Notes

*********************************************************************************************************************************************************************************************************************************** ED Notes **********************************************************************************
````````````````````````````````````````````````````````````````````````````````````````````````````````` SHAHIREEN ```````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````


******************Senior call Transferred by _____________________________

***********************Follow - up call***********************

Manual dialing //Ringing //cx drop the call //call non connected //cmn

Issue : complete item missing
Action: Deny Refund
Comm: Denial given as per RA remarks // cmn

Issue- RPI Denied....
Action- Info shared (RPI denial )
Comm- info shared // apology done// denial given as per RA remarks //cmn

Issue -Order late beyond promised date (Shipped case) ...... Delay in Delivery
Action - info shared
com - product delivered asap//cmn

Issue- APUC Case//Rajasthan CX
Action - info shared //soft deny given
com - info shared //co-ordinate with courier boy// cmn

Issue- Un-registered mobile number //product info
Action - info shared
cm - info shared //Un-registered mobile number //call back raised registered mobile number //cmn


# Issue- Different product received //cx unable raised self complaint because non-returnable item //cx said received medical product
Action - info shared //macro shared
com - info shared //ask to shared product images //tat shared 24-48 hrs for update //cmn


Issue- Cx want to retrun his order // Cx received the different product
Action- Asked cx to raise the return request from his end//DTSS followed
Comm- Guide cx how he can raise the return request //ask to wait 24 hrs //cx agree// cmn

Issue- Refund related
Action - info shared // CCA BYPASS Required
com - info shared //tat shared 24-48 hrs for update //cmn

Issue- Shipped together
Action - info shared //profile good //macro shared
com - info shared //tat shared 24-48 hrs for update //cmn

Issue - Refund not received
Action - info shared
com - info shared //ask to shared bank statement //tat shared 24-48 hrs for update //cmn

Issue- Delay in pickup //Rajasthan CX
Action - info shared //macro shared
com - info shared //ask to shared UT form And Aadhar card as per ED remarks //cmn

Issue: cx want to know about the delivery of the product//Status- OFD
Action: info shared //IC change as per cx voc
communication: ask cx to wait till 9 PM//Courier boy number shared through sms- na (09212692126)// Courier partner name shared //cx agreed// cmn

Issue: cx want to know about the delivery of the product//Status- OFD
Action: AWB number sms sent
communication: ask cx to wait till 9 PM//Courier boy number shared through sms- na (09212692126)// Courier partner name shared //cx agreed// cmn


Issue - Refund related //Refund initiated-
Action - info shared
com - info shared //UPI refund //ask to wait 3/4 days//cmn

Issue- SD credit reversal case (cancellation already done)
action-info shared macro shared //EOD filled
comm-tat share 8 working days //cmn


Issue- APUC case
Action - info shared
com - info shared 72 hrs for update //cmn
pickup partner name -
pickup boy name-
pickup date -
pickup boy number -

Issue- Delay in Delivery
Action - info shared
com - info shared //tat shared 24-48 hrs for pickup//cmn

Issue- UD Case
Action - info shared //FNDR Filled
Com- info shared//tat shared 24 hrs for delivery re-attempt//cmn
Address-
Landmark -
Alternate Mobile Number -