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Billing and payment>Payment preferences
Speed test check on Einstein:-
Einstein>Account>Filters>Speed Check
To check open work orders:-
Activity > Work Order
To check whether services are active or not:-
On top right of the Einstein profile
Activity Status:-
Serviceable: Services available
Tap Hot: Services can be provided
Tap Never connected: Services not available
To check outages:-
Troubleshooting> Outages
To check about the device health and the number of devices connected in the account:-
Overview: Scroll down there you can check the usage
How to give courtesy credit:-
Billing and payments> Ledger> Credit by range
Payment extension / Arrangement: (POL1859)
NEVER SETUP FROM OUR SIDE
CAN BE CHECKED IN OVERVIEW TAB OF EINSTEIN
Option is given to customer if he is eligible (not provided by our end)
Conditions to be kept in mind before assigning credit
To check whether account is active
Soft disconnect: Due to non payment which is going to resume after the payment is made
Hard Disconnect: Can't be resumed after disconnection, (Can happen due to Non Payment as well as upon the customer request)
Can be checked on Einstein whether is the STATUS of account
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