Notes

Nathaly Zegel
406 Fox Lake Dr.
Lakeland , FL 33809
863-777-1988
[email protected]

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast- paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications.Able to work well independently with little to no supervision. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and data entry.


Skills:
• Bilingual: English and Spanish
• Proficient computer literacy proven through work experience in [Front desk , Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook]
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Highly critical thinker with effective researching skills .

Job Experience:

(January 1, 2012- January 10, 2015) Crew Member - McDonald's / 6330 Us Highway 98 N Lakeland, Florida 33809 / Phone: (863)859-2263

• Customer Orders: Took customer orders, recorded it into computer database and returned change.
• Customer Service: Maintained friendly, smiling and good attitude with every customer specially addressing complaints calmly and swiftly.
• Cash Handling: Took cash responsibility and matched daily cash in drawers with sales at day end and closing.
• Proven ability to perform workplace cleaning and maintenance tasks.
• Communicated clearly and positively with coworkers and management.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.


( February 5, 2015- December 1, 2015) Sales Associate - Ross / 919 Lakeland Park Center Dr. Lakeland, FL 33809-3841/ Phone (863) 859-7590

• Provided high-quality customer service to optimize customer purchasing and payment process.
• Educated customers on available product options to meet and exceed customer service experience.
• Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions.
• Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.


( January 4, 2016- May 9,2016 ) Administrative Assistant/ Intake Specialist- Platinum Benefit Services, Inc. / 2920 Drane Field Road Lakeland, FL 33811/ Phone 863- 687-3679

• Answer and return high-volume inbound calls in a timely and professional manner.
• Read and filter corporate email, serving as first line of customer support.
• Prepare corporate personnel agendas, schedules and itineraries.
• Strong knowledge of office and administrative software including Microsoft Excel, Word and Power Point.
• Accustomed to fast paced offices, juggling multiple tasks simultaneously.
• Hands-on experience in reviewing, updating or making changes to customer accounts.
• Entering client's information in company database .
• Following up with nursing homes and retierment facilties to insure correct data.


Education:


( 2014) Mckeel Academy of Techonology - High School Diploma / High Honors 3.8

• 1810 W Parker St, Lakeland, FL 33815
Phone: (863) 499-2818


( 2014- 2015) Polk State College

• English Comp. 101
• Medical Terminology
• Alegbra 2