Notes
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7:18 PM Connecting...
7:18 PM Connected. A support representative will be with you shortly.
7:18 PM Support session established with Lucy.
7:19 PM You have granted full permission to Lucy. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
7:19 PM Remote Control started by Lucy.
7:19 PM Lucy: Hi.
7:19 PM Lucy: Welcome to MS Support Desk.
7:19 PM Customer: Hello
7:20 PM Remote Control by Lucy stopped.
7:20 PM Customer: Hi
7:20 PM Lucy: Please click on YES or OK when Prompted now
7:20 PM Customer: k
7:20 PM Remote Control started by Lucy.
7:21 PM Lucy: How may I help you today?
7:21 PM Customer: My computer is runnnnnnnnnnnnnning slow
7:22 PM Customer: can u fix it please
7:22 PM Lucy: Sure, Before we proceed, please provide me your full name, email address and Cell phone number for our records so that we can call you back in case if you get disconnected in between the chat session.
7:22 PM Customer: Name:John Smith
7:23 PM Customer: Email: [email protected]
7:23 PM Customer: Phone:877654329
7:23 PM Lucy: Thank you for the information, John.
7:23 PM Customer: ok
7:24 PM Lucy: I understand that your computer is running slow and I will help you in improving the performance of your computer.
7:24 PM Lucy: Shall we proceed?
7:24 PM Customer: thanks
7:25 PM Customer: yes
7:25 PM Lucy: You are welcome, John.
7:26 PM Customer: when i open internettttttttttttttttt explorer off desktop something bad happens
7:26 PM Lucy: Not to worry, John. Let me go ahead and have a complete check on your computer first and start fixing your computer.
7:27 PM Lucy: Shall we proceed?
7:27 PM Customer: yea
7:28 PM Customer: did u fix it?
7:28 PM Lucy: Thank you, John. Our Process is completely secured and we MS Support desk is an independednt technical support providers working in this sector for more than 10 years.
7:29 PM Customer: ok
7:29 PM Lucy: This process would take you around 20 to 30 minutes. I request you to be online with me.
7:29 PM Customer: whats wronng with my computer
7:30 PM Customer: ??
7:30 PM Lucy: John, it seems like you had visited an unwanted advertisement websites and intrusions had attacked your computer.
7:30 PM Lucy: That is the reason your computer is responding really slow.
7:30 PM Customer: do i have virus
7:31 PM Customer: when i wnet on a website it said iiiiiiiiiiiii had a virus
7:31 PM Lucy: Yes, John. But we will completely remove all such infections from your computer completely.
7:31 PM Customer: *i
7:32 PM Customer: where is the virus on my computer
7:32 PM Lucy: Let me have a detailed check and show it for you.
7:35 PM Customer: what is this
7:35 PM Customer: HACKED i dont want thay
7:35 PM Memory information requested by and sent to Lucy.
7:35 PM Scheduled tasks information requested by and sent to Lucy.
7:35 PM Operating System information requested by and sent to Lucy.
7:35 PM Disk drive information requested by and sent to Lucy.
7:35 PM CPU information requested by and sent to Lucy.
7:35 PM Recent events requested by and sent to Lucy.
7:35 PM Process list requested by and sent to Lucy.
7:35 PM Lucy: I will be glad to fix it for you.
7:35 PM Lucy: Please wait for a while I look into the computer.
7:39 PM Lucy: Based on the primary check it appears that I’ll have to run a detailed scan to check if your computer is all set to use Internet Explorer without any issues . It will take about 5 to 7 minutes to run the detailed scan.
7:39 PM Lucy: May I go ahead ?
7:39 PM Customer: sure
7:40 PM Lucy: Thank you for the permission; please stay online while I run the scan.
7:41 PM Customer: ok
7:41 PM Lucy: Can I have your phone number for your our records as the number provided earlier was not savable on the Database ?
7:43 PM Customer: waiiiit can i see the virus befour i give you any other further deeeeeeeeeeeeeetails
7:43 PM Customer: thanks
7:43 PM Lucy: Okay, please stay online.
7:45 PM Customer: thats the incorrect time
7:45 PM Lucy: OKay, please let me know the time zone you are in ?
7:45 PM Customer: ok
7:45 PM Customer: America
7:47 PM Lucy: From the diagnosis I see that there are lot of errors and issues on the computer.
7:48 PM Lucy: The fix process would require us to invest in several resources and would cost you USD $99.99 to get all the issues fixed.
7:48 PM Customer: wheres the virus though cccccccccan you show me if possibe please
7:48 PM Customer: is that the virusssssssssssssss
7:49 PM Customer: who put it on there
7:49 PM Lucy: The script running behind is an affect of the VIRUS that is trying to hack your personal and confidential information on the computer.
