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We apologize for not replying in your native language. We do provide Social media support for AVG in English language. Could you please be more specific regarding the issue that you are facing with AVG so that we can help you better? Feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care.
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malware :
Upon carefully reviewing your account, I see that you have purchased AVG Internet Security which is our best Antivirus product. We request you to run full system scan and at the end of the scan if any virus is found AVG will detect it and remove it. However there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database. We request you to start uninstalling all unknown, unnecessary programs from your computer, make sure you don't uninstall the windows programs. Also remove all the weird, unwanted add-ons, plugins, extensions, tool bars and search bars from your web browsers, if the issue persists, reset your browsers once. This should fix your issue.
Feel free to contact us for any further assistance. Thank you.
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Remover tool
To run AVG remover tool follow the below steps :
Click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG Antivirus Free 2016 we request you to use the offline installation. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Feel free to contact us for any further assistance. Thank you.
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