Notes

Thank you so much for taking the time to reach out to us, and I want to sincerely apologize that the troubleshooting steps we provided didn’t resolve the issue with your product. I can only imagine how frustrating it must be to deal with these kinds of challenges, especially when you’ve already invested time and energy trying to get everything working properly. Please know that we truly understand your disappointment, and we are deeply sorry for any inconvenience this situation may have caused.

We always strive to deliver products that meet the highest standards of quality and performance, and it’s disheartening to hear that we fell short in your case. I want to assure you that your response is incredibly valuable to us and helps guide our efforts to improve both the quality of our products and the level of service we provide to customers like you.

Upon reviewing your order, I regret to inform you that your warranty expired on 2024-09-02 , and as a result, our policy unfortunately prevents us from offering a replacement at this time. I know how disappointing this must be, especially after you’ve already made efforts to resolve the issue. Please accept our sincerest apologies for this, and understand that this is not the case we want for any of our customers.

While we’re unable to offer a replacement due to the warranty policy, we do want to express our gratitude for your understanding and your continued support. To help make this right, we’d like to offer you a 25% care code for use on your next purchase from our official website. This code can be applied to a wide selection of our products:

-chargers
-batteries
-power strips
-cables
-docking stations

You can use the code [WSC6ZSUBUK] at checkout, and it’s valid until the end of the year. Please note that the discount cannot be applied to power storage products, and it cannot be combined with any other promotional offers. You can browse our full collection at

https://www.anker.com/uk

We truly understand the frustration that comes with these kinds of situations, and we want to do everything we can to regain your trust and confidence. Your satisfaction is our highest priority, and while we cannot undo the inconvenience you’ve faced, we hope this gesture helps show our commitment to making things right for you.

I sincerely hope that despite this situation, you will continue to trust in our brand, and that we’ll have the opportunity to serve you again in the future. If you have any questions, or if there’s anything else we can assist with, please don’t hesitate to reach out to us. We’re here to help in any way we can.

Once again, thank you for your understanding, your patience, and your continued support. We hope you have a wonderful day and that your future experiences with us are nothing short of excellent.

Have a great day!