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Install Time-
Int Speed-
Int Promo-
Int Price-
promotional price-
Migration-
Enrolled A/P-
Registration-
SHM Login-
1st contact Fiber Experts Text @am/pm
-1st contact fiber experts call @ am/pm Called CBR for upcoming internet installation, no answer, left a vm message.
****************************************************
-2nd contact fiber experts call @ am/pm Called CBR for upcoming internet installation, no answer, left a vm message.
****************************************************
-3rd contact fiber experts call @ am/pm 3rd callback: Final attempt Called CBR for upcoming internet installation, no answer, left a vm message.
Customer reached
Fiber Experts Callback team AT&T Fiber Experts Team: Spoke w/. Reviewed expectations for fiber install order dd xx/xx Customer opted to
****************************************************
If you are calling the customer back the next day second text is required before making the outbound call***
2nd contact Fiber Experts Text @ am/pm
UNABLE TO SEND TEXT DUE TO THIS MESSAGE: Our records indicate the number you entered is NOT a mobile number.
***No outbound template***
ATT FIBER EXPERTS NO OUTBOUND CALL: JEP'D ORDER
ATT FIBER EXPERTS NO OUTBOUND CALL: PREFFERED LANGUAGE SPANISH
ATT FIBER EXPERTS NO OUTBOUND CALL: DD INSTALL TODAY/ ORDER ALREADY INSTALLED
ATT FIBER EXPERTS NO OUTBOUND CALL: ORDER ALREADY CANCELLED
ATT FIBER EXPERTS NO OUTBOUND CALL: CSI
ATT FIBER EXPERTS NO OUTBOUND CALL: ACP/ CONNECTED COMMUNITY
ATT FIBER EXPERTS NO OUTBOUND CALL: COPPER
ATT FIBER EXPERTS NO OUTBOUND CALL: EMPLOYEE ACCOUNT
ATT FIBER EXPERTS NO OUTBOUND CALL: WORKING SERVICE CONFLICT
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