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READ-21: Low Readings of the Sensor Scan
The customer called to report low reading from the sensor scan.
Comparison made within 10min
Sensor scan:4
Meter scan:8.1
Difference over 20%
Handled as per to TSG Sensor
replacement x
Return is expected Yes
INSERTION-1: Bleeding after Sensor Insertion
The customer called reporting that they bled after insertion
Handled as per to TSG Sensor
replacement
Return is expected Yes
INSERTION-3: Adhesive Issue-Overbandage (Sensor Fell Off)
The customer called to report a sensor that fell off after [ LESS THAN 14 days of usage]
Advised the customer [TO USE SOME OVER BANDAGE ]
Handled as per to TSG Sensor
replacement FSL2X1
DSPC-20: Sensor End / Sensor Error / Replace (Check Again in 10 Minutes…)
The customer called to report an error message that appears Error message : REPLACE SENSOR
Advised the customer [TO USE SOME FINGRE PRICK TEST ]
Handled as per to TSG
Sensor replacement
Return is expected Yes
software 2.11.2.8275
os 17.6.2
device iphone 14
country canada
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