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values or behaviors
-service to the customer
customer first
frontline focused
innovative and agile
-strive for excellence
high performance
accountable
strategic
-respect for the individual
inclusive
-Act with integrity
first sam's club store:
Walton's 5-10, now is a museum
great items+diruptive prices+high volume=membership
our strategic pillars
people+product+digital
FAB5
Macro, department, lob
ms,ms,incs,os,o/ls
MEMBERSHIP SOLUTIONS
acquisition,retention,upgrades,downgrades, and cancellations.
payments and exceptions
bonus offer program
benefits and promos
purchase history request
orderring/delivering solutions
order tracking, cancellations
delivery issues
return processing
replacement parts
volume purchases or resellers
quickship, RTG, and return exceptions
Merchandise solutions
Member's mark
photo
floral
Serta (cruz lorena)
gift card activations (fisica o digital)
online/login solution
ayuda de la ayuda
website errors and issues
login issues
appeasement final reviews and audits
processing of MREFs, Gift Cards, and more
in-club solutions
Tire and battery center services
club concerns (curbside and DFC)
Customer service tools
Citrix>Chrome (ACC)
ACC:preguntas y respuestas sobre sam's club
Axonify: cursos para refrescar la memoria
Fedex:
G-scope:Herramienta del departamento de order solutions
InContact:para recibir llamadas
medallia:los score
membership:interaccion con las membresias
oracle:creat incidentes
outlook:contactos en ibex
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