Notes

DATE:-24/09/2024



2.4ghz=more range + less speed

5.0ghz=less range + more speed

6.0ghz= mixture of both above





Xfinity provide 1.2 Tb of data cap above that it costs $10 per 50gb data cap


Date:-25/09/2024



-Internet Essentials (speeds up to 50/10 Mb/s) for $9.95 per month.



-Internet Essentials Plus (speeds up to 100/20 Mb/s) for $29.95 per month, including in-home Wi-Fi at no additional charge.*



-to qualify for internet essential you need to have window of 90 days after unsubscription of their previous plans.



If customer is taking all the LOB which are

Internet

cable

voice

Xfinity home



for two lob he will get $20 additional discount

if he have 3 LOB he will get $40 discount

if he have a 4 LOB he will get $60







CALL FLOW INFORMATION :-



1.Opening

2.Effortless Opening :-Empathize, Corelate + Assurance



3.If you don't know the resolution , ask customer relevant question related to problem.



4.Hold your call and do a recap for 2 minutes.



5.Resolution:- Add Xfinity app after the resolution (make it simple).



6.Summarize.





While giving the promotional deal do remember to mention about all the charges and ask for how many time he needs his internet



If a customer have exceeded his data first time his payment will be deducted as a courtesy.



And if a customer even use extra 1 kb he would be charged full $10.



APPD:- AUTOPAY AND PAPERLESS Discount





***Serviceable means if the place can be provided service or not.



***Tap Hot means the customer is getting that lob



***Kiosk means tapri or a small stall





**verification email for password change will be valid for 72 hours and can only accessed from the billing address only.



-----You can change any info of primary user from user and preference>>account tab.



**********************************************************

Type of technician



TC -trouble call- for inside assist



Pro tech



SRO

******************************************



NOW TV :-With NOW TV, you can choose from more than 40 live channels and On Demand content, including hit Hollywood movies, acclaimed original series and classic favorites from networks like Hallmark, History, and AMC.



*Plus, you get Peacock Premium at no extra cost.



You can watch NOW TV content through the Xfinity Stream app on the following devices at this time:

Xumo Stream Box (leased or purchased)
Xumo TV
Xfinity Flex streaming TV Box
Apple or Android mobile devices
Fire TV
Chromecast
Apple AirPlay

IMp

Plus, at no extra cost:
20 hours of cloud DVR
Streaming on three concurrent screens
Note: Live broadcast channels (ABC, CBS, FOX, NBC) are not included.
Peacock Premium (access through the Peacock app)
20+ free streaming channels — ranging from action to comedy to horror and more — seamlessly integrated alongside NOW TV Live’s channel lineup.
*******************************
NPS :- Net Promoter System

Promoters[9-10]
Passive:-[7-8]
Detractors:-[0-6]

NPS= %Promoter-%Detractors/survey*100

Date - 08/10/2024

****Payment adjustment*****

1.To activate any soft disconnected service, $12 of activation charge is applied (every time its applied).

In order entry we need to tell the customer about all the package that he is paying right now.