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action :na
comm : cx drop the call /// call back done ///cmn
issue : na
action : na
comm : cx not answer in the call // call release by me // cmn
cx place me on hold // call release by me /// cmn
Issue: cx want to know about the delivery of the product//Status- OFD
Action: info shared
communication: ask cx to wait till 9 PM// Courier partner name shared //cx agreed// cmn
Issue: cx want to know about the refund//refund initiated on-
Action: tat shared 6 days for reflection /// RRN NO is not generated
comm: apology done//ask cx to wait//cx agree// cmn
issue : cx want to know about the product status // but come with another no
action : na
comm : ask to coordinate with the registered no //cmn
issue : voice issue
action : na
comm : voice not going to cx // call release by me // after giving warning
Issue: cx want to know about the order status //UD marked//order is OFD
Action: complaint raised//address verified// //Marked case origin critical escalation
communication: apology done//ask cx to wait till 9 PM//courier partner name shared// //cx agreed///cmn
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