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If I may ask, are you an existing AT&T customer or a new one?
-Thank you for giving AT&T a chance to earn your business.
-Thank you for being a valued AT&T customer we appreciate your business.
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I understand how difficult it can be to type out your concerns. If this is a good time for you, I recommend giving you a call so we can have a better interaction and address your concerns more effectively today. Would you allow me to call you now?
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To provide you with the most accurate information, may I have your permission to access your account?
-Under federal privacy law, it is your right and our duty to protect your account information. Can I use your information during this chat to discuss products offered by AT&T companies? Your decision will not affect your service. Please answer Yes or No.
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The FCC requires AT&T to offer you Broadband Facts about AT&T's plans to help you decide on a plan. Let me know if you would like me to email that to you for any of the plans we discuss today.
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To better understand your needs, I will be asking you a few questions.
-What is the main reason you are looking to switch with AT&T?
-How many lines are you looking to set up today?
-Are you bringing your own device and keeping your current number?
-Do you have a device to trade-in?
-What are some of your favorite apps to use on your phone?
-Would you like to watch movies or YouTube videos in high definition?
-How do you use your phone, for business or for personal use?
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While working on this, do you have a family member who might need to get a new phone? I would love to discuss the quote of getting a new line today. The more lines you have the cheaper the plan fees.
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