Notes

Everything you need learn about LaserShip tracking
Can you track your LaserShip package without a tracking number?
Regrettably, you are unable to track the position of your LaserShip package without a tracking number, as there is no way to associate it with your shipment. Fortunately, most sellers or online shops deliver a confirmation email including tracking information, and sometimes they may send confirmation messages with tracking information via text. If you ordered online and have an account with the merchant or storefront, review your recent purchase history for the tracking number.

How late does LaserShip deliver?
On weekdays, LaserShip makes deliveries from 8 AM local time until 9 PM local time for residential addresses and until 5 PM local time for business addresses. In some regions, LaserShip features special delivery services to residential addresses during the same hours on Saturdays and Sundays for an additional fee. LaserShip also doesn't make deliveries on national holidays during weekdays or weekends.

How long does LaserShip normally take for international packages?
LaserShip shipping times from international addresses change depending on the length between the origin and destination countries but usually don't exceed 14 business days. However, these times can be impacted by customs processing, weather events, operational backlogs, and national holidays in either the origin or destination country. Some countries don't process shipments on weekends or national holidays, which can increase delivery times.

How long can LaserShip keep a package?
Typically, LaserShip chooses not to hold packages and would rather attempt delivery twice on different days. After two failed delivery attempts, LaserShip will get in touch with you or the merchant you ordered from to try to correct the address or find another address to send your package to. However, if you call LaserShip, they will enable you to pick up your package at one of their local delivery facilities. Hold times are determined by the type and size of the package and whether they have adequate space to store it for you.

How do I complete signature for a LaserShip package?
Many packages with high-value items or sensitive information require signatures before being given to recipients. Sometimes, regardless of package contents, signature service calls for an additional fee. If your package needs a signature, the delivery driver generally carries a tablet for you to sign with a stylus. Sometimes drivers will need signatures on paper with a pen, which they will give you.

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What happens if LaserShip loses my package?
If your package doesn't show up and it's past the expected arrival time, look at where your package was last located. If your package is outside the US Midwest or Eastern US, another courier could have been transporting your package at the time, and they would be liable. However, once your package arrives at the US Midwest or East Coast, you must contact LaserShip.

If your tracking displays your package as delivered but it's not there, get in touch with LaserShip online or by phone. They request that you give them at least 48 hours to thoroughly investigate your package internally, as they will try to track down it before reimbursing or replacing it. The protocol is the same if your package arrives damaged - you still need to reach out to them online or by phone and give them 48 hours to investigate.

What occurs if I miss my LaserShip delivery?
If you're not home when LaserShip tries delivery, they'll put the package at your doorstep for when you return. If you're not home and they are unable to reach your doorstep for some reason, or if your package needs a signature, LaserShip will take your package to one of their local delivery centers. The next day, LaserShip will try a second delivery. If they are unable to deliver your package the second time, LaserShip will get in touch with you or the merchant you ordered from to update the address or choose another address to receive the package. If you prefer, they'll keep your package at a local delivery center for pickup - you can phone them and request this service.

Why isn't my LaserShip package moving?
Weather events, business backlogs, customs, national holidays, and weekends can all cause your package to halt moving for a period. Other times, it might be that the courier is using milestone tracking. Milestone tracking indicates tracking packages only through key events in the shipping process, such as when packages leave for delivery or get in major cities. This can make your package seem not to be moving even though it's making its way to you.

Why is my LaserShip package still pending?
If your package shows as pending initially, don't be concerned - this just signifies your package hasn't shipped yet. This might be because your package has been picked up by LaserShip but hasn't been scanned onto the plane that's transporting it to you. If your package shows as pending longer than usual, reach out to the retailer or online storefront you ordered from to check if your package has been collected by LaserShip. If your package has been collected, reach out to LaserShip to determine what stage of transport your package is in.

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