Notes

This is Jeff your live agent. Thank you for contacting AT&T mobility sales for postpaid personal accounts. I'm happy to help.


This is Jeff your live agent. Thank you for contacting AT&T mobility sales for postpaid personal accounts. May I know who am I chatting with?

Are you new or existing customer?

New Customer:
Thank you for giving AT&T a chance to earn your business.

Existing Customer:
Thank you for being a valued customer, we appreciate your business.


To protect your personal information we will send you a secure link via SMS or email to enter your payment details , Please let me know which phone number or email address would you like me to use to send the link?

LINK SENT

Thank you, the link has been sent, Please check your email/spam and access it, Take your time filling out your card information and make sure that you will be using a card information under your name, To avoid automatic cancellation for this order/s.

211 SPIEL
♥Just checking to see if you are there so we can continue.
♥Please let me know if you're receiving my responses otherwise our session will end.
♥Our chat session is now ending. Thank you for choosing AT&T! We appreciate your business.



And with that, I would love to take the opportunity on processing the order for you, Because some of the orders are getting canceled specially if it's a new account/new line, Due to the Identity cannot be confirmed completely on online process on your end.


QUESTION: What type of connection do I need for Att internet? Via Al or does the telephone cord hookup work?

Regarding on your concern, setting up an internet service depends on your location if you will be set up with telephone cord or just a router and it also depends if the address has existing internet service.

phone 6308231166
name Lacharles miller
1GB/ was about to place an order but there is a $100 downpayment and the customer s card doesn't have said amount.

[4:33 PM] VILLAALBA, ABIGAIL JOY
Everyone For those na nalilito parin sa pag process ng order, Please have this save as your template.

PROCESS FLOW with NEW CX or AAL

If the order has a new device;
1. Do you have specific new phone in mind (Followed by storage capacity and color)
2. Service plan questions (DISCOVERY/PROBING)
3. Protect advantage offer
4. Next up offer
5. Fiber availability spiel
6. FCC
7. Additional offer
8. Outside offer
9. MRC
10. cross sell to Internet (Vise Versa)
11. recap
12. SSO
13. Closing Spiel

♥necessary information's you need to ask of may ip-oport na number even for new device or bring your own.

*Account holder's name
*Account billing address
*Account number from previous carrier
*Transfer PIN
[4:34 PM] VILLAALBA, ABIGAIL JOY
If the order has a bring your own device;
1. Are you keeping your current number?
2. Service plan questions (DISCOVERY/PROBING)
3. Protect advantage offer
4. Fiber availability spiel
5. FCC
6. Additional offer
7. Outside offer
8. MRC
9. cross sell to Internet (Vise Versa)
10. recap
11. SSO
14. Closing Spiel

♥necessary informations you need to ask of may ipoport na number even for new device or bring your own.

* IMEI of device/s and each phone number attach
*Account holder's name
*Account billing address
*Account number from previous carrier
*Transfer PIN

LOW INTERNET SPEED

Internet speed in an area can go down due to several factors such as a temporary issue within the network, a problem with the customer's equipment like modem or computer, a problem in the customer's inside wiring, interference from other devices and appliances like microwave ovens, cordless phones, wireless speakers, baby monitors, garage door openers, and construction materials in the home. Additionally, if there is a lot of traffic on the local tower, the wireless network may currently be congested. In apartments and condos, the chances of experiencing interference are higher due to the proximity of other devices. Also, if the customer is using a device that does not support 802.11n, their Wi-Fi speeds can significantly decrease.

DMDR notes:

TL Approval and ATTUID NE5252 approved this sale customer passed credit evaluation good payment history eligible for offer.
Recent Address Change: Yes/No
No PPU Shipping and Card Billing address: (Indicate the address)
Email Address:
Best Contact number for this order:
Best time to reach: (Specific)
Reason for purchase:

WIRELESS MRC

Your current bill: $154.82 per month without taxes and fees
Plan: $131.20
Equipment: $65.57
Add-ons: $6
less Device Credit: -$47.91
Plus:
Additional line: $8.24
Plan: $131.20 + $8.24 (Unlimited extra Plan) = $139.44 (w/ discounts)
Equipment: $65.57 + $2.99 (Samsung Galaxy A15 5G) = $68.56
Add-ons: $6
Less Device credits: -$47.91

Estimated total monthly recurring charge: $166.09 (computation should exclude all taxes and fees) before taxes and fees. Please note that there's a one-time activation fee of $35 per line on your next bill.

Suggested Covert Discover Questions:

• What is the main reason to set up Fiber service today?
• How are you going to use the internet at your home?
• If for work, how many hours did his/her work will last daily? (same idea for school)
• What are those work activities he does daily? (Emails, Calls, etc)
•[Covert Wireless Discovery] How many devices do you connect to the internet at home?
• [Covert Wireless Discovery] What are those devices to connect with your internet?
• [Covert Wireless Discovery]How many of those devices are phones, watches or tablets? or, iPad?
• [Covert Wireless Discovery] Whenever you connect these devices, how do you usually use them and for how long?
•[Covert Wireless Discovery] How many people who needs to connect with the internet?
• [Covert Wireless Discovery] If with kids, how old are they? What are their activities daily whenever they have internet at home?
•[Covert Wireless Discovery] Do you have gamers and streamers at home? How often? Or how long?
• How soon do you need the internet connection at home?
• How much is your budget for your Wi-Fi or Internet service?
save mo, helpful yan sa sales chat or call,... by CAYETANO, ABEGAILCAYETANO, ABEGAIL2:05 PM
save mo, helpful yan sa sales chat or call, tweak mo lang ng konti depend sa scenario
SAVE MO DIN PARA SA MGA ACTIVATION FEE NA R... by CAYETANO, ABEGAILCAYETANO, ABEGAIL2:08 PMEdited
SAVE MO DIN PARA SA MGA ACTIVATION FEE NA REKLAMO

I totally understand that activation fees are additional cost to your bill however, based on your appreciation discount the activation fees cannot be waived. Since you have me here and once, we process the order, I can put a note on your order about your request for the activation fees.
Please note that it is subject for approval.

