Notes

✅ Customers have access to share xfi pods with their friends who are having an xfinity services

✅ Prepaid customers are eligible for Affordable connectivity Program i.e. Internet essentials and internet essentials plus✅

❌ We cant disable public hotspot feature from Einstein can only be done via xfinity app via customer only.❌

❌ Internet essentials is not eligible Xfi complete❌

if it comes to ITG one can only schedule a trouble call on a bulk tenant account

❌ We can't use Einstein chat if an appointment has been cancelled by the customer mistakenly ❌

❌ We don't ship the new modem to the customer , If an SRO is created on the account under Inside Ingress( used only for depreciated internet quality inside the premises) and the customer request for a new modem via Getting Started Kit. It is because only one work order is placed at a time

Installer doesn't deliver equipment if customer transfers the services

If modem light is blinking when the ethernet is connected it means MODEM is in WPS mode

Authorized user can be checked via Account info and additional info can be checked on the customer tab

Maximum of 7 usernames can be setup on a account

a green check in devices and diagnostics means good device health

No authentication is required to share outage details on account

Bridge mode can be disabled from Einstein (Bridge mode is enabled to do something when a customer wants to install their own router along with our gateway in order to extend the range and the Wi-Fi from the xfinity gateway will not be available to customer) Can be done from router login page as well as APP and can be done by calling in the customer care service
❌ Wi-Fi pods can't be used if gateway is in bridge mode

❌Third party app subscriptions cannot be canceled from Einstein /ACSR ❌

❌ We don't reset the password for a customer even if customer calls in for the change (Can only be done via xfinity app)

Einstein is used to verify the customer's channel lineup

ACP is not an xfinity launched program

2 separate Wi-Fi names can be setup by customer for home Wi-Fi (3 in case of XB8 triband gateway)

❌ We're not authorized to cancel the non pay order if customer paid his bill

100MBPS is the download speed of xfinity assistant plan

30 days is duration to apply failed GSK on the account (Failed GSK - In case when customer opts for Self install and fails to install it by themselves , an installation technician PRO TECH is sent to the customer)