Notes

# pickup -

Cx said still not received any call regarding pickup for the product -, 17699455 as per tracking still pickup is not done hence issue highlighted to respective courier service to arrange pickup on priority ask cx to wait for asap. RVP AWB Once product will be out for pickup, SMS will be sent, cx agreed complaint already highlighted updating the request, keep the product unused and in packaging.'
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NPR

Cx said still not received any call regarding pickup for the product -, 17699455 as per tracking still pickup is not done hence issue highlighted to respective courier service to arrange pickup on priority RVP AWB ask cx to wait for asap. tat shared 72 hrs. Once product will be out for pickup, SMS will be sent, cx agreed complaint already highlighted updating the request, keep the product unused and in packaging. Ask cx to wait for 5-7 wo days for reflection. Once pickup will be done, then exchange will be confirmed.Fake remarks by SR. Fake NPR

#product missing
cx called regarding product missing compliant, cx said that the packaging was good, ask cx to wait for update, tat shared 24-48 wo hrs, ask cx to share images of awb, invoice and packaging condition. cx agree
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Images
Cx called regarding product ID 11028053, cx said that the ,ask cx to share images on our cc mail id to validate the issue, tat shared 24-48 hrs.cx agree
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#self return-
cx called as the pickup has not been done for FCID 10056340. told the cx as we can check the reverse pickup is not available at your Pincode now you have to self-return the product at our WH once we will receive a confirmation from the WH that we have received the product we will provide the refund amt in your same source within 5-7wrkdays it will be credited also the refund of shipping charges 10 % of the MRP or Rs 100 whichever is less in FC wallet guided the steps to check also use for future purchases asked to send the receipt at cc email TAT shared 24-48hrs our team will revert back asked to upload the AWB and company name in the manage returns section.

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#pickup 4-5 wo days

Cx called regarding, pickup of the product ID-, ask cx to wait for 4-5 wo days, RVP AWB complaint already highlighted updating the request, keep the product unused and in packaging. Once product will be out for pickup, SMS will be sent, cx agree. Ask cx to wait for 5-7 wo days for reflection. . once pickup will be done refund will be initiated

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images

Cx called regarding product ID 11028053, cx said that the bottle is leaking,ask cx to share images to validate the issue, tat shared 24-48 hrs.cx agree
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#Delivery

Cx wants to know about his delivery status // AWB 111437414931 // ORDER 15733655LAN31D6C04. // EDD NOT CROSSED // feedback taken // apology done // ask cx to wait, will try asap once gets ofd delivery number will be shared // will try to deliver asap //cx agreed.
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## EDD CROSSED
Cx wants to know about his delivery status // AWB 111438604117 // ORDER 34052781CKR412F80E // EDD CROSSED // feedback taken // current location shared // details shared regarding tracking // tat shared 72 hrs for update//will try to deliver ASAP // once gets OFD delivery boy no. will be shared // will try to deliver on priority basis,fake NDR.

19641005
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NDR
Cx wants to know about his delivery status // AWB 111438604117 // ORDER34052781CKR412F80E // EDD CROSSED // feedback taken // current location shared // details shared regarding tracking // will try to deliver ASAP // once gets OFD delivery boy no. will be shared // will try to deliver on priority basis

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# dispatch
Cx wants to know about his order // not yet dispatch // product ID-
// order ID- // apology done //ask cx to wait for 24–48 hours for update // once dispatch we notify

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#IDS

Cx wants to know about his delivery status // AWB 111440718816// ORDER 10177436GEX2F8C75F. // tat shared 5–7 days, product is not delivered but product is marked as delivered on 31/10/2024 ask cx to wait.

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#non-returnable-

Cx wants to return the product // cx wants to return the order due to price difference // he visits store // store price is less than in online site // cx said while placing order the order was returnable but after the delivery it changed to non-returnable // apology done //soft denial shared with cx // informed cx that it is a non-returnable product so it can not be returned // ask cx to check while placing orders for future purpose
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[ORDER LEVEL CANCELLATION]
Customer call regarding the cancellation for called regarding refund status product ID refund initiated on, ask cx to wait for 5-7 wo days for reflection. Cx agree m order for the fcid hence guided steps for cancellation from my account and informed that we will try to stop the delivery with in 72 hours, but it is not assured service.

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Gateway issue-
Cx contacted regarding the cancellation of the product due to the payment gateway issue guided cx that your order is cancelled due to the gateway issue and amount will auto reverse to the same source within 24 to 48 hours and also in case if you will not receive the amount in your same source than you can raise the query from support section.
TAGGING: GATEWAY ISSUE CONFIRMED AWAITED

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Assembly -
cx called regarding assembly service availability of the product ID- ,

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wallet to bank -
cx called regarding refund, cx wants refund in bank account , guided steps to transfer the amount in bank, reflection tat shared 5-7 wo days,cx agree

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non-returnable -
Cx called regarding product id- to ask cx to share images of the product on cc mail. Cx agree, when cx will share images team will update,tat shared 24-48 hrs

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refund already-
cx called regarding refund status product ID , refund initiated to ask cx to wait for 5-7 wo days for reflection. cx agree


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fadd
Cx called regarding amount deducted from wallet as product were not in resealable condition. Ask cx to wait for 3–5 days for update, cx agree.

Cx called regarding product ID- 18111456, cx wants to change the pickup address, ask cx to wait for 72 hrs for return req cancellation, cx agree, informed cx that after cancellation of the previous req will be done ask cx to raise new return req. ask cx to share invoice, product images and awb no.
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bot
cx called regarding connecting with us, feedback taken, apology done.
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Cx disconnected the call, hence feedback verbiage not given

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#product missing
cx called regarding product missing compliant, cx said that the packaging was good, ask cx to wait for update, tat shared 24-48 wo hrs, ask cx to share images of awb, invoice and packaging condition. cx agree

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