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Does the customers have access to share the XFI pods with their friends?
A- Yes
Option1
Does the prepaid customer is eligible for ACP?
A- Yes
Option1
Do we enable/ disable public hotspot feature from einstein?
B- No
Option2
Do you apply Xfi complete on Internet essential account?
B- No
Option2
Do you schedule a trouble call on a bulk tenant account?
C- if it comes in ITG
Option3
Do you use Einstein Chat if an appointment has been cancelled by the customer mistakenly?
B- No
Option2
If an SRO is created on the account under Inside Ingress and the customer request for a new
modem via Getting Started Kit. Does you ship the new modem to the customer?
B- No
Option2
If I am transferring service, Does the installer deliever the equipment?
B- No
Option2
What is status of pods if light is blinking when the ethernet is connected ?
C- Modem is in WPS mode.
Option3
Where can we check the authorized user?
C) A&B
Option3
What is the maximum number of usernames can be setup on a account?
7*
Option1
In Einstein devices and diagnostics, a green check means?
A- Good device health
Option1
Do we need to do authentication to share outage details on account?
B- No
Option2
Can we Enable/disable bridge mode setting from Einstein ?
A- Yes
Option1
Can we stop the charges for Third party subscriptons from Einstein /ACSR ?
B- No
Option2
If a viewer is contacting to reset the password of the Xfinity account, we will reset the password for him?
B- No
Option2
If the missing channel is not a premium channel, you will need to verify the customer's channel lineup.
What tool do you use?
A- Einstein 360
Option1
Is ACP a Xfinity Launched Program?
B- No
Option2
How many separate WiFi names , customer can setup for home wifi?
2*
Option2
Are we authorize to cancel the Non-Pay order if customer paid his bill?
No
Option2
Does a customer use pods if his gateway is in bridge mode?
B- No
Option2
Will customer receive Xfi pods automatically post Xfi assessment?
No
Option2
What is the download speed in Xfinity assistant plan?
100 mbps
Option1
What is the Xfi assessment duration for free Xfi pods?
14 Days
Option1
What is the duration to apply Failed GSK on the account?
30 Days
Option1
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