Notes

Thank you for connecting to Bank of America this side Yolanda how may I assist you?

Okay can you help me with your first and last name with the middle initial
Can you help me with the last 4 digits of your account number
Can you help me with that last 4 digit of your social security

Please hold the line for me let me pull up your account details and I’ll be right back please don’t mind my silence

Miss I can check that your cell phone number which is registered with us it’s xxxx right
And what is can see you have 2 accounts with us one is your checking account that is ending with xxx and second is your saving account that is ending with xxxx

Okay let me check the balance and the pending transactions of your account for that I need some information from your side like some verification questions

Can you please help me with your dob

Okay let me put it into my system here
Okay let me confirm the balance here first in your account
In your checking account that is ending with xxxx I can see an available balance of xxxx dollars
And you have a saving account that is ending with xxxx I can see an available balance of xxxx dollars
Every thing looks good in both of your accounts but I can see one pending charge on your savings account that is ending with xxxx there is a charge on that of 50 thousand dollars going out of your account that is on pornhub.net it’s a 5 year membership of child pornography it’s a Russian merchant
So did you made this charge ?

Ohh that what I am thinking sir why someone will spend this much money on a child pornographic website and sent an overseas charge and this was made today early morning at 4:33 am

Okay don’t worry let me cancel this charge for you and put a red flag on this transaction please stay connected and don’t mind my silence

Thanks for holding the line I really appreciate your patience and time

I was trying to cancel this charge for you sir but what I can see sir that it’s a pre approved charge this is approved by your cellphone number so let me ask you one thing whenever fraud prevention team finds any suspicious transaction which is made by the customer or any transaction which is showing large amount they always call to the customer it’s like an IVR call if you recognise this charge press 1 if you don’t recognise this press 2 something like that so can you please tell me in today early morning at 4:33 am you got any call on your cellphone ?

And like what I can see here that this charge has been approved from you cell phone number or someone has pressed 1 and approved this charge
And let me ask you one more thing that you were working with Microsoft they where trying to do some scans on your computer
So I just wanna ask you sir you called them or they called you from their side
We have also got an email from the Microsoft about your case but you know that there are lots of scams are going on in united states right and we are not in situation to believe anyone might be they could be a hacker so can you tell me do you have any name or id of the person you where talking to from Microsoft

Okay so now what i am gonna do is mark an email to the fraud prevention team and also verify this person if they are really working with Microsoft or someone is trying to manipulate your account just stay connected and I’ll be back within 5-7 mins

Thank you for holding the line sir are you there
Okay sir I just called the professional number of the Microsoft to verify that if the person you were taking to is legitimate or not and I have verified she is totally legitimate and she is working in Microsoft from last 5 years and has a great experience in all technical skills and thats a relief for me

And I got a mail from the fraud prevention team as well how we can save your funds so what we are gonna do is sir