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cx called regarding, pickup of the product id- , ask cx to wait for remaining 48 hrs out of 72 hrs , npr validated , complaint already highlighted updating the request, keep the product unused and in packaging. once product will be out for pickup , sms will be sent, cx agree
TAGGING:INQ> REVERSE PICKUP RELATED QUERY> INCORRECT NON PICKUP REASON> FOLLOW UP YES.
CX CONCERN WAS REGARDING THE RETURN PRODUCT THAT IS NOT PICKED UP BY COURIER BOY SO GUIDE THE CX TO WAIT FOR 72 HOURS YOUR PRODUCT WILL BE PICKED UP WITHIN 72 HOURS AND ALSO REQUEST CX TO UNUSED THE PRODUCT UNTIL IT IS PICKED UP BY THE COURIER BOY ONCE THE PRODUCT WILL BE PICKED UP THEN THE AMOUNT WILL BE REFUNDED TO BANK ACCOUNT WITHIN 5 TO 7 WORKING DAYS.from my account and
[AFTER TIMELINE]
CX CONCERN WAS REGARDING THE PRODUCT THAT IS NOT PICKED UP TIMELINE LAPSED REQUEST RAISED ON CRM THAT CX TOLD THAT SHE DINT RAISE ANY COMPLAIN BUT ON CRM IT WAS REFLECTING AS CANCEL INFORM THE USER THAT PICKUP WILL BE DONE WITHIN 72 HOURS AND ALSO KEEP THE PRODUCT UNUSED AND ALSO AMOUNT WILL BE REFUNDED TO THE WALLET.
DELIVERY
cx called regarding the delivery that issue has been escalated with the concerned team with we will try to delivery product within 72 hours also shared tracking information along with ofd details
TAGGING: logistic, crossed edd, shipment not delivered, follow up, act no
PRODUCT LEVEL
[OCR]
Customer called regarding the cancellation from order xxxxxxx for the FCID xxx hence guided steps for cancellation from my account and informed it will be cancelled immediately
Tagging-inquiry OCR query new cancellation request close
Act NO.
[ORDER LEVEL CANCELLATION]
Customer call regarding the cancellation from order xxxxx for the fcid xxx hence guided steps for cancellation from my account and informed that we will try to stop the delivery with in 72 hours, but it is not assured service.
Gateway issue-
cx contacted regarding the cancellation of the product due to the payment gateway issue guided cx that your order is cancelled due to the gateway issue and amount will auto reverse to the same source within 24 to 48 hours and also in case if you will not receive the amount in your same source than you can raise the query from support section.
TAGGING: GATEWAY ISSUE CONFIRMED AWAITED
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