOD REJECTED)
dialer issue

​​​​​​​issue- RFV reversal case(EOD rejected)
action- dialer issue// mail marked
comm- ask to cx shared new NEFT details via mail


​​​​​​​issue- RFV reversal case(EOD rejected)
action- call not connected// mail marked//as cx share again same details
comm- ask to cx shared new NEFT details via mail

as cx share again same details

This is with reference to your order -

This is in reference to the NEFT refund against suborder (60014611316). We have discovered that the refund of amount (1,206.00 ) failed due to incorrect NEFT details provided. Kindly share the New bank NEFT details in the format below:
     
Account Number:
Account Holder's Name:
IFSC Code:
     
Once we receive and verify the New bank NEFT details, we will proceed with the refund process accordingly. Kindly provide the requested information within 24 hours to ensure a smooth refund transaction. If you have any further questions or concerns, please feel free to reach out. Thank you for your cooperation.
     
Thank You,
Team Snapdeal


**********************************************************************************************************************************************************
(OFP)


issue-product is OFP
action-call not connected//mail marked
comm-info share with cx PD is out for pick up via mail


We would like to inform you regarding your pick up that our courier partner is out for pick up today, please wait till 6 PM and also find the below details - 

Pickup partner contact -07406247777,104
Pickup Boy name - Lalit Kumar
Pickup partner name - EKART_DSQC

We appreciate for your patience and sincerely apologies.

Thank You,
Team Snapdeal

**********************************************************************************************************************************************************
Pickup Rescheduled

issue: cx wants to know the complaint status(return case)
action-call not connected//RL filled//mail marked
comm- tat shared 2-3 days for pickup via mail

**********************************************************************************************************************************************************
APUC

Issue: product picked related(APUC case)
action-call connected//RL filled// APUC marked//asked cx to share the pick up boy name and pick up boy no
comm-tat shared 72 hours for update
currier partner no-01135645094


**********************************************************************************************************************************************************
late beyond

#product related
action-call not connected//mail marked
comm-need to share info regrading the PD

Dialer issue
#product related
action-mail marked
comm-info share PD related and tat share asap

Dialer issue

#product related
action-mail marked
comm-tat share 24 hrs for update via mail

**********************************************************************************************************************************************************


issue - refund related
action- call not connected // mail marked
comm-reference no. shared via mail also ask to cx coordinate to bank



**********************************************************************************************************************************************************
(Payment deducted, order not confirmed)



issue-Payment deducted, order not confirmed
action-mail marked//call not connected
comm-tat share 48 hrs via mail

**********************************************************************************************************************************************************
#cx received used and old PD (non returnable)
action-call not connected (busy)//mail marked
comm-ask to cx share PD images with JPG format//cx share images not open in system

**********************************************************************************************************************************************************