Notes

f7 is for comments section
f6 payment
save the changes done we have to press f8,orels changes will not be saved then enter
f9 for all cancellations other fees made after the booking, f6 will show all the payment done
reason codes; for refunds we need to add that to these q
ues
BQREV normal refund shift f8
NSHREV No shurd refund
AG and TA (AGENCY),JP IS FOR PAYMENTS BY CARD OR SOMETIMES UPI,vo vouchers.if the amount is in bracket then its refund
if the payment was done in AED refund will be in inr (shift cnrl+c)
.credit shell means if we did a payment for one flight and it the flight was cancelled the money is kept with the company itself and the customer can use it lateron...can see this in credit history
ALT F1 we can see GENERAL POLICY,for exact website
shift F11 links
CNTL Q shows in which queu the onr is in
group booking will not show fare
(DV SHOWING MEANS its divided from group booking,if dv not showing infront of amount with bracket its refunded
cntl T divided bookings
(mother and child pnr ?)
Paytm also considerd as ag
if the amount is not showing in the bracket then check the quae,amount showing in bracket then its processed{for ag}
if we make the refund amount in que then it is initiated
OBT is for customers who n eed to get the refund when they pay the cash...{CA}
irope meanse changes to flight time or anything like that {controllable & uncontrollable conditions}
midway irop paasenger will get full refund
archived pnr are old pnr such persons cannot get travel certificate from our end
car compensation cannot given when the passenger is informed before 14 days of the flight the the flight is cancelled.
block time is the flight duration.
if the block time is less than 1 hur then compensation is 5k is block time is between 1 to 2 hurs its 7500
.2 types of no show;
no show and counter no show
{before 60 mints counter will close and boarding gate will close before 25 mints before}
.f4 for taxes
FIDS display in airport
wire transfer is international bank transactions
cntl F6 voucher details
for all vouchers validity is 180 days and for spice assuarance it is 90 days
auto checkin is when the passenger is not ready to pay for the seat...within 12 hurs only will get the boady pass
AGHL MEANS pasanger didn't rceved the luggage
3 types
if the passengers luggage got damaged he have to get compensation,if prifilage is there in the bag elt form will give as spicejet have no responsibility in that.level 4 is that mistake is from passengers part.
[email protected]
CFR {maily crew report}CRF.user,password Spice@123{crew flight report}
crossborder fee is the amount charged by the bank while doing international transactions maily in refunds,in that condition we have to ask the passenger to contact their bank.mainly comes for international cards
all problems related to group booking is handled by group desk,when it come to compensation it is handled by us
SRV ABOUT VOUCHER IN SG DOCS
only will conmpensation if the customer mentioned compensation in the mail only
if the passenger is mentioned car or dgca in the mail only they will get that if not means will get only 3k voucher
wchr ramp
wchs stairs these are wheelchares..if its late compensation of 300
wchc cabin{now its WCHE}
potential complaints?
refreshment is giving to the passengers when the flight is late after checkin
mocka policy:pasengers will get 24 hurs of lookin period withinthat they can make any changes they needed for that they have to call the call center.and the flight should be after 7 days if it is within 7 days passenger is not eloigible.if didn't called to call center or if thry cancelled and then called means they will not get those.
QRCA: Quiry, request ,cancellation, appreciation.

MCC engineering team {
tail no is rej number from cfr
CNTRL F TO FIND PNR IN OBT

prm {passenger with reduce mobility,which} include blind peoples also
poc {portable oxygen concentratior}
spiceclub[sc] is a program for frequent flyerds{they will get more options as they will get some points at each flying and they can see it later ,no registration fee,
will get the points only after the travel,
{pax should be 18 and above,user id will be phone no for Indians starting 91,number cannot be change,when we take that we will be a classic member,if third part is making booking they have to add the pnr,person who is making the booking only will get the points[in group booking who is making booking only will get the points if all of them are sc members],all the 4 card member will get same facilities for that we have a minimum number of flights and if we are not maintaining that we will go back to lower one,points is calculated according to the basic fare,from pulse application they can update the pnr and check the gained points and the burnt points

sg docs
refund ;portal



pulse we can see transition details