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since there's no further assistance needed I am very glad that I successfully assist you with (concern) quick and easy, and for more on going sales, promotions and self-service options please do visit our website and there would be a very quick survey after this call with regards to my service, are you willing to take the quick survey? I would really appreciate your feedback.
perfect! so please stay on the line and listen carefully to the survey, once again my name is Maegan, thank you so much for calling Macys and have a wonderful day ahead, bye for now!
OPENING SPEIL:
(POSITIVE)
got it, I understand that you (concern) but since you have me on the line, I am very much willing to assist you, can you please provide me your order number
(NEGATIVE)
I apologize for all the inconvenience but since you have me on the line, I am very much willing to assist you (concern), can you please provide me your order number.
PLACING ORDER:
before I place the order please be advice that you will be receiving an email 2 confirmations, the 1st one is the email confirmation that you will be receiving within an hour and the next one is the email containing the tracking number once the item ships out.
and we only have 30mins modification time frame incase you want to make changes in your order.
and also just to inform you we are currently having our extended return policy so if you purchase on us starting from 7th of October, we will accommodate your return up until January 31st, 2025th, so may I have your permission to place the order now?
GHOST SPEIL:
I am sorry, as I am hearing no response, I'll be disconnecting this call, If we can still assist you in the future please do not hesitate to call us at 1-800-289-6229. have a wonderful day ahead, bye for now!
TIMEFRAME:
reshipment: 2-3 business days
refund: 7-10 business days or it depends on your banks processing time
(Macys card) 3-5 business days
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