Notes

Hello, My Name is Gaurav. I'll be happy to help you.
As I've understood with your concern you want to know about
Thank you for elaborating the concern such polite manner, I will surely help you with your concern.
It would be really appreciated if you will give me couple of minutes to check the details for you.
It would be highly appreciated if you will give me a chance to resolve the issue for you.
Thank you for being online, I've checked the details for you.
Due to some transportation issue it was not delivered yet.
Please don't worry I'm going to escalate the matter with the higher authority of the courier team.
To check with the local courier team and insure the delivery within 24 hours.
Just give me a minute while I'm escalating the issue for you.

Hello , my name is Gaurav. I will be Happy to help you.

Could you please provide me the order ID for the same?

Please allow me two minutes to check the details for you.

Your words means alot to me to make us happy!
I Appreciate a valuable customer like you.
Thank you for contacting Amazon. We hope to see you again soon.
Feel free to click "End Chat" button on the top right corner to end this chat and continue shopping on our website.
Apology
I am sorry to learn this. Please accept my apology for the inconvenience you faced.
I am sorry for the trouble faced by you in this case.I will certainly sort out the issue in best possible way.

I've checked the details for you, I can see that your item has already reached to the local courier hub. However, since the city is large, there are various hubs through which it is scanned before it is nearby.

I have noticed that estimated delivery date is by tomorrow. I am hopeful it will be out for delivery by tomorrow and you should get it.
So, you should get it by tomorrow.
It is on time so far.
We understand your need. Do not worry, we will notify you once it is out for delivery by tomorrow.
Ensure that you do not miss our courier associates call once he calls you for delivery.

There is no point that it won't go out for delivery by tomorrow. It should have been gone out by today itself, but since its Sunday, it did not. It is moving fine so far, from my experience I know that it will get delivered by tomorrow.


Delivery issue

As soon as it will be reached to your racket, the courier will surely deliver to your door step without any issue, it is my responsibility to resolve the issue so I will take care for the same.
Your order delivery has been delayed due to courier issues. We sincerely apologize for the delay.
We are actively working towards a resolution of the problem and we will further process your order as soon as possible.
We appreciate your patience and understanding in this matter.
We will reimburse the extra delivery charges which is to be incurred for this order.
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

Idle

I do not mean to rush you ,However you are idle for more than 3 minutes .If I don't receive the response in next 2 minutes I will be forced to close this chat .

You are Idle for more than 5 minutes .Please contact us later once again and we will be more than happy to help you.
Closing

Thank you for contacting amazon.in customer service.
I hope you like your service.
You have a great day ahead.
Feel free to click "End Chat" button on the top right corner to end this chat and continue shopping on our website.


Amazon and Seller

Thank you for being online.
Please understand that on amazon there is two type of product available.
1.) Amazon fulfilled.
2.) Seller fulfilled.
Amazon fulfilled:-
If you will place an order for Rs.499/- or above then we will not charge the delivery charges.
Seller fulfilled :-
For seller fulfilled item seller will charge you according to his shipping rates.

ABUSIVE
1st Warning: "I can tell you are upset, and I can assure you that I am here to help and I will do everything possible to resolve this. Please refrain from using such language."

2nd Warning: "I'm completely willing to help, but I need you to work with me. I need to ask you again to please refrain from [using such language / asking such inappropriate questions] or it will be necessary for me to terminate this session."

End Session: "At this point I need to end this session. I will be happy to send an e-mail to the e-mail address on your account. Thank you for contacting Amazon.in."


Invoice Transfer

example [email protected] or [email protected].


Bookmark
Generally you need to get the bookmarks along with the books which have been delivered to you. However, unfortunately they have been missed from the order. I sincerely apologize you for this inconvenience.
2:05 AM Amazon (CSA) : Upon checking with my resources I see that we can't ship the bookmarks separately. However, as a token of apology I will go ahead and issue Rs.100 to your amazon account right away. Please accept this as a goodwill gesture.
2:05 AM Amazon (CSA) : Further, I feel important and hence forwarded your comments and experience (as a feedback) to my inventory and shipping team to ensure that such errors are minimized.