7:49 PM Customer: whats the virus called
7:50 PM Lucy: These viruses are spread all over the internet and we cannot identify the exact source of virus at this point, However these infections get into your computer while your watch movies, play online games etc.
7:50 PM Customer: cos im pretty sure this is a new install of win 7 running on a VM
7:50 PM Customer: dont bother installing syskey cos iiiiiiiiiiiii have a key loghger
7:50 PM Customer: that is a bath file i put there
7:51 PM Customer: logger
7:51 PM Lucy: Okay to increase the computer speed and to make sure you do not face any issues on the computer. It would cost you $49.99.
7:52 PM Lucy: This is the least and best deal I can offer you at this time.
7:52 PM Lucy: Would you like to go ahead?
7:52 PM Customer: did you read what i said
7:52 PM Customer: cos im pretty sure this is a new install of win 7 running on a VM
7:50 PM Customer: dont bother installing syskey cos iiiiiiiiiiiii have a key loghger
7:50 PM Customer: that is a bath file i put there
7:51 PM Customer: logger
7:53 PM Customer has revoked all permissions.
7:53 PM Remote Control by Lucy stopped.
7:53 PM You have denied full permission to Lucy.
7:53 PM You have denied full permission to Lucy.
7:53 PM You have denied full permission to Lucy.
7:53 PM You have denied full permission to Lucy.
7:53 PM Customer: ITS A VM
7:54 PM You have granted full permission to Lucy. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
7:54 PM Remote Control started by Lucy.
7:54 PM Customer: VIRTUAL MECCCCCHINE
7:54 PM Customer has revoked all permissions.
7:54 PM Lucy: Got that John
7:54 PM Customer: what are you going to do install syskey
7:54 PM Customer: ive got ur ip
7:54 PM Remote Control by Lucy stopped.
7:55 PM Customer: im going to report it
7:55 PM Lucy: you think you are genius. We do accept that and very much thanks for it
7:55 PM Customer: and to logmein123
7:55 PM Customer: have a good one
7:55 PM Lucy: you can go for a complain on us anywhere we are a registered concern
7:55 PM Lucy: thank you
7:56 PM Lucy: Have a great day ahead
7:56 PM Lucy has ended the session.
7:18 PM Connected. A support representative will be with you shortly.
7:18 PM Support session established with Lucy.
7:19 PM You have granted full permission to Lucy. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
7:19 PM Remote Control started by Lucy.
7:19 PM Lucy: Hi.
7:19 PM Lucy: Welcome to MS Support Desk.
7:19 PM Customer: Hello
7:20 PM Remote Control by Lucy stopped.
7:20 PM Customer: Hi
7:20 PM Lucy: Please click on YES or OK when Prompted now
7:20 PM Customer: k
7:20 PM Remote Control started by Lucy.
7:21 PM Lucy: How may I help you today?
7:21 PM Customer: My computer is runnnnnnnnnnnnnning slow
7:22 PM Customer: can u fix it please
7:22 PM Lucy: Sure, Before we proceed, please provide me your full name, email address and Cell phone number for our records so that we can call you back in case if you get disconnected in between the chat session.
7:22 PM Customer: Name:John Smith
7:23 PM Customer: Email: [email protected]
7:23 PM Customer: Phone:877654329
7:23 PM Lucy: Thank you for the information, John.
7:23 PM Customer: ok
7:24 PM Lucy: I understand that your computer is running slow and I will help you in improving the performance of your computer.
7:24 PM Lucy: Shall we proceed?
7:24 PM Customer: thanks
7:25 PM Customer: yes
7:25 PM Lucy: You are welcome, John.
7:26 PM Customer: when i open internettttttttttttttttt explorer off desktop something bad happens
7:26 PM Lucy: Not to worry, John. Let me go ahead and have a complete check on your computer first and start fixing your computer.
7:27 PM Lucy: Shall we proceed?
7:27 PM Customer: yea
7:28 PM Customer: did u fix it?
7:28 PM Lucy: Thank you, John. Our Process is completely secured and we MS Support desk is an independednt technical support providers working in this sector for more than 10 years.
7:29 PM Customer: ok
7:29 PM Lucy: This process would take you around 20 to 30 minutes. I request you to be online with me.
7:29 PM Customer: whats wronng with my computer
7:30 PM Customer: ??
7:30 PM Lucy: John, it seems like you had visited an unwanted advertisement websites and intrusions had attacked your computer.
7:30 PM Lucy: That is the reason your computer is responding really slow.
