Notes

We tried calling you but couldn't reach you regarding your item Eve's Beauty - Black Cotton Blend Non Padded Women's Everyday Bra ( Pack of 1 ).

We would appreciate if you can elaborate your inquiry and provide more specific information, so that we can assist you further.

In case you want to call please share your alternate number on which number you want call, we'll attempt calling you. In case you want to call, please contact us at 9212692126.

Thank you for your patience and understanding. We look forward to hearing from you soon. 

Thank You,
Team Snapdeal

This is with reference to your concern regarding your item Sandarbh Rosemary Water Hair Growth Hair Spray for Thicker Hair For Men & Women, 100ml , Pack of 2.

We would appreciate if you can elaborate your inquiry and provide more specific information with suborder number, so that we can assist you further.

In case you want to call, please contact us at 9212692126 or share your contact number.

Thank you for your patience and understanding. We look forward to hearing from you soon. 

Thank You,
Team Snapdeal

issue-Query not clear
action-mail not marked//disposition selected//call not connected(ringing)
comm-NEED to ask cx the exact issue
2nd time call done hence case closed

Dialer issue
Dialer issue//Customer updated data

issue-Query not clear
action-mail marked//IC update
comm-ask cx to share the suborder no. via mail or share the contact no.

issue-Query not clear
action-mail marked//IC update
comm-info. shared via mail

issue-Query not clear
action-mail marked//call not connected
comm-NEED to ask cx the exact issue


# cx received used/old bag

Action Taken - call not connected//mail n/a//move case to nqa scm as per below remarks by CMN//NEED to TAT share of 24 hrs for update with cx

# cx received used/old bag

Action Taken - call not connected//mail n/a//move case to nqa scm as per images received//NEED to TAT share of 24 hrs for update with cx

# cx received used/old bag

Action Taken - call connected//mail marked//move case to nqa scm as per images received//TAT shared 24 hrs for update via mail




!le@ds@108786#

issue-refund related
action-mail n/a//call connected but no response from cx end then, cx drop the call
comm-NEED to share info. that cx already used the RFV amount

Phone no. 8199075100
Email - [email protected]

issue- refund related as EOD already filled on (within TAT)
action-mail marked//call connected
comm-TAT shared 6 days via mail

issue-cx received same size but it is too small
action-mail n/a//call connected but no response from cx end then, cx drop the call
comm-NEED to confirm from cx that wear it or not
3rd time call done hence case closed


issue-refund related
action-mail marked//ESC to PG team as Bank Statement received but Refund not received //call connected
comm-TAT shared 48 hrs via mail

issue-refund related//within TAT
action-mail marked//call not connected//ref.no also shared as given on SF
comm-TAT shared 3-4 days via mail

Dialer issue

#Complete item missing//Deny refund
action-mail n/a
comm-NEED to give denial to cx as per RA team remarks

issue-CIP case//TAT breached
action-mail marked//call connected//TAG on SF below for update to ma'am//critical escalation selected
comm-TAT shared 48 hrs via mail

Dialer issue//Pending with SD Data

issue-CIP case//TAT breached
action-mail marked//already ESC by ma'am on SF below//critical escalation selected
comm-TAT shared 48 hrs via mail

Dialer issue//Pending with SD Data

Issue - PDWP CE
Action - mail marked//critical escalation selected//already ESC by ma'am on SF below
comm - TAT shared 4 days via mail

Dear Ma'am,

Kindly provide any update on this case asap.

Regard's
Simran

Dear Dheeraj,

We tried calling you but couldn't reach you regarding your item JULEE Georgette Embroidered Saree With Stitched Blouse - SkyBlue ( Pack of 1 ).

We understand the importance of timely delivery and we are working on this issue. We apologize that your order has not yet been delivered

Your item will reach you as soon as possible.You can also track the order from 'My Order' section of Snapdeal app

For tracking the item, below are the dispatch details:

Courier name: EKART
AWB number: SDLC1036391254
Courier website: https://ekartlogistics.com/shipmenttrack/SDLC1036391254

Appreciate your patience.

Thank You,
Team Snapdeal

Dear Ajmer,

This is with reference to your concern regarding the return status of your item Attar Ayurveda Natural Dye for Black Hair (Henna & Indigo leaves powder combo pack 400 grams).

I am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. Would request you to please wait for 24 hrs.

If you require any further assistance, we'd be glad to help you.

Thank You,
Simran

Dialer issue

# cx received diff. item (Indigo Powder)

Action Taken -mail marked//move case to nqa scm as per images received//TAT shared 24 hrs for update via mail

Customer updated data

issue-order is late/beyond promised date
action-mail marked//call already connected by CMN today//already Critical Escalation selected
comm-TAT shared ASAP via mail

issue-CIP case//within TAT
action-mail marked//call not connected(ringing)//already ESC to tech team//critical escalation selected
comm-TAT shared 48 hrs via mail

issue-refund related//within TAT
action-mail n/a//call not connected
comm-NEED to TAT share of 3-4 days with cx
2nd time call done hence case closed

#complete item missing//less than 400(history is good)
action-call not connected(ringing)//mail marked//CRT investigation done stage selected
comm-TAT shared 24 hrs for reflection in RFV via mail

as working on this case - 90540867

60641072552
60702785373


This is with reference to the return status of your item Altek Green Men's Leather Slipper.

We would like to inform you regarding your pick up that pick up boy is out for pick up today by EKART_DSQC , please wait till 9 pm or before that your parcel can be delivered.

Appreciate for your patience and sincerely apologies.

Thank You,
Team Snapdeal


issue-PDWP - CE
action-mail marked
comm-Denial given via mail as per below remarks on SF

issue-PDWP - CE
action-mail n/a//call not connected
comm-NEED to give denial to cx as per below remarks on SF


90561768 - Pending with RMT
90592796 - Pending with RMT
90466638- need to discuss


This is with reference to your concern regarding your item

We tried calling you regarding your bank detail confirmation since received from non registered mail id, but couldn't reach to you.

We request you to kindly share the alternate number on which you want call back. So that refund could be initiated. If you want to call, please contact us at 9212692126.

Thank You,
Team Snapdeal


# cx received used/old bottle

Action Taken - call not connected//mail n/a//move case to nqa scm as per below remarks by CMN//NEED to TAT share of 24 hrs for update with cx

Dear Nathu,

We tried calling you but couldn't reach you regarding you item Scrott Fitness Cotton Hot Pants - Orange.

We would like to inform you regarding your order delivery that delivery boy is out for delivery today by EKART , please wait till 9pm or before that order can be delivered.

Appreciate for your patience and sincerely apologies.

Thank You,
Team Snapdeal

issue- Status shows undelivered but delivery not attempted
action-call not connected//mail marked//Critical Escalation selected//IC changed as per below remarks by CMN
comm-ask cx to wait till 9 pm or before that order can be delivered as OFD today