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*Customer Support & Fraud Analysis Experience*
*Team Leader, Customer Support - Paytm Wallet*
SRComSoft Pvt. Ltd. (3rd Party), Jabalpur, M.P. (1 Year)
- Led a team providing top-notch customer support for Paytm Wallet services
- Ensured quality service delivery and adherence to protocols
- Improved team performance through effective guidance and mentoring
*Customer Support Executive - Paytm Wallet*
SRComSoft Pvt. Ltd. (3rd Party), Jabalpur, M.P. (1 Year 9 Months)
- Resolved customer queries efficiently via multiple channels (phone, email, chat)
- Provided product knowledge and troubleshooting assistance
- Consistently met or exceeded customer satisfaction targets
*Customer Support Executive, KYC Team - Paytm*
Netambit Pvt. Ltd. (3rd Party), Jabalpur, M.P. (4 Months)
- Assisted customers with KYC-related inquiries and documentation
- Ensured compliance with regulatory requirements
- Developed expertise in identity verification and documentation processes
*Fraud Analyst, Cybercell Support - Paytm Payments Bank*
Jabalpur, M.P. (1 Year 1 Month)
- Analyzed customer reports to detect and prevent fraudulent activities
- Collaborated with cross-functional teams to enhance security measures
- Identified and mitigated potential threats to prevent financial losses
*Key Skills:*
- Customer Support (Phone, Email, Chat)
- Team Management & Leadership
- Fraud Analysis & Prevention
- KYC/AML Compliance
- Product Knowledge (Paytm Wallet & Payments Bank)
- Conflict Resolution & Negotiation
- Time Management & Organization
- CRM Software (Freshdesk, Zendesk)
*Certifications/Training:*
- (Add any relevant certifications or training programs you've completed)
Tips to get shortlisted:
1. Tailor your resume to the job description.
2. Use keywords from the job posting in your experience and skills sections.
3. Highlight achievements and impact rather than just listing job responsibilities.
4. Keep your experience concise and easy to read.
5. Use action verbs like "Led," "Improved," "Resoled," and "Analyzed" to begin each bullet point.
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