7:30 PM Customer: do i have virus
7:31 PM Customer: when i wnet on a website it said iiiiiiiiiiiii had a virus
7:31 PM Lucy: Yes, John. But we will completely remove all such infections from your computer completely.
7:31 PM Customer: *i
7:32 PM Customer: where is the virus on my computer
7:32 PM Lucy: Let me have a detailed check and show it for you.
7:35 PM Customer: what is this
7:35 PM Customer: HACKED i dont want thay
7:35 PM Memory information requested by and sent to Lucy.
7:35 PM Scheduled tasks information requested by and sent to Lucy.
7:35 PM Operating System information requested by and sent to Lucy.
7:35 PM Disk drive information requested by and sent to Lucy.
7:35 PM CPU information requested by and sent to Lucy.
7:35 PM Recent events requested by and sent to Lucy.
7:35 PM Process list requested by and sent to Lucy.
7:35 PM Lucy: I will be glad to fix it for you.
7:35 PM Lucy: Please wait for a while I look into the computer.
7:39 PM Lucy: Based on the primary check it appears that I’ll have to run a detailed scan to check if your computer is all set to use Internet Explorer without any issues . It will take about 5 to 7 minutes to run the detailed scan.
7:39 PM Lucy: May I go ahead ?
7:39 PM Customer: sure
7:40 PM Lucy: Thank you for the permission; please stay online while I run the scan.
7:41 PM Customer: ok
7:41 PM Lucy: Can I have your phone number for your our records as the number provided earlier was not savable on the Database ?
7:43 PM Customer: waiiiit can i see the virus befour i give you any other further deeeeeeeeeeeeeetails
7:43 PM Customer: thanks
7:43 PM Lucy: Okay, please stay online.
7:45 PM Customer: thats the incorrect time
7:45 PM Lucy: OKay, please let me know the time zone you are in ?
7:45 PM Customer: ok
7:45 PM Customer: America
7:47 PM Lucy: From the diagnosis I see that there are lot of errors and issues on the computer.
7:48 PM Lucy: The fix process would require us to invest in several resources and would cost you USD $99.99 to get all the issues fixed.
7:48 PM Customer: wheres the virus though cccccccccan you show me if possibe please
7:48 PM Customer: is that the virusssssssssssssss
7:49 PM Customer: who put it on there
7:49 PM Lucy: The script running behind is an affect of the VIRUS that is trying to hack your personal and confidential information on the computer.
7:49 PM Customer: whats the virus called
7:50 PM Lucy: These viruses are spread all over the internet and we cannot identify the exact source of virus at this point, However these infections get into your computer while your watch movies, play online games etc.
7:50 PM Customer: cos im pretty sure this is a new install of win 7 running on a VM
7:50 PM Customer: dont bother installing syskey cos iiiiiiiiiiiii have a key loghger
7:50 PM Customer: that is a bath file i put there
7:51 PM Customer: logger
7:51 PM Lucy: Okay to increase the computer speed and to make sure you do not face any issues on the computer. It would cost you $49.99.
7:52 PM Lucy: This is the least and best deal I can offer you at this time.
7:52 PM Lucy: Would you like to go ahead?
7:52 PM Customer: did you read what i said
7:52 PM Customer: cos im pretty sure this is a new install of win 7 running on a VM
7:50 PM Customer: dont bother installing syskey cos iiiiiiiiiiiii have a key loghger
7:50 PM Customer: that is a bath file i put there
7:51 PM Customer: logger
7:53 PM Customer has revoked all permissions.
7:53 PM Remote Control by Lucy stopped.
7:53 PM You have denied full permission to Lucy.
7:53 PM You have denied full permission to Lucy.
7:53 PM You have denied full permission to Lucy.
7:53 PM You have denied full permission to Lucy.
7:53 PM Customer: ITS A VM
7:54 PM You have granted full permission to Lucy. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
7:54 PM Remote Control started by Lucy.
7:54 PM Customer: VIRTUAL MECCCCCHINE
7:54 PM Customer has revoked all permissions.
7:54 PM Lucy: Got that John
7:54 PM Customer: what are you going to do install syskey
7:54 PM Customer: ive got ur ip
7:54 PM Remote Control by Lucy stopped.
7:55 PM Customer: im going to report it
7:55 PM Lucy: you think you are genius. We do accept that and very much thanks for it
7:55 PM Customer: and to logmein123
7:55 PM Customer: have a good one
7:55 PM Lucy: you can go for a complain on us anywhere we are a registered concern
7:55 PM Lucy: thank you
7:56 PM Lucy: Have a great day ahead
7:56 PM Lucy has ended the session.
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