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Vijay@16mar
issue- cx dont want to rteurn the product
act- info shared //Rl filled // return req. closed as per cx voc
comm-apology done/info shared //Rl filled // retuirn req. closed as per cx voc/cmn
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified//Critical Escalation done
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt//Courier partner name shared//cmn
Alternate Phone number-
Alternate Landmark-
Issue: cx want to know about the refund//refund initiated on- in upi
Action: info shared that refund reflect with in 3-4 daysafter initiation //
comm- apology done // //ask cx to wait /cmn
issue-cx want to know about order details of another id
act-ask cx to raise call back request through reg.no
comm- apology done //ask cx to raise call back request through reg.no/cx agree/cmn
Action: Info shared //RL filled// Pick up address confirmed // asked cx to share the alternate phone number// cmn
comm: apology done//shared the complaint status// tat shared 2-3 days for pickup//shared the courier partner name // also guide to pack the parcel in original packing// cmn
***OVS CALL****
Issue: order not verify//pending for verification
Action: info shared//address verified
comm:apology done//tat shared 2-3 hours for call/
listening error in pdp page order showing returnable item but item is non returnable item
**NPR CALL*****
**NDR CALL*****
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