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Need to share denial
We will validate the evidences and share the resolution on the basis of evidences
Under which Tab, does raise dispute opion will appear ?
Delivered Returns
Accepted Returns
The returned order must reach the seller on or before the expiry of ?
60 days from the date of dispatch of the order by the seller.
75 days
In Wrong Vs Wrong scenario, if QAAS/QC not available and parcel is temperd and POD is available, will the case be accepted or rejected?
Accepted
Rejected
How many types of return packages are there ?
2
5
In RTO Scenarios, if the parcel is in Courier packaging and with the courier packslip and is in intact condition, will the case be accepted or rejected ?
Accepted
Rejected
In Wrong Vs other scenario, if the flyer barcode is not shown in the video, then we should accept the claim on the basis of cx complaint other than wrong or we should reject the claim on the basis of Flyer barcode not shown ?
We will accept the claim on the basis of cx complaint other than wrong
We will reject the claim on the basis of fler barcode not shown
From which date it is mandatory to use new barcode packaging ?
15th November
31st October
If seller comes through QMS regarding Product not received, and in DSS the 60 Days TAT is not crossed, then action we have to share with the seller ?
We will inform seller that order is in transit, and seller has to wait for 60 days from the shipped date
We will consider the request, and will forward the case to SD Team
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