Notes

*-*-**-*-*-*-*-*ozonetele - 50504
*-*-**-*-*-*-*-*employee id - IASPL19719
*-*-**-*-*-*-*-*Snapdeal SF - [email protected]
*-*-**-*-*-*-*-*cc panel - [email protected]

unlinked call*-*--*--*--*--*-*-*-

issue: cx call us by the no. who is not linked with the SD apk
action: ask to call us by the linked
comm: apology done// cx agreed//cmn


images-*-*-*-*-*-*----*--*---

issue: cx want to know iamges received or no desing and color are dir
action: macro shared
comm: apology done //images no received //cmn


language barrier *-*-*-**-*--*

issue: Cx is not using hindi / english
action: call transfered to - Tamil
comm: apology// ask prefered language //cmn


cupen -*--*-*-*-*-*-*-*-*-*-*

issue : cx get a Copan by sellers end on packaging
action: info shared// Snapdeal don't give any copan physically and our offers are available only on apk or web
comm: apology done// info shared// cx already coordinated with the add on cuppen // cx agreed//cmn


refund mode-*-*-*-*-*-*

issue; cx want to know refund mode// cx want to return the product // quality is to poor
action: info shared
comm: apology done// ask to wait for pickup after pickup after cx will get a link regarding to refund mode //cmn


neft not present *-*-*-*-*-*-*-*-*-*-*-*-*-

issue; cx want to know about refund // neft not present
action: macro shared (asking neft details )
comm: apology done// ask to shared bank details on email//cmn


cod not available *-*-*-*-*-*-*-*-*-*--*-*-*-*-*-*--*-

issue: cx don't have cod option to buy
action: ask to place order after some time
comm: apology done// cmn


want to buy product*-*-*-*-*-*-*-*--*-*-*-*-*-*-*-*---*-*-

issue: cx want to buy door sticker by snapdeal
action: feedback taken
comm; Apology done// ask to try after some time// cx agreed//cmn


cancelled and refund info -*-*-*-*---*----*

Issue: cx cancelled the order and want to know about refund
Action: request taken
comm: shared order cancelled// ask to wait for update regarding refund//cmn


replacemnt returtn*-*-*-*-*--*-**-*---*-*


issue: Cx want to know about refund replacement policy
action:info sahed
comm: info shared as per pirvacy policy // cx agreed// cmn


cx want to buy product*-**-*-*----

issue: cx want to buy keypad mobile under 1000 by snapdeal
action: feedback taken
comm: info shared// product is available// ask to place the order // cx agreed//cmn

info one order-*--*-*-*-*-*-*-*-*-*-*-*

issue:Cx want to know about product and price info
action: info shared
comm: info shared // cx agreed//cmn

status is ofd but currier boy is not able to delviery *-*-*-**-**-*-*-*-*-*-*-*-*

issue; Pd's status is ofd but currier boy says he is not able to give product to cx
action: feedback taken
comm : ask to wait till 6pm// currier partner name shared // cx agreed/ cmn

acount updation**-*-*-*-*-*-*-*-*-*-*

issue: cx want to change email id
action: denied as per privacy policy
comm: apology done//share email and mobile no. can't changed if filledup once//cmn


cx requst to currier boy no. after UD-*-*-*-*-**

issue: cx reqeust for currier boy no
action: denied as per ud marked
comm: apology done// cx agreed//cmn