I really appreciate the feedback. We are unable to waive any amount that isn't charge yet, plus, we don't have the right tool to process the necessary credit. How I wish I can, I will. Please do not worry, I will make sure our conversation today will be your solid reference that you have contacted us and requested to waive the one-time activation fee.

We always exhaust all options possible for you and I am certain that our billing Team will do the same once the charges appear in your bill.
tynesss by MENDOZA, ARNOLD

Iphone 14 promotion

Sure! we actually have an iPhone 14 for $10.99 only instead of $20.28 and you will get $-9.29 credits each month for 36 months and the good thing about this is you can keep your iPhone 11 Pro and get the iPhone 14 wiuthout trading in the old phone. sounds good right


MRC

While working on the order, Here's your estimated bill with the new line, Please be reminded as well that there will be an activation fee to be added on your next bill, Just a heads up that this is just a one time charge.

So on your first bill it will be () plus taxes and fees this includes the activation fee of $35, (Additional charges) With auto pay and paperless billing discount.

Without activation fee, it will be just $240.53/mo. plus taxes and fees.

Plan disclosure : AT&T may temporarily slow down when network is busy.

ATTUID : NE5252 Approved this sale, Passed credit verification, there's no current changes on the account for the past 12 mos. and in good payment history, Shipping address and billing address are same. Card information used by the authorized user.

Email; [email protected]
Phone number : 5175134269
Best time to call : 10am-12nn
Reason for purchase : Adding a line for her son

AT&T will run a SOFT credit check, meaning your score won't be affected. Soft inquiries don't impact your credit scores because they aren't attached to a specific application for credit. Depending on the credit check results, a down payment may be required.

Since you are in Canada and AT&T in USA cannot accommodate your request to get services from us while you are there, I highly recommend you calling AT&T Global Services in Canada at this number 514-985-2414

BYOD REBUTTAL

I highly suggest to process the trasnfer today since you have me here already and did you know that you will get another $10 discount which called " switcher promo" and that is for each line


ADD A LINE STEP BY STEP

CREDIT CHECK - To continue, I will need to use your existing credit information on file with other AT&T companies. Is this okay?

No worries as this is a soft check only and will not affect your credit check.

You can choose to stop receiving future prescreened credit offers from us and third-party companies by calling 888.567.8688. For more info about these prescreened offers, check the PRESCREEN & OPT-OUT NOTICE in your Customer Service Summary (CSS).

ACTIVATION FEE - Just to share with you there is an activation fee for $35, this is a one time charge once the customer added a new line on the account.
No worries as this will be billed on your next bill and the only thing that you need to pay for today is the sales tax upfront only.

With that let me coordinate with my manager for us to check option regarding on the Activation fee

Good news! as I coordinate and convince my manager, we will waive the $35 activation fee sounds good?


PRORATED CHARGES - partial-month charges appear on your first bill, as there are typically a few days of service provided to you before your regular bill period starts. We take the monthly cost of service and divide by 30 days, then multiply that amount by the number of days service was provided to you before your regular bill period starts, that is the charge you see on your first bill. I apologize for any confusion on your bill and you should not see partial-month charges on future bills unless you request a change during a bill period.

PUSH FORMS - I will send a secured form to your email for you to be able to fill out the details needed.

MRC

PLAN DISCLOSURES
CUSTOMER SERVICE SUMMARY - Just to share with you the email that will be sent to you is a customer service summary, and it includes the bill you will have moving forward but nothing to worry as the discount is not yet included.

DMDR - Just to set your expectations our back office team will call you regarding about the order updates , Kindly prepare one of your valid ID just in case we might need to verify you.

Please be advised that our secondary sales team will call once to verify the order we processed today, if you are unable to answer the call, order might be cancelled.

Kindly upload your state ID if email confirmation ask to upload your ID to verify your ID and validate the order.

You can check your order using this link - https://www.att.com/orders/checkmyorder
And for you to activate your device here's the link on how to - https://www.att.com/activations/

TERMS AND CONDITIONS - Good news! I have successfully process the order and here's the order number: 56-831000058100369 and new line is: 3039131868
7202338114
3039132502 Please go to att.com/tc for you to accept the terms and condition and please use the new number as well to accept it. Let me know once done. Thank you!

RECAP

NEXT UP SALE - Just a heads-up, AT&T next-up is only available on point of sale, if we opt-out this one, we can’t add it after placing the order.

ACTIVATION FEE

Just to share with you there is an activation fee for $35, this is a one time charge once the customer added a new line on the account.
No worries as this will be billed on your next bill and the only thing that you need to pay for today is the sales tax upfront only.



This is a valid charge as well and if you prefer to waive the activation fee no worries I will put this on your account notation for them to follow this up and this is subject for approval