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Action: NA
Communication: cx drop the call // call drop selected // call not connected // CMN
#
Action: Info Shared
Communication: apology done // Tat shared 24 hours for status update // Guide cx for raising the return complaint from his end // ask cx to pack the parcel in original packaging // Tat shared 24 hours for update after raising the return complaint // CMN
Address:
Landmark:
Alt No:
Issue: Product already picked up but not updated (APUC case)
Action: Info Shared // RL Filled // stage & status marked
Communication: apology done // pickup details asked // Tat shared 72 hours for update // cx agreed // CMN
`
Pickup Boy's No:
Pickup Partner Name:
Pickup Date:
Issue: Product already picked up but not updated (APUC case)
Action: Info Shared // case closed
Communication: apology done // ask cx to coordinate with the pickup boy // CMN
Issue: cx want to know about his product's refund (Multipal SubOrder)
Action: Info Shared // RL Filled
Communication: apology done // Tat shared 24-48 hours for update // cx agreed // CMN
This product is already picked up with
Issue: Non Register Mobile Number
Action: NA
Communication: Ask cx to call from the Registered Number // CMN
Ozonetel Got Logged Off // Disposition Not Filled // CMN
issue: cx want to know about her complaint (Rajasthan)
action: macro shared
communication: ask cx to shared the UT Form and Aadhar card // cx agreed // CMN
issue- cx want to return/replace product // issue-
Act- ask cx to raise complaint
Comm-Info shared
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